Role Description We are looking for customer-centric technologists with a passion to help companies learn, adopt, and scale their applications with the Solo.io product portfolio. The main role is to work with our customers closely to get them into production and to be successful with our product(s). Our ideal candidate is based in the Central / East time zones and would have a knack for troubleshooting and solving complex problems, combining technical knowledge with exceptional communications skills to provide both internal and external guidance. If you enjoy supporting customers throughout the lifecycle and helping them successfully migrate to production, then Solo.io is the place for you. We are looking for engineers who are excited about cloud native, distributed systems technology and want to educate and act as SME. This is a remote role for applicants based in the United States. We are unable to sponsor work visas at this time. - Provide daily expert guidance to existing customers - Develop strong relationships with customers, sales, and product teams - Proactively guide customers through their architectural and product setup and decisions - Troubleshoot and solve complex situations collaborating with Developers and Field Engineers - Contribute to Solo.io projects by submitting issues, pull requests, and documentation - Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility - Manage stressful situations with calm professionalism, empathy, and compassion - Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions Qualifications - At least two years of hands-on experience with Kubernetes - Working knowledge of Go, Java, Node.js or related, modern programming language - Ability to dig into code to troubleshoot - Strong written and verbal communication skills Benefits - At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges. - Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. - Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow. Company Description Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, AI, Security, Microservice Applications, Application Modernization.

Role Description We are looking for exceptional candidates who have the passion to build a professional service integration flow to achieve the highest level of customer satisfaction. The Integrations Developer is responsible for successfully incorporating new clients to Toolbox’s SaaS solutions and products. In this position, you will create and improve an integrations pipeline to develop proactive, highly-effective ongoing relationships with our partners, internal and external clients across the world backed by formal and repeatable processes. Duties and Responsibilities - Provide consultation and expertise for customers through the functional and technical setup process of new integrations with their systems. - Oversee integrations projects guaranteeing best practices are followed to launch on an agreed upon timeline. - Management of integrations documents and resources for clients and internal staff. - Code, debug and test service integrations with Toolbox internal teams, partners and clients. Qualifications - Excellent written and verbal communication skills; online and in-person; in Spanish, English and Portuguese (must condition). - Willing and able to learn quickly, both through formal training and independent research. - Proactive, independent thinker with high energy/positive attitude. - Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly. - Can get things done and knows her/his way around in at least one programming language. - Basic database knowledge (SQL and/or NoSQL). - Single sign-on/federated-identity standards including SAML and OAuth. - REST API and SOAP services technologies. - Third party service integrations. - Project management skills to develop and manage ongoing implementation timelines and milestones for multiple clients in a given period. - Cutting edge technologies (Node.js, MongoDB, Kubernetes, Docker, React Js, among others). Benefits - We know that extraordinary people do not choose their jobs based only on the benefits, but we make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.

Role Description This role is more than just a position — it’s an opportunity to become a trusted resource for the families we serve. As a representative, you’ll connect with clients who have shown interest in learning more about their available benefits. Your job is to answer questions, explain options clearly, and help each family make confident decisions about their coverage. This is not about pressure-based sales or aggressive scripts. It’s about listening, educating, and guiding people through an important process with professionalism and care. Along the way, you’ll build valuable communication, leadership, and client service skills that can support long-term career growth. Qualifications - Strong communication and relationship-building skills - A people-focused attitude and genuine interest in helping others - Self-motivation, discipline, and accountability in a remote work setting - Good organization, follow-through, and time management - Positive mindset with a willingness to learn and grow - Customer service, sales, or insurance experience is helpful but not required - Must be legally authorized to work in the U.S. or Canada Requirements - Build strong relationships with clients through clear communication and consistent follow-up - Explain benefit options in a simple, professional, and easy-to-understand way - Help families review their needs and make informed decisions about coverage - Provide support throughout the process with patience, empathy, and professionalism - Work with leadership and team members to improve the overall client experience - Participate in hands-on training, mentorship, and ongoing professional development Benefits - Remote-first work environment with flexibility - Weekly pay plus monthly performance-based bonuses - Personalized training and mentorship from experienced leaders - Clear advancement opportunities through a leadership development track - Supportive team culture focused on growth, integrity, and collaboration - The opportunity to make a meaningful impact while building a long-term career

Role Description Customer Experience (CX) at Laka is at the heart of why Laka was created. We exist to be there for people when things go wrong, and our CX function is where this magic takes place. You'll be a key part of our Customer Experience team, providing a great customer experience as we grow the Laka brand internationally. - Support Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance, and new initiatives via web chat and email. - Help Laka members file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors, etc). - Be the first point of contact for our B2B partners, supporting them to get their riders back on the road. - Work closely with the CX team across both the UK and NL to provide a convenient, swift, and seamless experience to our members. - Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision-making, both in the CX team and others around Laka. - Get involved in squad-based work, aiming to continue to make Laka the best it can be, potentially working on exciting projects with the Marketing, Product, or Technology teams. Qualifications - Speak English and French. - Strong empathy for cyclists and understanding of the impact of bike theft or damage. - Decent understanding of technical terms in cycling. - Satisfaction from helping people during tough times. - Enjoy learning new things and working with a team. - Fast learner with the ability to adapt to common tools. - Excellent written communication in (native) Dutch & English. - Passionate about cycling. - Previous insurance experience or "WFT" (insurance) certificates are a plus. Requirements - Right to work in the UK (no visa sponsorship available). Benefits - Remote-first way of working - choose between home or beautiful offices in London & Bristol. - Share options for all employees. - Company bonus scheme - 5% cash bonus of base salary annually if targets are met. - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year. - Pension scheme - Laka pays 3% of your base salary into your pension. - Private medical insurance with individual cover and options for partners & dependants. - Home set-up allowance of £200 for comfortable working environment. - £15 lunch allowance every first Wednesday of the month. - Regular company-wide events for team building and fun. - Monthly socials with a budget for activities. - Laka swag including a jumper & t-shirts. - £10 monthly credit towards insuring your bike(s) with us. - Unlimited mental health support via Spill, including therapy sessions.