Softheon

• Oversee day-to-day business operations to ensure smooth and efficient processes across departments. • Identify, design, and implement process improvements to enhance efficiency, productivity, and quality throughout the organization. • Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity. • Contribute to the development and execution of strategic plans that support business growth and operational excellence. • Collect, analyze, and interpret data to identify trends and insights that inform business decisions and drive operational improvements. • Lead and manage project management activities, including planning, execution, and monitoring of projects to ensure timely and successful completion. • Oversee budgeting, forecasting, and financial planning activities for the operations department. • Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals. • Conduct market research to stay informed about industry trends, the competitive landscape, and emerging technologies relevant to the healthtech sector. • Lead initiatives that promote continuous improvement and operational excellence within the organization. • Maintain detailed documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values. • Provide guidance and mentorship to team members within your department and across diverse functions. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. • Availability to work occasional weekends and overnight hours as needed.

• Conduct client support calls and engage with clients and members over the phone and via email, maintaining professionalism and courtesy. • Provide exceptional support to clients, troubleshooting issues and responding to inquiries in a timely manner. • Act as first-level support, handling customer complaints, requests, and inquiries to ensure effective resolution. • Present the organization in a positive light, embodying values of excellence and customer focus in every interaction. • Master Softheon products to utilize appropriate escalation channels for ticket requests. • Adhere to Standard Operating Procedures (SOPs) while employing creative problem-solving skills to address complex issues. • Manage "manual" queues as assigned to ensure timely and efficient resolution of customer inquiries. • Collaborate with cross-functional teams (Product Development, Sales, and Customer Success) to address client needs and enhance product offerings. • Participate in training sessions and knowledge-sharing activities to continuously improve product and service understanding. • Contribute to the creation and updating of documentation, training materials, and SOPs to streamline operations and ensure consistency in client support. • Analyze data and review reporting to identify trends and provide insights for process improvements. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Provide guidance and mentorship to team members within your department and across diverse functions. • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. • Must be available to work rotating weekend shifts, as well as occasional holidays and overtime shifts. • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).

• Analyze and optimize business operations to support the company's strategic objectives • Collect, analyze, and interpret data to identify trends and insights • Assist in identifying and implementing process improvements to enhance efficiency • Generate and maintain regular reports on key business metrics • Support project management activities, including tracking progress and identifying issues • Work closely with cross-functional teams to support business operations • Conduct market research to stay informed about industry trends • Maintain comprehensive documentation of processes and procedures • Ensure business operations comply with industry regulations and company policies • Collaborate with the Talent team in the hiring and recruitment process • Must be available for on-call duty during peak periods • Must be available to work rotating weekend shifts

• Develop and execute comprehensive social media strategies across three brands, tailored to distinct audiences and business goals. • Own the content calendar and publish daily posts, ensuring consistent, high-quality content across platforms. • Manage and optimize both organic and paid social campaigns to drive awareness, engagement, and conversions. • Create, edit, and publish engaging content, including copy, visuals, and short-form video. • Ensure consistency in brand voice, messaging, and positioning across all social channels. • Monitor, engage, and respond to followers to build community and strengthen brand trust. • Lead social media coverage for events, including live posting, recaps, and amplification. • Conduct social media market research and competitor analysis to identify trends, opportunities, and best practices. • Stay informed on industry news, trends, and platform updates, applying insights to content and strategy.

Job Title: Business Operations Analyst Job Location: Remote About Us:  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.   Our Company Culture:  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.  About the Role:   We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.

Job Title: Business Operations Analyst Job Location: Remote About Us:  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.   Our Company Culture:  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.  About the Role:   We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.

• Develop and maintain a strong sense of urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process. • Serve as the primary point of contact for clients, managing back-to-back meetings to discuss and prioritize their concerns, open tickets, and enhancement requests. • Communicate ticket statuses to clients, providing transparency and managing expectations regarding resolution timelines. • Identify trends in client-reported issues and collaborate with internal teams to drive process improvements and reduce recurring problems. • Maintain continuous visibility into the internal ticketing system throughout the day, reviewing new tickets for accuracy and priority before triaging them to the appropriate teams. • Ensure timely escalation of complex issues to the Operations team while actively monitoring progress and advocating for client needs. • Follow up on outstanding tickets to ensure resolution aligns with service level agreements (SLAs) and client expectations. • Act as a liaison between clients and internal teams, facilitating clear communication and driving issue resolution. • Make informed decisions under pressure, balancing client priorities with internal workflows. • Control all aspects of task execution to ensure accurate and timely completion. • Oversee client operations using reporting metrics, identifying opportunities for process optimization. • Participate in and contribute to monthly Executive Steering Committee presentations with client leadership teams. • Provide insights on ticket resolution trends and client concerns to inform strategic decisions. • Collaborate cross-functionally with Operations, Product, and Support teams to enhance client experience and optimize internal processes. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values. • Provide guidance and mentorship to team members within your department and across diverse functions. • Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement. • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. • Availability to travel up to 10%, as needed. • Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.

Job Title: Client Executive  Team: Client Success  Job Location: Remote    About Us  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.    About the Role  We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations.    A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.