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Studio Galilei logo
Studio Galilei

Leading Innovation in Transportation, Space, and Beyond thru Optimizing Everything that Moves in the World.

Relocation Counselor I

CounselorCounselorFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

25 days ago

Salary

$19 - $24 / hour

Seniority

Senior

High School3 yrs expEnglish

Job Description

Relocation Counselor I

Studio Galilei

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication. • Gain an understanding of the needs of the transferring employee and the client’s relocation policy. • Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy. • If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary. • Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes. • Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner. • Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc. • Manage the household goods process including survey, pack/load, delivery, and claims. • Provide home marketing assistance (HMA) in a professional and timely manner. • Facilitate expense reimbursements to the transferee and payments to service partners. • Meet or exceed service metrics and revenue capture expectations. • Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction. • Follow all workflows in the Move Track system to ensure timely billings. • Ensure receipt and entry of all required document for relocating employee’s file. • Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation. • Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee. • Assist across multiple teams as needed. • Participate in desk coverage as needed. • Able to maintain regular, predictable attendance. • Other duties as assigned.

Job Requirements

  • High school diploma or equivalent
  • 3+ years of experience in customer service
  • Excellent verbal and written communication skills with the ability to develop appropriate correspondence both internally and externally
  • Work under minimal direction, organized, and have the ability to prioritize commitments and projects
  • Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
  • Demonstrated ability to think critically and problem solve
  • Act with persistence and tact in resolving issues both internally and externally
  • Strong customer relations skills that include the ability to work with discretion and integrity
  • Demonstrated conflict resolution and negotiation skills
  • Demonstrate highest level of professionalism in both appearance and behavior
  • Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
  • Strong work ethic with off-hours flexibility and able to travel as needed to meetings and training events

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