At VytlOne, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.
Service Technician II – IT Help Desk
Location
Texas
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Service Technician II – IT Help Desk
Maxor National Pharmacy Services, LLC
• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems • Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals • Provide advanced hardware technical assistance and support • Troubleshoot and resolve system hardware, software, and communications failures and conflicts • Install, integrate, and configure new computer systems and hardware for users • Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures • Review, prioritize, and process problem reports; document the progress of projects. • Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing • Assist in multiple audits: Quarterly system access, software, licensing • Maintain a high-level quality of customer service standards in dealing with and responding to questions. • Perform other job-related duties as assigned. • Follow Procedures for call length, and escalation process • Resolve Tickets to meet set SLA’s
Job Requirements
- 5+ years PC maintenance/repair, application software support
- Knowledge of Microsoft Office software products required
- Software and hardware certifications a plus
- Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
- Retail pharmacy operations desirable
- Experience working in a corporate business environment desirable
- Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals
- Knowledge of a wide range of computer systems software, applications, hardware, and communications
- Ability to simultaneously coordinate and complete multiple projects
- Knowledge of advanced computer-troubleshooting techniques
- Ability to diagnose the nature and extent of a wide range of computer problems
- Ability to install and configure computer systems, hardware, and peripherals
- Ability to make administrative/procedural decisions and judgments
- Knowledge of customer service standards and procedures
- Demonstrated leadership potential
- Demonstrated ability to be self-motivated with a positive attitude
- Demonstrated ability to mentor co-workers to help the team succeed.
Benefits
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
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