Role Description As our Financial Counselor, you will play a critical role in realizing CommonSpirit Health's mission by assisting patients with the financial aspects of their healthcare journey. This position is responsible for ensuring patients understand their insurance benefits and available financial options, helping them navigate often complex payment responsibilities. You'll work collaboratively with clinic staff and other facilities to ensure efficient, compliant, and patient-centered financial services. - Perform comprehensive financial counseling, including discussing health insurance benefits, billing practices, pre-collections, and setting up payment arrangements. - Identify potential financial resources like Medicaid, Marketplace plans, COBRA, and financial assistance programs. - Obtain pre-authorizations and communicate approvals/denials to clinical staff. - Provide cost estimates and assist patients with charity care or financial assistance applications. - Ensure patients understand all available financial pathways before treatment begins. Qualifications - Strong working knowledge of clinical office procedures and medical terminology. - Basic understanding of federal/state regulations related to healthcare. - Experience in healthcare revenue cycle functions, including insurance or registration, and/or healthcare collections/customer service is preferred. - Exceptional communication skills. - Ability to manage multiple priorities and self-motivation. - Computer proficiency. Requirements - High School Graduate / General Studies. - Experience in healthcare revenue cycle functions, including insurance or registration preferred. - Experience in healthcare collections, registration, or customer service preferred.

• Provide high-quality behavioral health care as a Licensed Clinical Social Worker or Licensed Professional Counselor • Partner with community health organizations to expand access to care • Deliver therapy independently while collaborating with support teams • Utilize telehealth platforms for patient therapy sessions

• Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services • Determine and verify patient insurance coverage and eligibility for financial assistance programs • Knowledgeable of all aspects of the financial process from scheduling, billing, and collections • Communicate well with patients and insurance companies over the phone or fax • Document and report payment information timely and accurately • Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames • Educate patients about payment options and financial assistance • Negotiate and strategize patient payment arrangements • Update patient accounts and balances • Collect patient payments over the phone • Review and process patient and insurance company forms • Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Role Description Acts as a top-level specialist to provide counseling and informational services to members. Coordinates resources to support optimal care and lifestyle management services. Implements system to assess member's clinical needs and applies appropriate clinical tools to identify and provide services. Fully remote in the USA. Shift: Tuesday-Saturday, 11:30 pm - 8:00 am EST Job Responsibilities: - Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational interviewing and solution focused/short-term problem resolution. - Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. - Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. - Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. - Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. - Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. - Requires use of multitasking skills to type/document while also using other tools to assist with call handling while speaking with members. - Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. - Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements. - Holiday work is expected. Qualifications - 1+ years of crisis intervention experience required. - Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist. - 24x7x365 call center coverage needed, holiday coverage may be required. - Experience in facilitating patient/client positive behavior change. - Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred. Preferred Qualifications - 1+ years of EAP, Behavioral Health or Social Services experience. - Experience working with diverse populations. - Familiarity with brief therapy models and Motivational Interviewing. - Call Center work experience preferred. - Ability to establish and maintain rapport quickly to develop a high level of customer trust. - Strong computer and literacy skills. Education - Master’s Degree in behavioral health counseling profession. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Pay Range The typical pay range for this role is: $54,095.00 - $142,576.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.