Maxor National Pharmacy Services, LLC logo
Maxor National Pharmacy Services, LLC

At VytlOne, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

Service Technician II – IT Help Desk

IT SupportIT SupportFull TimeRemoteSeniorTeam 1,001-5,000Since 1926H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

8 days ago

Salary

0

Seniority

Senior

High School5 yrs expExperience acceptedEnglish

Job Description

Service Technician II – IT Help Desk

Maxor National Pharmacy Services, LLC

• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems • Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals • Provide advanced hardware technical assistance and support • Troubleshoot and resolve system hardware, software, and communications failures and conflicts • Install, integrate, and configure new computer systems and hardware for users • Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures • Review, prioritize, and process problem reports; document the progress of projects. • Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing • Assist in multiple audits: Quarterly system access, software, licensing • Maintain a high-level quality of customer service standards in dealing with and responding to questions. • Perform other job-related duties as assigned. • Follow Procedures for call length, and escalation process • Resolve Tickets to meet set SLA’s

Job Requirements

  • 5+ years PC maintenance/repair, application software support
  • Knowledge of Microsoft Office software products required
  • Software and hardware certifications a plus
  • Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework
  • Retail pharmacy operations desirable
  • Experience working in a corporate business environment desirable
  • Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals
  • Knowledge of a wide range of computer systems software, applications, hardware, and communications
  • Ability to simultaneously coordinate and complete multiple projects
  • Knowledge of advanced computer-troubleshooting techniques
  • Ability to diagnose the nature and extent of a wide range of computer problems
  • Ability to install and configure computer systems, hardware, and peripherals
  • Ability to make administrative/procedural decisions and judgments
  • Knowledge of customer service standards and procedures
  • Demonstrated leadership potential
  • Demonstrated ability to be self-motivated with a positive attitude
  • Demonstrated ability to mentor co-workers to help the team succeed.

Benefits

  • Comprehensive mental health and wellbeing resources
  • Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
  • Company-paid basic life/AD&D, short-term and long-term disability insurance
  • Rx, dental, vision, other voluntary benefits, and FSA
  • Employer-matched 401k Plan
  • Industry-leading PTO plan
  • And more!

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