Role Description We are seeking an E-Commerce Operations Specialist to join our growing team at Novelship . In this role, you will support the Integrated Novelship Marketing Team in optimizing daily platform operations, enhancing the user experience, and driving sales growth. Your contributions will directly shape the shopping journey of our global customers and strengthen the platform’s commercial success as Novelship continues to grow its leadership in the global sneaker space. If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we’d love to hear from you! Key Responsibilities: - Platform & Product Management: - Manage product listings, including adding, removing, updating information, and monitoring inventory to ensure accuracy. - Optimize product detail pages (PDP), including images, descriptions, and keywords, to improve conversion rates and search ranking. - Manage product categories and navigation to ensure users can easily find desired items. - Marketing Campaigns & Promotions: - Plan and execute online marketing campaigns like flash sales, raffles, and seasonal promotions in collaboration with the marketing team. - Configure coupons, discount codes, and other promotional tools in the backend system, and track performance. - Operate key products (e.g., limited-edition or high-demand collabs) with pre-launch hype and first-release strategies. - Data Analysis & Insights: - Monitor daily KPIs including GMV, traffic, conversion rates, AOV, and bounce rates, and produce regular operational reports. - Analyze user behavior data to identify growth opportunities and operational pain points, proposing and implementing optimization solutions. - Provide data-driven support for product selection, pricing, and inventory strategy. - User Experience Optimization: - Continuously monitor the end-to-end user journey from browsing to post-purchase, collaborating with tech and customer service teams to resolve issues. - Recommend website features, interface improvements, and process optimizations based on data and user feedback. - Cross-Department Collaboration: - Work with the marketing team to ensure campaigns are perfectly executed on the platform. - Coordinate with the merchandising/authentication team on inventory and product updates. - Collaborate with customer service to resolve complex order or product-related issues. - Liaise with technical teams to propose product requirements and participate in testing. Qualifications - 3+ years of E-commerce operations experience; cross-border or sneaker/fashion industry experience preferred. - Proficient in e-commerce platforms (Shopify Plus, Magento, custom platforms) and data analysis (Google Analytics, CleverTap, SQL/BI tools). - Passion for fashion culture & sneaker markets; strong market awareness. - Excellent English & Chinese communication skills; project management skills and attention to detail. - Preferred: Sneakerhead, experience with limited-edition drops, CRM, SEO/SEM knowledge.

• Build & Optimize Automations: Ideate, develop, and maintain end-to-end automation workflows to streamline internal processes. This includes using low-code tools (like n8n) and custom scripts (SQL, Google Cloud Functions, Apps Script, Node.js/Python) to connect APIs, databases, and services, reducing manual work for our teams. • Full-Stack Internal Tools: Create and enhance internal applications for web and mobile. You’ll work with modern front-end frameworks (e.g. React/Next.js) and back-end code (Node.js, Python, SQL) to build tools that improve our Ops and B2B services. You will also set up CI/CD pipelines (GitHub Actions or similar) to deploy these tools efficiently. • Hardware (IoT): Contribute to the development and upkeep of custom hardware solutions, such as our Raspberry Pi–powered smart fridges. This involves working with electronic locks, sensors, cameras, and integrating computer vision capabilities. You’ll help ensure these devices are remotely accessible, regularly updated, and functioning reliably in the field. • Third-Party Integrations: Manage and improve integrations with external software used by the team (such as Zendesk, Aircall, Jira, etc.). This could mean configuring integrations, writing custom API wrappers or webhooks, and ensuring data flows smoothly between CookUnity’s systems and these platforms. • AI Tools & Agents: Experiment with and build AI-driven tools to support the team’s objectives. For example, you might prototype AI agents or chatbots to assist with support tasks or data analysis, leveraging frameworks or APIs for natural language processing. • Marketing & CRM Support: Work closely with our Marketing and Data teams to automate their workflows. This can include connecting marketing automation platforms, writing scripts to handle data ingestion or transformation for Salesforce, and implementing validation rules or triggers in our CRM to maintain data integrity. You’ll also help create custom Salesforce dashboard components or integrations as needed. • Documentation & Handover: Document all your solutions and processes clearly. Because Tech Enablement often pioneers new tools and workflows, you will ensure that everything built is well-documented and can be easily handed over or transitioned to Product/Engineering teams for long-term ownership. You’ll create how-to guides, architecture diagrams, and operational runbooks to facilitate smooth knowledge transfer.

Role Description The Vice President (VP), Operations & Growth provides executive leadership for ChartPro’s Release of Information (ROI) services, owning enterprise-wide performance across onsite and remote service models. This role is accountable for: - Operational excellence - Regulatory compliance - Client experience - Scalable growth ensuring accurate, timely, and HIPAA-compliant fulfillment of medical record requests - Improving margins and enabling expansion The VP partners closely with: - Compliance & Privacy - Technology - Client Success - Sales - Finance to strengthen standardized ROI processes, expand customer relationships, and build high-performing, accountable teams. Position can be fully remote. Significant travel is anticipated. Qualifications - Bachelor's degree required, MBA preferred - Minimum of 5 years of experience as a senior level Operations leader in healthcare services, HIM/ROI, revenue cycle or regulated service environments - Deep working knowledge of HIPAA Privacy Rules and PHI handling requirements - Demonstrated success in scaling operations, improving margins and enabling growth - Proven capability leading distributed teams across on-site and remote models - Previous experience with Business Development to partner with Sales, Marketing and Client Success to support new business

• Execute high-volume backend operational workflows across customer accounts • Upload and manage customer documentation within the platform • Update appointment reminders and operational system records • Process operational tickets submitted by the Customer Success team • Maintain accuracy and consistency across operational data workflows • Collaborate with operations leadership to map customer workflows • Document repeatable operational processes and SOPs • Maintain and update internal documentation as workflows evolve • Identify repetitive operational tasks suitable for automation • Surface automation opportunities to engineering stakeholders • Support operational efficiency improvements through workflow analysis • Utilize basic automation tools or scripting where applicable • Coordinate ticket intake from Customer Success teams • Communicate operational updates asynchronously across teams • Partner with engineering teams on automation handoffs