• Defining partner route to market categories and associated requirements and benefits • Driving our development funds program and other financial incentives such as discounts and opportunity registration programs • Creating programs that support channel go-to-market efforts including accreditations, specializations, competencies, and segmentation • Architect pipeline acceleration programs, such as deal registration, rebates, and other performance-based rewards • Lead annual strategy, business plan development, and quota/territory planning with each of our Partner leaders. • Structure and lead key strategic initiatives, establish and track KPIs, and develop best practices. • Provide innovative recommendations for partner business planning, reporting, scorecards, and forecasting processes. • Gather and synthesize relevant data, lead analyses and develop final recommendations around strategic and operational partner initiatives. • ​​Manage weekly cadence of partner sales forecasting, lead generation, reporting, and analytics. • Develop formal reporting packages for partner and partner sales effectiveness and productivity. Conduct metrics reviews with partner leaders and supporting teams.

• Lead the execution of compensation programs, including annual merit and equity cycles, midyear adjustments, step progression programs, incentive and bonus cycles, and cross-functional coordination related to equity administration processes across a global workforce. • Develop and manage project plans, governance processes, stakeholder communications, and operational documentation to ensure accurate, scalable, and timely program delivery. • Identify opportunities to improve efficiency, strengthen controls, enhance reporting, and streamline compensation processes through automation and operational optimization. • Own compensation controls and audit readiness processes, including SOX-related documentation, data validation, compliance, and governance across multi-state and international operations. • Develop scalable manager guidance, operational resources, and process documentation that improve manager effectiveness and support consistent compensation decision-making. • Partner cross-functionally with Finance, Legal, Payroll, Human Resources, People Technology, and People Analytics teams to support compensation reporting, approvals, pay equity insights, and program effectiveness. • Serve as a functional lead for Workday Compensation and compensation planning processes while leveraging AI tools and emerging technologies to improve workflows, automation, reporting capabilities, and the overall employee experience. • Contribute to the ongoing evolution of compensation operations, governance frameworks, and scalable program delivery models.

Role Description The Tier 3 – Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on SolarWinds for proactive detection and resolution. - Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc. - Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics. - Tune monitoring alert thresholds, dashboards, service maps, and suppression logic. - Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms. - Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation. - Coordination with Infrastructure, Cloud, Network, and App teams. - Coordination with Business Units for new application alerting implementation/discovery. - Provide guidance and mentorship to Tier 1 and Tier 2 analysts. - Support DR exercises and validate monitoring readiness using SolarWinds insights. Qualifications - 5–7+ years of IT operations or TOC/NOC experience. - Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules). - Deep technical knowledge across servers, networks, cloud, virtualization. - Excellent communication, troubleshooting, and incident leadership skills. - Preferred: Banking experience. - Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP. - Scripting/automation experience. - Familiarity with SIEM and security event correlation. Knowledge & Skills - Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication. - Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers. - Broad technical foundation, including an in-depth knowledge of monitoring tools such as SolarWinds and ThousandEyes, bank applications. - Strong documentation skills and attention to detail. - Creative thinking and problem solving. - Ability to handle multiple tasks and meet deadlines. Compensation - USD 65 - USD 70 - hourly

• Lead, coach, and develop a global team, including performance management, prioritization, accountability, and professional development. • Drive operational consistency, communication standards, and execution expectations across the function. • Support workload balancing, resource coordination, and operational decision-making across the team. • Provide guidance and support to team members navigating complex partner situations, delivery challenges, and escalations. • Foster a high-accountability, collaborative, and solutions-oriented team culture. • Act as a senior escalation point for partner, customer, and delivery-related concerns, helping drive timely and effective resolution. • Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-related challenges. • Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes across the partner ecosystem. • Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements. • Maintain a suite of tools that provide visibility / dashboarding across partner onboarding activities, active engagements, escalations, and operational health indicators. • Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem. • Work functionally with Partner Success to drive continuous improvement initiatives focused on delivery coordination, onboarding effectiveness, operational consistency, and partner experience. • Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization. • Help ensure the function scales effectively as the partner ecosystem and services organization continue to grow globally.