Role Description We’re looking for an exceptionally organised, proactive, and people-savvy Entertainment & Operations Coordinator to support the day-to-day coordination of a premium entertainment and events business. This role suits someone who thrives in a fast-paced environment with many moving parts, shifting priorities, and high expectations for communication and responsiveness. This is not just an admin role. We’re looking for someone who can become a highly trusted operational support person within the business, someone who naturally takes ownership, stays two steps ahead, communicates confidently, and helps keep both clients and performers feeling supported and looked after. You’ll work across: - Entertainment bookings - Client communication - Scheduling - Performer coordination - Operational support in a fast-moving, premium hospitality/events environment The ideal person is naturally warm, personable, and confident, building relationships with both clients and performers. Key Responsibilities - Respond to client enquiries in a timely, professional, and polished manner - Manage client follow-ups and maintain strong communication throughout the booking process - Coordinate with artists, performers, and suppliers regarding availability, logistics, and confirmations - Prepare proposals, booking information, and supporting documentation - Manage diaries, schedules, and booking calendars - Maintain and update CRM systems, admin records, and operational trackers - Provide general operational and administrative support across the business - Anticipate issues before they arise and help keep projects moving smoothly Qualifications - Experience in events, entertainment, hospitality, talent coordination, executive support, or operations coordination is highly desirable - Experience using CRMs, scheduling systems, and collaborative tools will be advantageous - Ability to manage competing priorities in a fast-paced environment - Exceptional written and spoken English communication skills - Highly organised with strong responsiveness and follow-through - Proactive mindset with initiative and forward-thinking instincts - Professional, emotionally intelligent, and calm under pressure - High attention to detail and ability to manage multiple moving parts - Confident communicating with both clients and performers - Comfortable working in a premium hospitality, entertainment, or events environment - Strong sense of ownership and accountability - Tech-savvy and confident learning new systems and processes quickly - Comfortable solving problems independently and making sensible decisions without needing constant direction - Strong responsiveness and consistent communication during agreed collaboration hours are essential Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Work closely with regional and practice leadership to drive optimal clinical operations • Plan and execute ongoing strategic initiatives for all practices • Partner with business integration team to on-board new practices and grow existing ones • Monitor practice performance and review monthly financials • Provide recommendations for improvement

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations • Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements • Monitor patient flow, specimen integrity, and service quality • Adjust staffing assignments and workflows to meet service needs and laboratory expectations • Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary • Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes • Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services • Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience • Directly supervise a growing phlebotomy team and workflow assigned to supported care settings • Develop and manage staff schedules to ensure adequate coverage • Monitor attendance, performance expectations, and service reliability • Complete performance evaluations and provide coaching, counseling, and corrective action • Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately • Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary • Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments • Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies • Maintain required training and competency documentation • Provide remedial training as needed to address performance or compliance gaps • Serve as a technical and procedural resource to staff • Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments • Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting • Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Role Description We are seeking an E-Commerce Operations Specialist to join our growing team at Novelship . In this role, you will support the Integrated Novelship Marketing Team in optimizing daily platform operations, enhancing the user experience, and driving sales growth. Your contributions will directly shape the shopping journey of our global customers and strengthen the platform’s commercial success as Novelship continues to grow its leadership in the global sneaker space. If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we’d love to hear from you! Key Responsibilities: - Platform & Product Management: - Manage product listings, including adding, removing, updating information, and monitoring inventory to ensure accuracy. - Optimize product detail pages (PDP), including images, descriptions, and keywords, to improve conversion rates and search ranking. - Manage product categories and navigation to ensure users can easily find desired items. - Marketing Campaigns & Promotions: - Plan and execute online marketing campaigns like flash sales, raffles, and seasonal promotions in collaboration with the marketing team. - Configure coupons, discount codes, and other promotional tools in the backend system, and track performance. - Operate key products (e.g., limited-edition or high-demand collabs) with pre-launch hype and first-release strategies. - Data Analysis & Insights: - Monitor daily KPIs including GMV, traffic, conversion rates, AOV, and bounce rates, and produce regular operational reports. - Analyze user behavior data to identify growth opportunities and operational pain points, proposing and implementing optimization solutions. - Provide data-driven support for product selection, pricing, and inventory strategy. - User Experience Optimization: - Continuously monitor the end-to-end user journey from browsing to post-purchase, collaborating with tech and customer service teams to resolve issues. - Recommend website features, interface improvements, and process optimizations based on data and user feedback. - Cross-Department Collaboration: - Work with the marketing team to ensure campaigns are perfectly executed on the platform. - Coordinate with the merchandising/authentication team on inventory and product updates. - Collaborate with customer service to resolve complex order or product-related issues. - Liaise with technical teams to propose product requirements and participate in testing. Qualifications - 3+ years of E-commerce operations experience; cross-border or sneaker/fashion industry experience preferred. - Proficient in e-commerce platforms (Shopify Plus, Magento, custom platforms) and data analysis (Google Analytics, CleverTap, SQL/BI tools). - Passion for fashion culture & sneaker markets; strong market awareness. - Excellent English & Chinese communication skills; project management skills and attention to detail. - Preferred: Sneakerhead, experience with limited-edition drops, CRM, SEO/SEM knowledge.