Press Ganey

• Lead delivery of cOS engagements with health system clients • Coach leaders on cOS standard work and daily management routines • Translate cOS methodology into behaviors that improve reliability and engagement • Ensure operationally sound and technology-enabled implementations • Partner with product, engineering, and analytics teams • Identify opportunities through workflow design and automation

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting. • Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes. • Ability to identify risk and proactively solve problems. • Provide support for service failures and service recovery. • Update survey design based on client goals and feedback. • Program survey design into multiple different platforms. • Make necessary updates to dashboard reporting. • Partner with client through project lifecycle. • Lead kick off calls at the start of project in order to appropriately set client expectations. • Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals. • Act as an engaged and effective member of a team, working with cross-functional partners across the organization. • Act as a mentor to new hires and existing teammates.

• Provides expertise to clients and account team to educates customers on patient experience surveys and data collection processes and communicates regularly with the Advisor assigned to the account. • Participates in client calls as necessary. • Audits, interprets, and provides advice based on recurring monitoring and maintenance metrics to ensure client compliance with government-required data collection. • Monitors, maintains and makes adjustments to all patient experience products and services for a portfolio consisting primarily of Press Ganey’s most complex, strategic health care system accounts. • Prioritizes workload and manages timelines to meet client target dates for projects and for internal service level agreements. • Informs and advises client and internal Press Ganey account team of progress on client projects and requests. • Serves as SME resource for internal teams. • Facilitates a collaborative team environment for both internal and external clients. • Provides ongoing support for new and existing products. • Contributes annually to at least one cross-departmental internal project around developing/improving processes, acting as lead or co-lead. • Cross trains as needed for exposure to Press Ganey products.

Project Associate – Magnet® & Pathway to Excellence® Consulting (Contract / Project Based) locations Remote, TX time type Part time job requisition id R26_0000000341 Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.  Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood.  - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.  - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.  - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.  - Dare to innovate: We challenge the status quo with creativity and innovation as our true north.  - Better together: We check our egos at the door. We work together, so we win together.  Press Ganey | Nursing Consulting | Remote (U.S.) The expected hourly rate for this position ranges from $52 to $80 per hour. Across the country, nurse leaders are pursuing Magnet® and Pathway to Excellence® (PTE) designation—milestones that signal national leadership in quality, innovation, and nurse empowerment. These recognitions from the American Nurses Credentialing Center (ANCC) set a high standard, and while the journey is rigorous, it’s also transformational. At Press Ganey, we are the partner of choice for nurse leaders navigating this journey. Engaged by 97% of Magnet-designated hospitals, we combine deep nursing expertise with industry‑leading data platforms to streamline the Magnet and PTE process, accelerate improvement, and turn organizational aspirations into reality. We are expanding our consulting bench and seeking experienced Project Associates—contracted, project‑based nursing leaders with proven Magnet or PTE expertise—to support health systems in achieving nursing excellence. Why Join Press Ganey’s Nursing Consulting Team? Proven Expertise: People + Technology Press Ganey offers an unmatched ecosystem of clinical expertise and innovation: Industry‑Leading Technology Our solutions power the Magnet and PTE journey through advanced data, analytics, and automation: NDNQI® – The largest U.S. database of nursing‑sensitive indicators, capturing and analyzing 600+ metrics that support evidence‑based benchmarking at the unit level. Nursing Excellence Solution (NES) with Nursing Intelligence (NI) – A modern analytics platform using AI and real‑time data to automate Magnet readiness visualization, benchmark performance, and convert outcome measures, engagement data, and nurse‑sensitive indicators into actionable dashboards. With these tools, nurse leaders eliminate manual data work and instead focus on leading change, improving outcomes, and telling a compelling story of excellence. Consulting Designed for Nurse Leaders Our Magnet and PTE consulting bundles are built around what nurse leaders say they need most—flexibility, transparency, and measurable value. Clients may purchase full‑cycle support (gap assessment through site‑visit readiness) or select only the services they need now. All document development is delivered within mutually agreed timelines, backed by a risk‑share guarantee if Magnet documentation is not accepted to proceed to site visit. About the Project Associate Role Project Associates work on a project‑to‑project basis, paid only when engaged. This is a flexible, contract role with no minimum hours or benefits, ideal for seasoned Magnet/PTE experts looking to apply their experience across multiple organizations. Key Responsibilities Project Associates may contribute to a range of Magnet and PTE consulting engagements, including: Conducting comprehensive Magnet/PTE gap assessments, evaluating culture, structure, processes, and data against ANCC standards. Supporting Engagement Managers in maintaining project plans, tracking milestones, and participating in virtual/on‑site meetings with nursing leadership and stakeholders. Providing document writing support, including narrative development, exemplar refinement, and alignment with Magnet/PTE standards. Delivering training and education, such as Magnet/PTE bootcamps and document development seminars. Participating in mock site‑visit activities to prepare clients for ANCC appraiser evaluations. Supporting other Magnet- or PTE‑focused project needs based on client priorities. Required Qualifications Active RN license BSN required; MSN preferred Minimum 5 years as a Magnet or PTE Coordinator/Director with a proven track record of achieving designation or redesignation. Desired Experience & Expertise We are seeking leaders with demonstrated excellence in: Leading organizations through Magnet or PTE designation or redesignation. Designing or evolving shared governance structures and professional practice models. Writing and refining Magnet narratives and exemplars with strong editorial skill. Conducting Magnet/PTE gap assessments, developing roadmaps, and leveraging NDNQI, RN satisfaction, and patient experience data relative to Magnet standards. Preparing organizations for ANCC site visits, including conducting mock surveys. Who Thrives in This Role? This role is ideal for nursing leaders who: Are passionate about nursing excellence and professional practice. Want flexible, project‑based work with national impact. Enjoy guiding organizations through meaningful transformation. Excel at storytelling, data interpretation, and elevating nursing outcomes. Join Us in Shaping the Future of Nursing Excellence If you're a seasoned Magnet or Pathway to Excellence leader ready to support organizations on their journey toward world‑class nursing practice, we’d like to hear from you. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.  Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.  All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

