Role Description U-Haul is looking for an organized, friendly, and motivated part-time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through phone calls, chats, and emails. - Acknowledging and resolving customer complaints. - Processing, rebooking, and modifying orders. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues and supervisors as necessary. - Providing feedback on the efficiency of the customer service process. - Ensuring customer satisfaction and providing professional customer support. Qualifications - High school diploma or GED. - Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy, and compassion. - Intermediate keyboarding and computer skills. - Ability to navigate and use multiple computer programs at once. - Active and attentive listening. - Experience working with customer support. Requirements - Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs). - Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days). - Shifts available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time). - Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 6/8. - Working holidays is required in order to provide support for our customers year-round. Benefits - Compensation: U-Haul offers part-time Moving Help Specialists an hourly base pay of $15.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. - Exclusive U-Haul Benefits Designed for Your Success: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Work From Home Requirements - All work duties, including initial education, must be performed from your home address in a private, quiet workspace. - Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. - A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties. Technical Requirements - Operating System: Windows 11. - RAM: 16GB minimum (32GB recommended). - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended). - Storage: SSD with at least 5GB free space. - Webcam (external or built-in). - USB headset (wired). - Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended). Physical Demands The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Additional Information Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.