Winning Assistants LLC logo
Winning Assistants LLC

We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.

Medical Virtual Assistant, Spanish-English Bilingual – Front Desk & Administration

Executive AssistantExecutive AssistantFull TimeRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

9 days ago

Salary

$6 - $8 / hour

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

Medical Virtual Assistant, Spanish-English Bilingual – Front Desk & Administration

Winning Assistants LLC

• Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in • Collecting patient co-pays and deductibles and confirming patient details • Answering inbound phone calls and responding to patient inquiries • Scheduling, confirming, and managing patient appointments accurately • Performing patient communication and follow-ups • Supporting patient care coordination through remote administrative tasks • Completing back-end administrative support as needed • Entering and maintaining accurate patient data in the patient management system • Using EMR/EHR systems (WebPT experience preferred) • Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

Job Requirements

  • At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
  • Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
  • Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
  • Comfortable using EMR/EHR systems (experience with WebPT is an advantage)
  • Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages
  • Must be confident being on camera and engaging patients in real time. Confident in tablet-based, patient-facing virtual interactions
  • Proactive, reliable, and able to work independently
  • Detail-oriented with strong organizational skills
  • Proficiency in WebPT and Optimum is a plus
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 15 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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