U-Haul

• Assist customers who need help and certainty when their move does not go as planned • Handle incoming customer calls, and initiate outbound calls to customers, roadside assistance service providers, and other personnel • Follow established methods and procedures to ensure customer safety • Handle all files with calm urgency, professionalism, and care while meeting quality-related metrics and goals • Work in a critical thinking atmosphere • Enjoy a self-paced, educational work environment • Speak with and help people in a remote setting

• Handle back-to-back inbound calls in both Spanish and English. • Craft acceptable solutions to address customer needs. • Maintain a deep understanding of U-Haul products and services. • Engage with customers positively and provide tailored solutions.

• Assist customers inside and outside a U-Haul center with U-Haul products and services. • Use smartphone-based U-Scan technology to manage rentals and inventory. • Move and hook up U-Haul trucks and trailers. • Clean and inspect equipment on the lot including checking fluid levels. • Answer questions and educate customers regarding products and services. • Prepare rental invoices and accept equipment returned from rental. • Install hitches and trailer wiring. • Fill propane (certification offered through U-Haul upon employment) • Drive a forklift (certification offered through U-Haul upon employment) • Other duties as assigned • Participate in ongoing continuous U-Haul education through U-Haul University.

• U-Box Sales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey. • Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers.

Role Description U-Haul is looking for an organized, friendly, and motivated part-time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through phone calls, chats, and emails. - Acknowledging and resolving customer complaints. - Processing, rebooking, and modifying orders. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues and supervisors as necessary. - Providing feedback on the efficiency of the customer service process. - Ensuring customer satisfaction and providing professional customer support. Qualifications - High school diploma or GED. - Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy, and compassion. - Intermediate keyboarding and computer skills. - Ability to navigate and use multiple computer programs at once. - Active and attentive listening. - Experience working with customer support. Requirements - Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs). - Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days). - Shifts available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time). - Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 6/8. - Working holidays is required in order to provide support for our customers year-round. Benefits - Compensation: U-Haul offers part-time Moving Help Specialists an hourly base pay of $15.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. - Exclusive U-Haul Benefits Designed for Your Success: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Work From Home Requirements - All work duties, including initial education, must be performed from your home address in a private, quiet workspace. - Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. - A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties. Technical Requirements - Operating System: Windows 11. - RAM: 16GB minimum (32GB recommended). - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended). - Storage: SSD with at least 5GB free space. - Webcam (external or built-in). - USB headset (wired). - Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended). Physical Demands The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Additional Information Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

• Assist customers inside and outside a U-Haul center with U-Haul products and services. • Use smartphone-based U-Scan technology to manage rentals and inventory. • Move and hook up U-Haul trucks and trailers. • Clean and inspect equipment on the lot including checking fluid levels. • Answer questions and educate customers regarding products and services. • Prepare rental invoices and accept equipment returned from rental. • Install hitches and trailer wiring. • Fill propane (certification offered through U-Haul upon employment) • Drive a forklift (certification offered through U-Haul upon employment) • Other duties as assigned • Participate in ongoing continuous U-Haul education through U-Haul University.

• Join U-Haul's Payment Integrations team as a full-stack software developer • Build both customer-facing web applications and internal tools to manage the end-to-end payments process at U-Haul • Collaborate with Agile teams to deliver world-class solutions

• Work within an embedded Agile/Scrum team, collaborating with developers, QA, and stakeholders to emphasize defect prevention, usability, and functional enhancements throughout the Software Development Life Cycle. • Conduct test planning, test design, test scripting, and manual test execution within the test life cycle. • Plan, design, and author effective test cases. • Document software defects, using a bug tracking system, and report defects to software developers. • Use test methodologies that ensure exhaustive & comprehensive testing of assigned applications & solutions against established acceptance criteria. • Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation. • Create/modify scripts to analyze or extract data that will assist with data validation and issue resolution. • Consistently follow and support documented QA processes and procedures to ensure a high-quality test approach. • Troubleshoot, document, and assist in root-cause analysis. • Leverage available data to identify or predict issues via SQL, POSTGRES, or other data querying and analysis languages and tools. • Be an advocate of application quality for our customers!

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. This job might be for you if: - You are a dependable team player with a positive attitude - You obtain the aptitude to work in a critical thinking atmosphere - You enjoy a self-paced, educational work environment - You enjoy speaking with and helping people - You are empathetic and solution oriented - You are comfortable with eLearning and remote leadership management - You are comfortable navigating multiple computer programs at one time Minimum Qualifications: - Must be fluent in both English and French - Ability to express sympathy, empathy and compassion - Critical thinker and ability to adapt - Intermediate keyboarding and computer skills - Active and Attentive listener - Ability to type while talking (40 WPM or higher is a plus) - Ability to formulate sentences through written text - Ability to navigate and use multiple computer programs at once - Excellent verbal communication and listening skills - Clear speaking voice - General knowledge of U.S. and Canada geography - General knowledge of how to map a location using various programs or applications - Willingness to incorporate feedback to constantly improve performance - Possess can-do-confidence Perks of joining the U-Haul Team! Compensation: U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals. Scheduling Requirements: - Roadside Assistance is open 24/7/365 to assist customers, and shifts are available all hours (Arizona time) - The total number of hours scheduled each week will be based on business needs - Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days. - Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs. A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled. Education and Development (Training) Explained: - Self-motivated education at our very own U-Haul University. - Self-motivated supplementary eLearning. - Assist customers within the first week of employment. - Customer interactions with instructors’ support during initial education. - Skillset-driven continued education coordinated by your manager. - Fast-paced, hands-on instruction with a set schedule. - Learn and begin performing some of your job duties with customers the first day. Work From Home Requirements: - All work duties, including initial education, must be performed from your home address in a private, quiet workspace. - Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. - A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications - Operating System: Windows 11 - RAM: 16GB minimum (32GB recommended) - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) - Storage: SSD with at least 5GB free space Additional Hardware - Webcam (external or built-in) - USB headset (wired) - Dual monitors Internet Speeds - Ping: under 100 - Download: 50MB minimum (100MB recommended) - Upload: 5MB minimum (10MB recommended) Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

• Assist customers who need help and certainty when their move does not go as planned. • Handle incoming customer calls and initiate outbound calls to customers and roadside assistance service providers. • Follow established methods and procedures to ensure customer safety and meet all quality-related metrics and goals.