Role Description We are seeking a Bilingual Software Configuration Specialist (Spanish) to join our Professional Services team. In this role, you will configure and implement software solutions that support customer operations, with a strong focus on delivering high-quality outcomes across international deployments. - Engage directly with customers (in English and Spanish) to implement Aquatic Informatics software solutions - Analyze and interpret customer requirements, translating them into scalable configuration solutions - Configure software using SQL, Python, APIs, and standard platform tools - Map customer workflows to system functionality and ensure effective solution adoption - Perform data validation, testing, and quality assurance to ensure successful delivery and go-live readiness - Support implementations across multiple regions, including international deployments requiring travel - Contribute to continuous improvement of configuration practices, tools, and customer onboarding processes Qualifications - 2+ years of experience in software configuration, implementation, or technical consulting in a B2B environment - Strong hands-on experience with SQL (query writing, data manipulation) and familiarity with Python and APIs - Fluency in Spanish and English (required) with experience supporting Spanish-speaking customers - Ability and willingness to travel internationally (approximately 10–25%) - Strong analytical thinking, problem-solving, and communication skills - Experience working with configurable software platforms, SaaS solutions, or system integrations Requirements - Preferred (nice to have): Experience in environmental, water, or wastewater-related domains - Experience with ETL processes or scripting (Python, PowerShell) - Background in consulting or customer-facing technical delivery roles Benefits - Comprehensive package of benefits including paid time off - Medical/dental/vision insurance to eligible employees - 401(k) to eligible employees (US only) - Bonus pay eligibility

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. Please note this is a 2-year fixed employment role. What You'll Do: - Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Resolves customer problems via telephone, email, chat or remote access. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalates cases to management when customer satisfaction comes into question. - Participates in functional groups to identify and drive resolution for escalated cases. - Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content and systems to capture new learning for reuse throughout the company and user base. - Lead technical communications within the team to share best practices and knowledge. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. - Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. - Exceeds customer expectations on response quality, timeliness of responses and overall customer experience. - Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. - Collect information and document bugs with Engineering for product issues that are impacting customers. - Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers. - Subject Matter Expert on one key product feature. What You'll Need: - Bachelor’s Degree or equivalent - Technical expertise on Windows and Linux platforms - 2+ years of customer support, technical support, system administration or related customer facing role. - Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors. - Expertise in managing and troubleshooting SIEM solutions. - Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. - Ability to learn new technologies quickly. - Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) - Ability to work independently with little direct supervision and as a part of a team. - Outstanding analytical and organizational abilities. - Ability to remain calm, composed and articulate when dealing with tough customer situations. Bonus Points: - Experience with the CrowdStrike Falcon Platform - In particular NG-SIEM - Experience with Swagger, Postman, IBMQradar, Sentinel - Experience with EDR Event Logs - Experience with Splunk - Experience with experience with query languages and Regex - Experience supporting Kernel level security solutions - Experience supporting hybrid environments - Experience supporting security applications such as AV, VPN, Firewall, proxy. #LI-EV1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Role Description - While working in a fast-paced Service Desk environment duties include knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users. - Demonstrates basic written and oral communication skills, including good listening and verbal skills. - Produces accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI). - Basic understanding of healthcare workflows and the unique needs of physicians, nurses, and other hospital staff who may be seeking support. - Completes required training outlined by the department with a specific focus on maintaining patient safety. - Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion. - Ability to determine and support customer emergency issues and escalates to the appropriate person or group as needed. - Applies appropriate customer service and service recovery skills to comply with department standards. - Basic understanding of standard system hardware equipment and software applications at a rapid pace. - Performs testing in Non-Prod (Dev/Test/Playground) environments for troubleshooting end-user issues as well as testing and evaluation of new