• Assist the senior team with client engagements and internal HR matters • Manage payrolls and payments for clients • Onboard new employees and manage termination processes • Implement benefits plans and answer administrative questions • Prepare documentation and manage compliance with regulations

• Configure and maintain system settings in Payscale • Manage performance and goal planning cycles • Partner with Benefits and HR teams to configure enrollment workflows • Perform structured audits before, during, and after major HR cycles • Support mass updates and imports • Monitor HRIS workflows for failures or delays • Regularly review employee and organizational data • Investigate data inconsistencies by tracing transactions across systems • Document audit findings, corrections made, and control processes • Act as the primary escalation contact for complex or unresolved HR system issues • Diagnose and resolve complex system issues • Configure, administer and support UKG Dimensions (WFM) • Review inbound and outbound files • Evaluate end-to-end HR processes within the system • Develop, update, and maintain clear documentation for HR system processes • Create and maintain standardized templates for data loads, audits, reporting, and process execution • Participate in testing, validation, and rollout of system updates or enhancements

• Send daily customized outbound brand outreach emails using templates and Affinity CRM • Execute systematic follow-ups every 2–3 business days for non-responders • Track and maintain brand and deal pipelines in Affinity (status, stages, communications) • Respond to inbound RFPs and brand inquiries in a timely manner • Build targeted brand outreach lists by vertical and category • Support contract workflows: redlining against the pod's guide, version tracking, and storage; coordinate with Greenroom (third-party legal) for final contract review • Manage and track brand campaign deliverables (content, demos, links) and confirm client and brand satisfaction post-deal • Assist with invoicing and deal documentation • Update CRM tools (Affinity, CreatorIQ, Airtable) with deal status and pipeline data • Manage scheduling for creator calls, brand meetings, and internal pod syncs • Inbox management: filtering, templated replies, and follow-ups as needed • Book and coordinate team and client travel and gifting • Support content calendar maintenance and upload scheduling • Attend daily pod stand-ups and take detailed meeting notes • Produce daily and weekly pod status reports • Provide ad hoc operational support as needed by pod leadership • Pull social media and content performance analytics as requested • Maintain creator profiles, internal rosters, and deal tracking sheets

• Collaborate with cross-functional partners to deliver benefits operations initiatives • Design, build, and maintain benefits processes and workflows • Optimize operational processes to drive efficiency and accuracy • Lead by example in applying operational and customer-focused standards • Support operational execution and issue resolution