• Manage calendars, inboxes, meetings, and recurring workflows • Coordinate projects, timelines, and team follow-ups • Build and improve SOPs and operational processes • Maintain dashboards, reports, and KPI trackers • Organize files, systems, and documentation • Support CRM management and lead tracking • Assist with social media coordination and scheduling • Communicate with clients, vendors, and internal teams • Ensure tasks and deliverables stay on track • Identify inefficiencies and suggest process improvements

• Build and ship Modo Boxes. Configure contents, drop rates, eligibility rules, schedules, and player-facing copy, then QA each box before launch. Keep naming and versioning consistent so any teammate can audit or pick up a build. • Create the catalog items that feed into the boxes, both physical and virtual. Set up metadata, artwork references, and economy parameters per spec, and keep the catalog tidy so nothing gets lost or duplicated. • Sanity-check your own work. Bad drop rates and broken eligibility rules cause real problems in production, so catch issues before they ship and flag anything in a brief that looks off. • Coordinate across teams. Work closely with the Live Ops Lead on priorities and scheduling, partner with Design and Product on assets and configurations, and loop in Platform and Engineering when something needs technical input. • Watch what happens after launch. Check how your boxes performed, flag the ones that didn't behave as expected, and bring ideas for what to try next. • Help us build better systems. The checklists, templates, and lightweight docs that make this team faster should come from the people doing the work. We want your input on what's worth standardizing.

• Completing daily operational checklists across a variety of business functions • Handling data entry tasks with a high degree of accuracy and consistency • Reviewing data and records to catch errors before they become problems • Working extensively in Google Sheets, building, maintaining, and managing spreadsheets • Supporting the wider operations team on ad hoc tasks as the business grows

Role Description The Administrative and Operations Coordinator is responsible for providing day-to-day administrative and operational support, assisting with task coordination, documentation, and recurring workflows. The position helps maintain existing systems and ensures work is completed accurately and on time. This role focuses on execution and follow-through, supporting consistent internal operations across teams. This is a part-time, remote position. - Manage assigned administrative tasks and automated operational workflows such as employee lifecycle workflows and project lifecycle tasks - Monitor shared inboxes, internal requests, and task trackers - Route inquiries appropriately and ensure timely responses - Maintain organized electronic files, records, and documentation - Track assigned tasks and ensure completion by set deadlines - Update internal trackers, checklists, and documentation - Run and maintain recurring operational processes, workflows, and routines - Identify gaps, errors, or delays and elevate issues as appropriate - Assist with cross-functional coordination on routine operational matters - Provide scheduling, coordination, and logistical support as needed - Support special projects, process clean-up, or documentation efforts - Perform other duties as assigned to support business operations Qualifications - 2+ years of experience in administrative, operations, or similar role - Proficiency in Google Drive and Microsoft Office - Hands-on experience working in task management or operational workflow systems (Such as ClickUp or similar tools) - Familiarity with Zapier or similar automation tools, including the ability to review existing automations, identify issues, and make edits as needed - Exposure to basic AI and content tools or platforms, including ChatGPT, Claude, Canva, and social media platforms a plus - Strong organizational skills with attention to detail and accuracy - Proven ability to manage multiple tasks and priorities independently - Excellent written and verbal communication skills - Comfort working within established operational systems, tools, and documented processes - Ability to review, troubleshoot, and escalate system or workflow issues appropriately Benefits - Expected hourly rate of $20 - $25 per hour