Studio Galilei

• Conduct a needs analysis with the transferee to develop a strong understanding of his/her requirements • Consult on and administer relocation benefits according to client policies • Maintain regular and positive contact with transferee using verbal and written communication • Arrange or modify candidate, intern, and relocation travel in a timely and professional manner • Assist transferee in finding a rental home/apartment by providing referrals

• Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication. • Gain an understanding of the needs of the transferring employee and the client’s relocation policy. • Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy. • If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary. • Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes. • Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner. • Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc. • Manage the household goods process including survey, pack/load, delivery, and claims. • Provide home marketing assistance (HMA) in a professional and timely manner. • Facilitate expense reimbursements to the transferee and payments to service partners. • Meet or exceed service metrics and revenue capture expectations. • Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction. • Follow all workflows in the Move Track system to ensure timely billings. • Ensure receipt and entry of all required document for relocating employee’s file. • Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation. • Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee. • Assist across multiple teams as needed. • Participate in desk coverage as needed. • Able to maintain regular, predictable attendance. • Other duties as assigned.

• Support the Manager, Global Expense Management in auditing, coding, and processing financial relocation benefits • Work closely with Client Services to ensure clients and customers receive high-level support • Provide support and supervision to the Expense Management Team members • Run daily Expense Reports and audit them • Train new Expense Analysts and mentor them • Audit and code transferee expense reports and supplier invoices for compliance and accuracy • Process transferee expense reports and supplier invoices into the relocation software system • Coordinate with operations team members to document policy exceptions • Establish strong collaborative relationships with operations team members and suppliers • Review and respond to weekly report audits conducted by the Manager • Maintain accurate and timely expense management notes and documents • Generate, audit, and distribute client tax and accounting reports.