Unstructured Technologies Inc.

Role Description We're at a pivotal moment — post-Series B with Series C on the horizon, scaling headcount fast and building the people infrastructure to match. This is a hands-on, high-ownership role at the center of everything that keeps our people systems running: compliance, onboarding, HR ops, employee relations, and cross-functional support for Legal, Finance, and Ops leaders. You'll be a true partner to the Head of People — owning the operational work that keeps the people function running while also having a seat at the table on strategy. This role spans both ends deliberately: you'll handle the nuts-and-bolts of HR ops and be expected to shape how we build programs, not just run them. The person who thrives here shows up with energy, brings a solutions-first mindset to hard conversations, and makes the people around them feel supported — even on a tough day. What You'll Own - HR Operations & Compliance - Maintain the employee lifecycle in our PEO (Justworks) — onboarding, offboarding, status changes, leaves - Own compliance calendars: state registrations, required training, policy updates - Administer and audit benefit programs; serve as primary liaison to benefits brokers and PEO - Ensure handbook and policy documentation stays current across jurisdictions - Total Rewards & Compensation - Support offer letter creation and compensation benchmarking using Pave - Partner with People, Finance and Legal on total rewards program design and administration - Employee Relations & Performance - Handle day-to-day ER issues — PIPs, accommodations, conflict resolution — with discretion and good judgment - Draft and manage separation agreements, including release language and severance - Partner with legal counsel on pre-litigation matters; maintain clean documentation trails - Support managers through performance cycles, calibrations, and difficult conversations - Recruiting Support & People Programs - Offer logistics, and own onboarding handoffs - Run or support people programs: engagement surveys, manager effectiveness, new-hire check-ins - Own HRIS data integrity and HR reporting cadence (headcount, attrition, time-to-fill) Qualifications - 5–8 years of HR generalist experience, with at least 2 years at a startup or high-growth tech company (Series A–C preferred and/or upward growth from 100 employees) - Hands-on experience with a PEO environment (Justworks, Rippling, or equivalent) - Solid grounding in US employment law; comfort navigating multi-state complexity - Excellent written communication — you draft clearly, document carefully, and know when to loop in counsel - High degree of discretion and emotional intelligence; people trust you with sensitive information Requirements - Experience supporting pre-litigation HR matters or working alongside employment attorneys - Comfort using AI tools — particularly Claude — to accelerate drafting, research, and HR workflows - Comfort with light automation or scripting for HR workflows (Google Apps Script, Zapier, or similar) - Experience building or overhauling folder structures and HR documentation in Google Drive - PHR or SHRM-CP certification - Exercises sound risk judgment on when to escalate vs. close independently. Benefits - Real ownership: this isn't a support role buried in a large People org — you'll shape how HR works at a critical stage - Equity that matters: we're past the high-risk phase and heading toward a liquidity event on a realistic timeline - Smart, low-ego team: we move fast, but we're deliberate about culture and doing things right - Founder-accessible: you'll have direct lines to the leadership team and your work will be visible - We actually have fun: team offsites, real camaraderie, and a culture where people genuinely like working here — not just say they do Why You’ll Love It Here You'll be surrounded by smart, kind, low-ego people who genuinely enjoy building together. We invest in our team with company offsites, best-in-tech swag, and the tools you need to do your best work, wherever you're based. We support you holistically, not just at work. From medical, dental, and vision coverage effective the 1st of the month following your start date, life and disability insurance, unlimited PTO, and flexible parental leave, to a 401(k) with company match, equity, a $500 work from home stipend, $70/month internet reimbursement, and team/company offsites throughout the year - we want you focused on building, growing, and staying energized for the long haul. If you're excited about what we're building, we'd love to meet you.

Role Description We’re looking for a Marketing Operations Manager to own the data integrity and automation layer of Unstructured’s marketing function on the RevOps & Data team. You’ll be the dedicated owner of our HubSpot marketing instance, leading: - Lifecycle management - Attribution - Email programs - Deliverability - Data hygiene - SLA reporting You’ll report to the Head of RevOps & Data and partner daily with the Head of Demand Gen to operationalize campaigns and nurtures. You’ll work alongside a GTM Engineer (Growth) and a Senior Data Analyst who owns our Snowflake lakehouse and BI stack. Small team, big scope. This role is remote (US) with occasional in-person working sessions (travel paid for by Unstructured). What You'll Own & Drive - Own the lead lifecycle in HubSpot: - Stage definitions - Date stamping and transition logic - Nurture enrollment criteria - Marketing -> BDR handoff - Ensure attribution and tracking are reliable: - Capture first-touch source - UTM parameters - Campaign data - Execute marketing automation platform (MAP) tasks: - Email scheduling - List uploads - Segment creation and maintenance - Workflows - Operationalize email programs - not necessarily write copy: - Create, test, QA, and schedule marketing emails - Build nurture pathways - Manage opt-in/opt-out lists, email deliverability, and compliance: - CAN-SPAM - GDPR - CASL - Own data hygiene and deduplication across the contact and account database. - Build and report on sales/marketing SLAs. - Administer and maintain marketing ops tools (HubSpot, Vector, Octolens, and others) and recommend improvements. Qualifications - 4-6 years in marketing operations (or demand gen / revenue ops with a marketing focus) at a B2B SaaS company. - Experience building processes & systems from the ground-up. - Deep HubSpot experience (Marketing Hub + Operations Hub): workflows, lifecycle stages, lists, properties, and data management. - Deep no-code or low-code automation experience. - Hands-on lead lifecycle ownership: stage logic, nurture enrollment, and marketing -> BDR handoff. - Attribution and tracking experience: first-touch source, UTM governance, and campaign reporting. - Email operations: building, testing, QAing, and scheduling emails and nurture pathways. - Email deliverability and compliance fluency, plus opt-in/opt-out (consent) management. - Data hygiene and deduplication; list creation, segmentation, and maintenance. - Experience defining and reporting on sales/marketing SLAs. - A documentation-heavy mindset and disciplined change management. Nice-to-Haves - Familiarity with intent/signal tools (Reo, Octolens) or similar. - Comfort using AI-assisted tools for ops efficiency. - Experience at a developer-focused or open-source company. - Experience with Enterprise ICPs and multi-touch B2B funnels. Benefits - Medical, dental, and vision coverage effective the 1st of the month following your start date. - Life and disability insurance. - Unlimited PTO and flexible parental leave. - 401(k) with company match. - Equity. - $500 work from home stipend. - $70/month internet reimbursement. - Team/company offsites throughout the year. Company Description Unstructured is defining the standard for enterprise data transformation in the age of LLMs and generative AI. In just two years, we've raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM. Our open-source toolkit has been downloaded 61M+ times and is used by 90% of the Fortune 1000. We power production AI workflows across commercial and federal sectors — transforming PDFs, HTML, Word docs, images, emails, and more into AI-ready data pipelines that scale. We're not just building tools, we're building the backbone of generative AI and the infrastructure that unlocks intelligence across industries.

