Role Description The Customer Success Specialist II plays a critical role in enhancing the effectiveness of the sales team by providing comprehensive support to sales representatives, managing territory-related activities, and serving as a key liaison between hospitals, field-based reps, and internal staff. This position demands a proactive approach to problem-solving and the ability to manage multiple priorities in a fast-paced environment. Qualifications - High school diploma. - 3-6 years of prior customer service or related experience. - High level of accuracy with data entry and attention to detail. - Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment. - Proficient in PC-based systems and familiar with Microsoft Office applications. - Knowledge of commonly used concepts, practices, and procedures within the sales arena. - Professional demeanor in interactions with customers and colleagues. - Adept at problem-solving and capable of handling complex inquiries. - Eagerness to learn new skills and acquire knowledge relevant to the role. Requirements - Ability to regularly walk, sit, or stand as needed. - Ability to occasionally bend and push/pull as needed. - Ability to pass pre-employment background check. Company Description

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. • Own the post-sales relationship for a portfolio of accounts. • Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy. • Lead and continuously improve customer lifecycle programs - onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team. • Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritization. • Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience. • Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices. • Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. • Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Title: Talent Success Generalist Location: Hybrid | Schaumburg, IL Job Description: Who We Are At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. What We Do Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline. We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. Overview of the Role - The Talent Success Generalist delivers day-to-day operations and administrative support across Talent Acquisition, Onboarding, Employee Relations, Employee Data/Compliance, and Performance Management. This role ensures consistent execution of TS processes, maintains accurate employee records, supports employee inquiries, and partners with TS leadership to maintain compliance and a positive employee experience. The Generalist is the backbone of TS operations and plays a critical role in ensuring foundational excellence. - You’ll stand out if you’ve worked in a small or growing organization and know how to pair strategic thinking with hands-on execution. CPG experience is a plus. You’re curious, adaptable, and energized by getting things done while building trusted and authentic relationships. - Location: Hybrid Schedule 3 days in office. Local to Schaumburg, IL - Salary range $50,000 - $55,000. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. - At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands for consumers and their families. If you’re looking for a sign to apply, here it is! What You’ll Do at C.A. Carlin Talent Acquisition & Onboarding Support - Post jobs, source candidates, and coordinate interviews. - Administer offer letters, conducts pre-employment checks, and new hire onboarding logistics. - Facilitate policy acknowledgments and compliance onboarding. Employee Relations Administration - Support ER case intake, documentation, and scheduling. - Assist with investigations related tasks (note-taking, file management). - Provide administrative support in disciplinary and grievance processes. Employee Data, Compliance & Risk - Maintain accurate HRIS records and employee documentation. - Support compliance, audits, workplace standards, and TS policy administration. - Ensure employee data privacy and proper record management. Performance Management Administration - Coordinate performance review cycles and goal-setting timelines. - Maintain performance documentation and track PIP progress. - Provide managers with process-related guidance and reminders. General Talent Success Support - Provide ad-hoc administrative and operational support aligned to Talent Success priorities and evolving business needs. - Assist with cross-functional TS initiatives, projects, and process improvements as needed. - Support implementation of new programs, tools, or policies to enhance the employee experience and operational efficiency. Skills - Detail-oriented: Ensures accuracy in records, compliance, and data - Reliable executor: Delivers consistent day-to-day operations - Highly organized: Manages competing priorities effectively - Discreet & trustworthy: Handles confidential information appropriately - Proactive: Anticipates needs and follows up without prompting - Collaborative: Works well across TS and business teams - Process improvement mindset: Identify inefficiencies and fix them - Data reporting: Basic analysis of HR data Qualifications - 2+ years HR experience (ie., generalist or coordinator roles) - Preferred experience in ADP Workforce Now, Greenhouse and Microsoft Suite - Experience supporting multiple HR functions (recruiting, ER, compliance, performance) - Familiarity with employment law basics - Experience in fast-paced or high-growth environments Perks - PTO and Sick Days - 11 paid company holidays - 1 floating holiday per year - 2 paid volunteer days per year - 3 months fully paid parental leave (regardless of gender) - Medical, dental, and vision - Paid company life insurance - 401k with company match - Summer hours (half day Fridays from Memorial Day thru Labor Day) - Work from home flexibility Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.