• Lead, hire, mentor, and develop a high-performing team of Advisors • Establish clear career paths and performance standards • Ensure Advisors remain current on healthcare industry trends • Lead the evolution of advisory offerings delivered at scale • Collaborate with Knowledge Management, Analytics, and internal subject matter experts • Oversee day-to-day advisory operations and maintain oversight of budgets

• Deliver high-quality, world-class consulting deliverables for Press Ganey clients • Lead, guide, and motivate engagement teams while providing coaching, mentoring, and continuous performance feedback • Manage end-to-end consulting engagements, including scope, timelines, deliverables, budgets, and outcomes • Take ownership of engagement performance, holding self and team members accountable to plans and quality standards • Serve as an effective trainer and facilitator, ensuring active engagement and meaningful knowledge transfer • Collaborate internally to connect the right Press Ganey expertise, tools, and resources to client priorities

• Work closely with healthcare clients to define organizational priorities. • Analyze workforce and experience data. • Deliver strategic recommendations. • Lead delivery workstreams and develop high-quality client deliverables. • Foster executive-level client relationships and identify opportunities for ongoing partnership and growth.

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities. • Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally. • Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success. • Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success. • Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support. • Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical. • Provides product overview and connects client with training and education opportunities.

• Serve as a strategic advisor to client leadership teams. • Manage survey cycles with strong project management discipline. • Present survey findings virtually and in-person to senior leadership teams. • Train and support clients in the use of Press Ganey’s online tools. • Collaborate across Press Ganey to deliver integrated solutions. • Build and maintain strong relationships with key client stakeholders.

• Serve as a business partner to internal and external stakeholders for data-analytic deliverables • Develop data assets for analytic deliverables, including basic data analysis, advanced statistical analyses, reporting, and visualization • Independently produce analysis or analytics with appropriate technologies • Write programs in appropriate language to develop data needed to support deliverables • Produce written reports summarizing analytic deliverables, including methods, interpretations, and business implications • Support ad-hoc analytic advisory support to internal clients • Stay abreast of contemporary analytics, analytic technologies, and healthcare industry issues • Prototype scalable, novel analytic solutions and develop novel data sets for developing analytic solutions. • Ensure accuracy and quality of deliverables • Document work.