Role Description About The Role The infra team is small, technically deep, and owns the full stack from cloud provisioning and k8s operators to workflow orchestration and core services. We ship frequently and operate at a scale that makes reliability a first-class engineering problem. As part of the Infra team, you'll work on the reliability and performance of our platform end-to-end. You'll work closely with infra and product engineers to instrument systems, establish SLOs, tune autoscaling, and drive incident process maturity. The work is technical and hands-on: you'll write code, dig into k8s internals, and hold yourself accountable to positive production outcomes. What You'll Own and Drive: - Own production reliability across our Knative, KEDA, and Kubernetes-based document processing platform. - Proactively detect degradation, diagnose root causes, and ship fixes. - Work on observability: end-to-end tracing, latency SLOs, capacity dashboards, and alerting that finds problems before customers do. - Load testing and capacity planning: establish throughput benchmarks, detect performance regressions before they reach production. - Support fleet operations: contribute to the safe, automated upgrade process for our growing fleet of production systems. Qualifications - 4+ years of SRE, platform engineering, or infrastructure engineering in a production Kubernetes environment. - Deep operational knowledge of Kubernetes. - Demonstrated experience diagnosing and resolving real production performance issues: resource saturation, timeout failures, scheduling problems, graceful shutdown gaps. - Enough Python or Go to read service code, trace a bug to root cause, and write a targeted fix. Benefits - Medical, dental, and vision coverage effective the 1st of the month following your start date. - Life and disability insurance. - Unlimited PTO and flexible parental leave. - 401(k) with company match. - Equity. - $500 work from home stipend. - $70/month internet reimbursement. - Team/company offsites throughout the year.

Role Description As a Technical Support Engineer at Unstructured, you’ll support customers using our SaaS platform by troubleshooting product issues, assisting with onboarding and operational workflows, and helping resolve account and billing-related requests. You’ll work closely with Engineering, Product, Sales, and Solutions teams to deliver a strong customer experience in a fast-moving startup environment. This role is focused on supporting Unstructured’s SaaS offering and customer operations workflows rather than customer-managed infrastructure or self-hosted deployments. What You’ll Do - Support Customers - Respond to customer questions and technical issues through support channels - Troubleshoot SaaS platform issues, API usage questions, workflow errors, and product behavior - Help customers onboard and successfully adopt the Unstructured platform - Guide customers on product functionality and best practices - Handle Operational & Billing Requests - Assist with account setup, access issues, usage questions, and billing-related requests - Coordinate internally with Finance, Sales, and Operations teams when needed - Ensure customer requests are handled quickly and professionally - Investigate & Escalate Issues - Investigate issues using logs, internal tooling, and product diagnostics - Reproduce bugs and gather details for Engineering escalations - Keep customers informed on status updates and resolution progress - Work Cross-Functionally - Partner closely with Engineering, Product, Sales, and Solutions teams - Identify recurring customer pain points and workflow gaps - Help improve support processes as the company scales - Improve Support Operations - Create and maintain troubleshooting guides, internal documentation, and runbooks - Identify opportunities to improve the customer experience and support workflows - Contribute to operational improvements and internal tooling Qualifications - 3+ years in Technical Support, SaaS Support, Technical Customer Success, or similar customer-facing technical roles - Experience supporting SaaS products, APIs, or developer-focused platforms - Strong troubleshooting and problem-solving skills, including working with logs, dashboards, APIs, and browser-based debugging tools - Strong written and verbal communication skills - Experience using Python for scripting, troubleshooting, or API interaction - Experience working with support, ticketing, or issue-tracking platforms such as Zendesk, HubSpot, Pylon, Jira, or Linear - Ability to manage multiple customer issues and priorities simultaneously - Strong sense of ownership and attention to detail - Ability to work effectively in fast-paced startup environments Bonus Points - Familiarity with AI, data platforms, ETL workflows, or cloud technologies - Experience supporting enterprise customers - Experience working in early-stage or high-growth startups Location & Schedule - Remote role based in the Bay Area, California - Sacramento area is a plus - Must be able to work Pacific Time business hours Benefits - Competitive salary, full health benefits, equity, and parental leave - Medical, dental, and vision coverage effective the 1st of the month following your start date - Life and disability insurance - Unlimited PTO and flexible parental leave - 401(k) with company match - Equity and a $500 work from home stipend - $70/month internet reimbursement - Company offsites throughout the year