Role Description - Serve as a primary point of contact for client communication and support - Build and maintain strong client relationships through proactive engagement and follow-up - Support onboarding, account management, and ongoing client success initiatives - Coordinate internally with cross-functional teams to ensure seamless service delivery - Maintain accurate client records, workflows, and project updates across company platforms - Assist with outreach, scheduling, reporting, and operational tasks as needed - Utilize automation and workflow tools to improve efficiency and scalability - Quickly learn and adapt to new systems, software, and emerging technologies - Identify opportunities to improve client experience and internal processes Qualifications - Previous experience in SDR, Account Management, Customer Success, Recruiting, or similar client-facing roles - Strong communication and interpersonal skills - Highly organized with excellent attention to detail - Tech-savvy with the ability to quickly learn new tools and platforms - Comfortable working in a fast-paced, evolving environment - Strong problem-solving and multitasking abilities - Ability to work independently while collaborating effectively with a team Requirements - Experience with the following platforms and tools is highly preferred: - Slack - Notion - Airtable - Instantly - Clay - LinkedIn - Comfortable working U.S. hours - Remote work from home Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Title: Registered Nurse (RN) - Transfer Center Specialist - Conduit Health Partners Location: Work at Home - Any State Job Description: Full time job requisition id R275677 Thank you for considering a career at Conduit Health Partners! Scheduled Weekly Hours: 36 Work Shift: All Work Shifts (United States of America) The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level or care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected​. We currently have full-time opportunities available across all shifts - days, evenings, and nights . Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement. There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered. Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures. During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference. *Hours subject to change based on need of operations Essential Job Functions - Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access, Focusing on quality, safety and efficiency. - Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows. - Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI.  - Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.  - Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies. - Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives. - Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable. - Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows. - Participates in process improvement, professional development, and peer review. - Maintains active RN licensure within the states transfer center services are provided. - Responsible for other tasks and analysis as requested /directed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification - Active Registered Nurse (RN) – Required - Active multistate/compact registered nurse (RN) licensure - Required (if applicable based on state of residence) Education - Associate Degree of Nursing or diploma (ADN) - Required - Bachelor’s degree of nursing (BSN) – Preferred Work Experience - 1 year of acute care experience – Required. - 3+ years of acute care experience – preferred - Healthcare contact center – preferred Training - Epic electronic health record – preferred - Genesys contact center – preferred Office Setting - Must have a designated workspace with a locked door, per HIPAA regulations. - Associates are encourages to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well. IT Requirements Minimum internet speed of primary and secondary work locations is: - Download speed of 100Mpbs - Upload speed of 20Mbps Skills - Customer Service oriented - Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) - Technology savvy - Multitasking - Review & interpret patient transfer case information. - Escalate/Inform regarding patient status changes. - Record tasks and conversations regarding patient transfer. ​ - Attention to detail. - Acceptance of authority - Critical thinking - Communication with clinical care team members - Teamwork - Active listening - Relationship building - Agility and adaptability - Excellent oral and written communication skills - Performance driven. Conduit Health Partners is an equal opportunity employer. Many of our opportunities reward* your hard work with: - Comprehensive, affordable medical, dental and vision plans - Prescription drug coverage - Flexible spending accounts - Life insurance w/AD&D - Employer contributions to retirement savings plan when eligible - Paid time off - Educational Assistance - And much more Benefits offerings vary according to employment status. Department: SS Conduit Health - Transfer Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process.

Role Description This position is responsible for communication and coordination between customers, operations and sales, with a focus on improving the customer experience, renewing annual food service agreements, and preserving Upper Crust Food Service reputation as the leader in the Greek House food service industry. - Own and drive the Customer Experience process to preserve and enhance customer contracts, relationships, and experience. - Offer feedback and suggestions on how to enhance the Customer Experience. - Actively engage with key customer decision-makers to identify customer needs and uncover roadblocks to ensure commitments to customer satisfaction are met (Phone, Zoom, Email, text). - Coordinate with other departments, including Sales, Operations, HR and Finance to solve customer concerns. - Maintain and report an accurate forecast of renewals within the assigned territory. - Negotiate and execute renewal contracts that align with customers' needs and UCFS financial requirements. - Identify upsell opportunities to maximize customer growth. - Work with sales and operations staff to retain at-risk customers. - Analyze agreements and calculate new billing rates for number or service changes. - Assist where needed in the coordination of Special Events, Pre Semester Service and Summer Camps. - Retain and renew annual client contracts, while meeting account retention goals. - Attend trade shows, conventions and conferences when necessary. Qualifications - Strong analytical and problem solving skills. - Excellent organizational skills and attention to detail. - Database management using Customer Relationship Management (CRM) software. - Excellent interpersonal skills. - Email, Microsoft Suite, Google Workplace, Zoom, Excel, Calendar. - Database management. Requirements - College level mathematics and algebra preferred. - 2 years work experience as an Account Manager or in a Customer Service Role. - 2 years of outside sales experience is preferred. - Food Service experience is a plus in understanding client needs. - Associate’s Degree, with a bachelor’s degree preferred. Special demands - This position may require phone calls, emails, text messages to the customer and/or UCFS employees during weekends and evenings. - Occasional Planned Travel (15-25%) is required for customer service touch points and trade show attendance. - Speedy, reliable home internet is required. - This is a remote position, working full-time, year round.

• The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions • Is the primary point of contact for all assigned Leave Solutions Clients • This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship • Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries • Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients • Instilling customer confidence and deepening brand strength through comprehensive domain knowledge • Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes • Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks • Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management • Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy • Managing client escalations to accelerate issue resolution and mitigate retention risk • Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims • Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors • Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership • Acting as a change agent; Seeking out and trying new ideas for continuous improvement • Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed • Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed