• Provide 1-on-1 telehealth/or onsite mental health support for Intellect's clients • Address a range of clinical cases, including depression, anxiety, trauma, eating disorders, and more • Partner with our internal clinical team to improve the platform and client programs • Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed

• Answer inbound customer calls based on department service level goals. • Communicate with callers and address their concerns in a satisfactory manner. • Accurately collect and perform data entry of all required caller information. • Use professional communication etiquette and listening skills to assist callers. • De-escalate situations involving dissatisfied callers offering assistance and support. • Assist with maintaining accurate and up to date information in documentation systems. • Meet specified goals and objectives as assigned by management regularly. • Always maintain confidentiality of account information. • Escalate any problems that may arise to management.

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication. • Gain an understanding of the needs of the transferring employee and the client’s relocation policy. • Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy. • If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary. • Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes. • Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner. • Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc. • Manage the household goods process including survey, pack/load, delivery, and claims. • Provide home marketing assistance (HMA) in a professional and timely manner. • Facilitate expense reimbursements to the transferee and payments to service partners. • Meet or exceed service metrics and revenue capture expectations. • Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction. • Follow all workflows in the Move Track system to ensure timely billings. • Ensure receipt and entry of all required document for relocating employee’s file. • Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation. • Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee. • Assist across multiple teams as needed. • Participate in desk coverage as needed. • Able to maintain regular, predictable attendance. • Other duties as assigned.

Enhance camper experiences by ensuring their safety and well-being, implementing camp programs, assisting with activities, and serving as a positive role model while fostering a welcoming and inclusive environment.