Novelship

Role Description We are seeking a Graphic Designer to join our growing team at Novelship . In this role, you will support the Integrated Novelship Marketing Team and this position is perfect for someone who is eager to start a career in the creative industry. If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we’d love to hear from you! Key Responsibilities: - Create visually appealing content across multiple platforms while ensuring alignment with industry standards, brand guidelines, and project-specific requirements. - Collaborate with cross-functional teams to understand project requirements and deliver compelling visual solutions. - Stay updated on design, industry, and AI trends to bring fresh and innovative ideas into creative projects. - Participate in brainstorming sessions to contribute creative ideas and concepts. - Effectively communicate design concepts and rationale to team members. Qualifications - Background in Graphic Design or a related creative field with at least 2 years of experience. - A strong portfolio that demonstrates creative excellence across multiple platforms. - Mastery of core design principles (layout, typography, branding, visual hierarchy). Requirements - Proficiency in Adobe Creative Suite (Especially Illustrator, Photoshop, Premiere Pro, and After Effects) and other relevant design tools. - Ability to integrate AI tools into design workflows, to enhance efficiency and creative output. - Strong visual and conceptual thinking skills with the ability to solve design problems and explore creative ideas. - Excellent attention to detail and a keen sense of aesthetics, with the ability to deliver high-quality visual design work. - Excellent English communication and writing skills.

Role Description We are seeking an E-Commerce Operations Specialist to join our growing team at Novelship . In this role, you will support the Integrated Novelship Marketing Team in optimizing daily platform operations, enhancing the user experience, and driving sales growth. Your contributions will directly shape the shopping journey of our global customers and strengthen the platform’s commercial success as Novelship continues to grow its leadership in the global sneaker space. If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we’d love to hear from you! Key Responsibilities: - Platform & Product Management: - Manage product listings, including adding, removing, updating information, and monitoring inventory to ensure accuracy. - Optimize product detail pages (PDP), including images, descriptions, and keywords, to improve conversion rates and search ranking. - Manage product categories and navigation to ensure users can easily find desired items. - Marketing Campaigns & Promotions: - Plan and execute online marketing campaigns like flash sales, raffles, and seasonal promotions in collaboration with the marketing team. - Configure coupons, discount codes, and other promotional tools in the backend system, and track performance. - Operate key products (e.g., limited-edition or high-demand collabs) with pre-launch hype and first-release strategies. - Data Analysis & Insights: - Monitor daily KPIs including GMV, traffic, conversion rates, AOV, and bounce rates, and produce regular operational reports. - Analyze user behavior data to identify growth opportunities and operational pain points, proposing and implementing optimization solutions. - Provide data-driven support for product selection, pricing, and inventory strategy. - User Experience Optimization: - Continuously monitor the end-to-end user journey from browsing to post-purchase, collaborating with tech and customer service teams to resolve issues. - Recommend website features, interface improvements, and process optimizations based on data and user feedback. - Cross-Department Collaboration: - Work with the marketing team to ensure campaigns are perfectly executed on the platform. - Coordinate with the merchandising/authentication team on inventory and product updates. - Collaborate with customer service to resolve complex order or product-related issues. - Liaise with technical teams to propose product requirements and participate in testing. Qualifications - 3+ years of E-commerce operations experience; cross-border or sneaker/fashion industry experience preferred. - Proficient in e-commerce platforms (Shopify Plus, Magento, custom platforms) and data analysis (Google Analytics, CleverTap, SQL/BI tools). - Passion for fashion culture & sneaker markets; strong market awareness. - Excellent English & Chinese communication skills; project management skills and attention to detail. - Preferred: Sneakerhead, experience with limited-edition drops, CRM, SEO/SEM knowledge.

"Step Beyond Limits, Into Your Style." As a leading online marketplace for sneakers, apparel, and collectibles, we’re dedicated to empowering a diverse community to champion their unique style and lead trends. Originating in Singapore, we have grown to serve over 1.5 million users in 13 countries, driven by our mission to be the go-to fashion hub with an unparalleled customer experience. Our commitment to product authenticity is unwavering, with dedicated facilities ensuring quality. We are looking for a proactive Junior Growth Specialist to join our Marketing team. With a couple of years of experience under your belt, you will be the driving force behind our day-to-day Online Reputation Management (ORM), social media execution, and the integration of AI tools into our workflows. In this role, you will focus on executing high-quality campaigns, monitoring our digital pulse, and providing data-backed recommendations to senior leadership. Key Responsibilities: 1. Online Reputation Management (ORM) - Actively monitor and report on brand sentiment across multiple digital platforms (Google Reviews, App Store/Play Store, Trustpilot, Social Media, Forums). - Execute and assist in designing proactive campaigns aimed at improving star ratings and increasing the volume of authentic, positive customer reviews. - Periodically analyze customer feedback trends, summarizing the data into clear recommendation reports for the product and service teams to support continuous improvement. 2. AI Workflow & Innovation - Separate and utilize various AI-based tools to support and enhance the marketing team's daily operational efficiency. - Conduct testing of new AI tools, benchmark the results against current processes, and present findings to management regarding their practical viability for the team. - Stay updated on the latest AI technology trends and propose practical, innovative ways these tools can be adopted to improve our daily marketing workflows. 3. Marketing Execution & Social Media - Develop and manage social media content calendars, and collaborate with the team to craft strategic roadmaps that drive brand awareness and engagement. - Track and report on key social media metrics (Reach, Engagement Rate, CTR) and translate this data into actionable insights for future campaign planning. - Conduct regular competitor research to identify market trends, content gaps, and potential growth opportunities. - Ensure all published content maintains strict brand alignment, reflecting our values and mission across all digital touchpoints. Requirements & Qualifications: - Minimum of 2 years of proven experience in Digital Marketing, Social Media Management, Growth, or a related field. - Hands-on experience with social media scheduling tools, basic data analytics (e.g., Google Analytics, platform insights), and reputation monitoring platforms. - Familiarity with or a strong eagerness to master modern AI marketing tools to streamline workflows. - Excellent written and verbal communication skills, capable of responding to customer reviews professionally and presenting data clearly to the team.