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Press Ganey

Putting Human Experience at the heart of healthcare

Program Manager

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

64 days ago

Salary

$95K - $110K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Program Manager

Press Ganey

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting. • Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes. • Ability to identify risk and proactively solve problems. • Provide support for service failures and service recovery. • Update survey design based on client goals and feedback. • Program survey design into multiple different platforms. • Make necessary updates to dashboard reporting. • Partner with client through project lifecycle. • Lead kick off calls at the start of project in order to appropriately set client expectations. • Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals. • Act as an engaged and effective member of a team, working with cross-functional partners across the organization. • Act as a mentor to new hires and existing teammates.

Job Requirements

  • Minimum 7 years of health care, quality improvement, project management, or experience improvement.
  • Understanding of the unique challenges within Health Care, Health Plans and Member Experience.
  • Demonstrated ability to manage large, strategic client projects.
  • Proven excellence in the support and service to complex customers is preferred.
  • Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met.
  • Ability to handle multiple projects simultaneously while meeting strict deadlines.
  • Proven ability to provide recommendations that will support client goals and strategy.
  • Proven ability to anticipate client questions and needs.
  • Proven ability to act as a strategic partner and expert in management of client portfolios.
  • Proven ability to identify and escalate risk to internal and external partners.

Benefits

  • Competitive benefits package
  • Discretionary bonus or commission tied to achieved results

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