application features and functionality. - Information is gathered and analyzed from end users through clarifying questions, workflow understanding, and technical knowledge. - Assessment of the issue is determined and if resolution isn't achieved at the time of call, a workaround is considered and escalation to an appropriate team occurs. - Performs all tasks within IT and Cybersecurity governance, though use of elevated administrative rights to safeguard user and patient data. - Participates in conversations between the Service Desk, Clinical Informatics, and Epic Training Team. Qualifications - High School Diploma or GED is required. - Must obtain within 18 months and maintain annual educational requirements for Epic certification(s) as required by department. - One year's experience in a clinical environment, Service Delivery, or work-related equivalent is required. - Must be a service-oriented, team player. Communicates proactively, cooperatively and constructively. Requirements - Strong interpersonal and customer service skills. - Basic understanding of call centers and call tracking systems. - Strong technical aptitude with the ability to learn quickly and support software applications. - Basic understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology. - Ability to manage multiple priorities in a dynamic work environment. - Analytical and problem-solving skills. - Basic knowledge of medical terminology. - Ability to travel to system locations to provide Service Desk application support. - Ability to maintain confidentiality and work as a team. Physical Requirements and Working Conditions - Must be able to sit for extended periods of time. - Must be able to perform fine hand manipulation when using a keyboard and mouse. - Must be able to wear an over the ear headset for extended periods of time. - Position may require travel which may result in exposure to road and weather hazards. - Exposed to a normal office environment. - Operates all equipment necessary to perform the job. - Essential/Critical requirements for emergency event staffing. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description As a Technical Support Engineer at Unstructured, you’ll support customers using our SaaS platform by troubleshooting product issues, assisting with onboarding and operational workflows, and helping resolve account and billing-related requests. You’ll work closely with Engineering, Product, Sales, and Solutions teams to deliver a strong customer experience in a fast-moving startup environment. This role is focused on supporting Unstructured’s SaaS offering and customer operations workflows rather than customer-managed infrastructure or self-hosted deployments. What You’ll Do - Support Customers - Respond to customer questions and technical issues through support channels - Troubleshoot SaaS platform issues, API usage questions, workflow errors, and product behavior - Help customers onboard and successfully adopt the Unstructured platform - Guide customers on product functionality and best practices - Handle Operational & Billing Requests - Assist with account setup, access issues, usage questions, and billing-related requests - Coordinate internally with Finance, Sales, and Operations teams when needed - Ensure customer requests are handled quickly and professionally - Investigate & Escalate Issues - Investigate issues using logs, internal tooling, and product diagnostics - Reproduce bugs and gather details for Engineering escalations - Keep customers informed on status updates and resolution progress - Work Cross-Functionally - Partner closely with Engineering, Product, Sales, and Solutions teams - Identify recurring customer pain points and workflow gaps - Help improve support processes as the company scales - Improve Support Operations - Create and maintain troubleshooting guides, internal documentation, and runbooks - Identify opportunities to improve the customer experience and support workflows - Contribute to operational improvements and internal tooling Qualifications - 3+ years in Technical Support, SaaS Support, Technical Customer Success, or similar customer-facing technical roles - Experience supporting SaaS products, APIs, or developer-focused platforms - Strong troubleshooting and problem-solving skills, including working with logs, dashboards, APIs, and browser-based debugging tools - Strong written and verbal communication skills - Experience using Python for scripting, troubleshooting, or API interaction - Experience working with support, ticketing, or issue-tracking platforms such as Zendesk, HubSpot, Pylon, Jira, or Linear - Ability to manage multiple customer issues and priorities simultaneously - Strong sense of ownership and attention to detail - Ability to work effectively in fast-paced startup environments Bonus Points - Familiarity with AI, data platforms, ETL workflows, or cloud technologies - Experience supporting enterprise customers - Experience working in early-stage or high-growth startups Location & Schedule - Remote role based in the Bay Area, California - Sacramento area is a plus - Must be able to work Pacific Time business hours Benefits - Competitive salary, full health benefits, equity, and parental leave - Medical, dental, and vision coverage effective the 1st of the month following your start date - Life and disability insurance - Unlimited PTO and flexible parental leave - 401(k) with company match - Equity and a $500 work from home stipend - $70/month internet reimbursement - Company offsites throughout the year