• Work closely with regional and practice leadership to drive optimal clinical operations • Plan and execute ongoing strategic initiatives for all practices • Partner with business integration team to on-board new practices and grow existing ones • Monitor practice performance and review monthly financials • Provide recommendations for improvement

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations • Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements • Monitor patient flow, specimen integrity, and service quality • Adjust staffing assignments and workflows to meet service needs and laboratory expectations • Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary • Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes • Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services • Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience • Directly supervise a growing phlebotomy team and workflow assigned to supported care settings • Develop and manage staff schedules to ensure adequate coverage • Monitor attendance, performance expectations, and service reliability • Complete performance evaluations and provide coaching, counseling, and corrective action • Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately • Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary • Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments • Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies • Maintain required training and competency documentation • Provide remedial training as needed to address performance or compliance gaps • Serve as a technical and procedural resource to staff • Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments • Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting • Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Role Description We are seeking an E-Commerce Operations Specialist to join our growing team at Novelship . In this role, you will support the Integrated Novelship Marketing Team in optimizing daily platform operations, enhancing the user experience, and driving sales growth. Your contributions will directly shape the shopping journey of our global customers and strengthen the platform’s commercial success as Novelship continues to grow its leadership in the global sneaker space. If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we’d love to hear from you! Key Responsibilities: - Platform & Product Management: - Manage product listings, including adding, removing, updating information, and monitoring inventory to ensure accuracy. - Optimize product detail pages (PDP), including images, descriptions, and keywords, to improve conversion rates and search ranking. - Manage product categories and navigation to ensure users can easily find desired items. - Marketing Campaigns & Promotions: - Plan and execute online marketing campaigns like flash sales, raffles, and seasonal promotions in collaboration with the marketing team. - Configure coupons, discount codes, and other promotional tools in the backend system, and track performance. - Operate key products (e.g., limited-edition or high-demand collabs) with pre-launch hype and first-release strategies. - Data Analysis & Insights: - Monitor daily KPIs including GMV, traffic, conversion rates, AOV, and bounce rates, and produce regular operational reports. - Analyze user behavior data to identify growth opportunities and operational pain points, proposing and implementing optimization solutions. - Provide data-driven support for product selection, pricing, and inventory strategy. - User Experience Optimization: - Continuously monitor the end-to-end user journey from browsing to post-purchase, collaborating with tech and customer service teams to resolve issues. - Recommend website features, interface improvements, and process optimizations based on data and user feedback. - Cross-Department Collaboration: - Work with the marketing team to ensure campaigns are perfectly executed on the platform. - Coordinate with the merchandising/authentication team on inventory and product updates. - Collaborate with customer service to resolve complex order or product-related issues. - Liaise with technical teams to propose product requirements and participate in testing. Qualifications - 3+ years of E-commerce operations experience; cross-border or sneaker/fashion industry experience preferred. - Proficient in e-commerce platforms (Shopify Plus, Magento, custom platforms) and data analysis (Google Analytics, CleverTap, SQL/BI tools). - Passion for fashion culture & sneaker markets; strong market awareness. - Excellent English & Chinese communication skills; project management skills and attention to detail. - Preferred: Sneakerhead, experience with limited-edition drops, CRM, SEO/SEM knowledge.

• Build & Optimize Automations: Ideate, develop, and maintain end-to-end automation workflows to streamline internal processes. This includes using low-code tools (like n8n) and custom scripts (SQL, Google Cloud Functions, Apps Script, Node.js/Python) to connect APIs, databases, and services, reducing manual work for our teams. • Full-Stack Internal Tools: Create and enhance internal applications for web and mobile. You’ll work with modern front-end frameworks (e.g. React/Next.js) and back-end code (Node.js, Python, SQL) to build tools that improve our Ops and B2B services. You will also set up CI/CD pipelines (GitHub Actions or similar) to deploy these tools efficiently. • Hardware (IoT): Contribute to the development and upkeep of custom hardware solutions, such as our Raspberry Pi–powered smart fridges. This involves working with electronic locks, sensors, cameras, and integrating computer vision capabilities. You’ll help ensure these devices are remotely accessible, regularly updated, and functioning reliably in the field. • Third-Party Integrations: Manage and improve integrations with external software used by the team (such as Zendesk, Aircall, Jira, etc.). This could mean configuring integrations, writing custom API wrappers or webhooks, and ensuring data flows smoothly between CookUnity’s systems and these platforms. • AI Tools & Agents: Experiment with and build AI-driven tools to support the team’s objectives. For example, you might prototype AI agents or chatbots to assist with support tasks or data analysis, leveraging frameworks or APIs for natural language processing. • Marketing & CRM Support: Work closely with our Marketing and Data teams to automate their workflows. This can include connecting marketing automation platforms, writing scripts to handle data ingestion or transformation for Salesforce, and implementing validation rules or triggers in our CRM to maintain data integrity. You’ll also help create custom Salesforce dashboard components or integrations as needed. • Documentation & Handover: Document all your solutions and processes clearly. Because Tech Enablement often pioneers new tools and workflows, you will ensure that everything built is well-documented and can be easily handed over or transitioned to Product/Engineering teams for long-term ownership. You’ll create how-to guides, architecture diagrams, and operational runbooks to facilitate smooth knowledge transfer.