Ascend Clinical

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations • Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements • Monitor patient flow, specimen integrity, and service quality • Adjust staffing assignments and workflows to meet service needs and laboratory expectations • Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary • Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes • Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services • Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience • Directly supervise a growing phlebotomy team and workflow assigned to supported care settings • Develop and manage staff schedules to ensure adequate coverage • Monitor attendance, performance expectations, and service reliability • Complete performance evaluations and provide coaching, counseling, and corrective action • Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately • Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary • Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments • Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies • Maintain required training and competency documentation • Provide remedial training as needed to address performance or compliance gaps • Serve as a technical and procedural resource to staff • Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments • Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting • Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Client Success Manager Location: Remote Why Ascend Clinical? Come work for a company that is transforming the industry. We are Ascend Clinical, LLC., one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing. Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment. Job Summary: We seek a dynamic individual with the ability to quickly pivot, excel in a fast-paced environment, and display a solution-oriented approach for the role of Client Success Manager. This role demands the capacity to zoom in and out, effectively navigating micro-level details and macro-level strategic perspectives. You'll be responsible for nurturing exceptional client partnerships within dialysis clinic specimen processing and results review. This position guarantees that our clients receive top-notch training, support, and operational guidance for continued success and efficiency with our advanced products and services. Additionally, you'll serve as the ultimate escalation point for complex queries from our Client Service Center. Responsibilities: - Enhance client experiences through engaging web-based trainings and tailored presentations for new and existing clients - Spearhead onboarding with ease, setting up new clients in our robust Ascend proprietary online support tool, LabCheck - Provide ongoing follow up training tailored to client opportunities and unique challenges. A key focus is consistent and regular monitoring of facilities training needs based on metrics and feedback from internal Laboratory Operations team - Evaluate client satisfaction and performance through insightful conversations and reporting - Proactively address concerns encompassing laboratory processes, account setup, specimen collection, billing, support, technology, and product enhancements impacting clients - Collaborate with Ascend management to develop effective resolutions, adapting approaches as needed - Initiate periodic client business reviews and strategic account visits tailored to evolving business needs, adapting to each client's unique dynamics. A success factor measurement is addressing client’s gaps by maximizing Ascend’s laboratory services and properly utilizing Ascend supplied resources - Empower clients by assisting them in crafting custom reports and presenting invaluable test utilization and results data for review - Provide unwavering Client Contact Center success by flexing into phone coverage during high-volume call times - Serve as the escalation point for client resolution matters originating from client facility management staff and queries from the Client Contact Center - Collaborate with Ascend departments to effectively address and mitigate escalated concerns, adapting your problem-solving strategies as needed - Work seamlessly across departments, advocating for your clients' needs while fostering strong cross-functional relationships with stakeholders - Provide timely feedback gathered from clients and effectively disseminate to internal stakeholders Qualifications: - Possess a Bachelor's degree, preferably in marketing, communication, or healthcare, coupled with a minimum of 3-5 years related experience - Demonstrate a proven track record in Laboratory, Dialysis, Client Management, Customer Service, and/or Sales/Marketing domains, or other relevant fields - Proficiently pivot your approach to onboard and train clients, both in-person and through web-based platforms - The ability to utilize data to drive strategic enhancements and client process improvements through ongoing training. Collaborate with internal departments to obtain regular data sets for assigned client facilities - Showcase success in nurturing business-to-business account relationships and delivering optimal client experiences - Expertise in delivering impactful web-based training sessions while adapting to different learning styles - Preferably, have a background in business-to-business account management and call center environments, with an ability to adapt communication strategies based on client personalities - Display advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint & Outlook) - Exhibit quick adaptability and an aptitude to master diverse CRM tools and phone systems Compensation: - $80,000-$90,000 - Salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience, and performance in this role Benefits: As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options. Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran Ascend Clinical, LLC is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The company’s policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.

• responsible for driving sales growth, building strong relationships with healthcare providers, and expanding our market presence within the assigned area of responsibility • responsible for selling laboratory services for dialysis/CKD, diagnostics, transplant/post-transplant, and other future testing that Ascend will offer to hospitals and clinics • establishes, maintains, and strengthens client relationships at appropriate levels • generates and delivers qualified opportunities through cold calling, lead generation, networking, and strategic partnerships • showcases Ascend Clinical’s capabilities to potential clients • develops actionable account plans • creates and evaluates quotations for services and provides inputs to ensure client and company requirements are met • maintains face-to-face contact with customers and develops multi-level and cross functional relationships with key customers • collaborates effectively with Ascend leadership to bring potential opportunities to their attention and to identify and win projects