Keeper Security, Inc. logo
Keeper Security, Inc.

Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security

Bilingual Associate Account Manager, German

Account ManagerSalesFull TimeRemoteMid LevelTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

25 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expGermanEnglishCyber SecuritySalesforce

Job Description

Bilingual Associate Account Manager, German

Keeper Security, Inc.

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows • Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Communicate with German and English speaking customers, both verbally and in writing • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Job Requirements

  • 2+ years of experience within software or tech sales (with a focus on upselling and expansion)
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Must be bilingual, native German with English fluency (both verbal and written)
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
  • Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus.

Benefits

  • Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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