• Build & Optimize Automations: Ideate, develop, and maintain end-to-end automation workflows to streamline internal processes. This includes using low-code tools (like n8n) and custom scripts (SQL, Google Cloud Functions, Apps Script, Node.js/Python) to connect APIs, databases, and services, reducing manual work for our teams. • Full-Stack Internal Tools: Create and enhance internal applications for web and mobile. You’ll work with modern front-end frameworks (e.g. React/Next.js) and back-end code (Node.js, Python, SQL) to build tools that improve our Ops and B2B services. You will also set up CI/CD pipelines (GitHub Actions or similar) to deploy these tools efficiently. • Hardware (IoT): Contribute to the development and upkeep of custom hardware solutions, such as our Raspberry Pi–powered smart fridges. This involves working with electronic locks, sensors, cameras, and integrating computer vision capabilities. You’ll help ensure these devices are remotely accessible, regularly updated, and functioning reliably in the field. • Third-Party Integrations: Manage and improve integrations with external software used by the team (such as Zendesk, Aircall, Jira, etc.). This could mean configuring integrations, writing custom API wrappers or webhooks, and ensuring data flows smoothly between CookUnity’s systems and these platforms. • AI Tools & Agents: Experiment with and build AI-driven tools to support the team’s objectives. For example, you might prototype AI agents or chatbots to assist with support tasks or data analysis, leveraging frameworks or APIs for natural language processing. • Marketing & CRM Support: Work closely with our Marketing and Data teams to automate their workflows. This can include connecting marketing automation platforms, writing scripts to handle data ingestion or transformation for Salesforce, and implementing validation rules or triggers in our CRM to maintain data integrity. You’ll also help create custom Salesforce dashboard components or integrations as needed. • Documentation & Handover: Document all your solutions and processes clearly. Because Tech Enablement often pioneers new tools and workflows, you will ensure that everything built is well-documented and can be easily handed over or transitioned to Product/Engineering teams for long-term ownership. You’ll create how-to guides, architecture diagrams, and operational runbooks to facilitate smooth knowledge transfer.

Role Description The Vice President (VP), Operations & Growth provides executive leadership for ChartPro’s Release of Information (ROI) services, owning enterprise-wide performance across onsite and remote service models. This role is accountable for: - Operational excellence - Regulatory compliance - Client experience - Scalable growth ensuring accurate, timely, and HIPAA-compliant fulfillment of medical record requests - Improving margins and enabling expansion The VP partners closely with: - Compliance & Privacy - Technology - Client Success - Sales - Finance to strengthen standardized ROI processes, expand customer relationships, and build high-performing, accountable teams. Position can be fully remote. Significant travel is anticipated. Qualifications - Bachelor's degree required, MBA preferred - Minimum of 5 years of experience as a senior level Operations leader in healthcare services, HIM/ROI, revenue cycle or regulated service environments - Deep working knowledge of HIPAA Privacy Rules and PHI handling requirements - Demonstrated success in scaling operations, improving margins and enabling growth - Proven capability leading distributed teams across on-site and remote models - Previous experience with Business Development to partner with Sales, Marketing and Client Success to support new business

• Execute high-volume backend operational workflows across customer accounts • Upload and manage customer documentation within the platform • Update appointment reminders and operational system records • Process operational tickets submitted by the Customer Success team • Maintain accuracy and consistency across operational data workflows • Collaborate with operations leadership to map customer workflows • Document repeatable operational processes and SOPs • Maintain and update internal documentation as workflows evolve • Identify repetitive operational tasks suitable for automation • Surface automation opportunities to engineering stakeholders • Support operational efficiency improvements through workflow analysis • Utilize basic automation tools or scripting where applicable • Coordinate ticket intake from Customer Success teams • Communicate operational updates asynchronously across teams • Partner with engineering teams on automation handoffs

• Help shape and strengthen the clinician experience at Chatterboxes by supporting the systems, processes, and day-to-day operational rhythms • Partner closely with leadership on recruiting, onboarding, team development, and organizational processes • Bring consistency, structure, and follow-through to key operational and team initiatives • Support the ongoing growth and consistency of our leadership team by helping coordinate leadership development initiatives, communication systems, and organizational follow-through • Help cultivate a strong sense of connection and community across our remote team by coordinating initiatives • Serve as a key operational connector across leadership, systems, and workflows