Placemakr

Title: Assistant Manager Location: Austin United States Job Description: A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence. The Impact You'll Have At Placemakr, our obsession with exceptional service isn't the only thing that sets us apart - it's our people! As Assistant Manager, your mission is to support the success of your team members and property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast. You'll dive right in with providing hands-on support while learning how to run our flexible buildings, engage with our ownership groups, impactfully lead our teams and shake up the status quo (because "that's how it's always been done" simply isn't in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two - your opportunity to grow into a General or Operations Manager at any property across our portfolio won't be far behind. Our Assistant Managers may report directly to the property General Manager, but shouldn't expect to be only a second set of hands - they are at the forefront of challenging, motivating, engaging and leading team members in rotating departments, all while driving consistency, bringing fresh ideas to the table and elevating our service and operations. To be successful, you must be people-first, instill accountability and ownership first within yourself, then in every team member on property, and turn "what if?" into "here's how and why". You'll work flexible shifts, be a professional communicator + collaborator, champion our Community Norms and lead by example to uphold a culture of top performance - improving our service, operations and budgetary performance each day. In short, if you're a natural leader, thrive in (a little bit of) ambiguity, are described as adaptable with a growth mindset - oh, and have an ability to relocate - the Assistant Manager position is your ticket to accelerated growth This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it. Upon completion of training and performance requirements, candidates must be able to relocate within 30-days to any new or existing properties across Placemakr's portfolio (pending relocation assistance). What You'll Do - Lead with relentless curiosity and self-starting drive - learn fast, adapt faster and demonstrate mastery of our flexible hospitality business. Use every minute as your training ground for the next General or Operations Manager position in our portfolio - Consistently provide an exceptional experience to anyone you interact with, so our teams, guests, residents and partners walk away thinking "I have to tell my network about this place!". Be the trusted friend, local insider and subject-matter-expert all rolled into one - Set the bar for a safe, secure and compliant environment for all by adhering to and driving accountability for established policies and procedures. We like to challenge the status quo, but we don't play fast and loose with safety, service and operational standards. - Follow a schedule that's as flexible as our business model - working days, evenings, overnight and weekends to understand the nuance of our business, observe the team and drive consistency. Not all weeks will look the same, and that's the point. - Embody leadership in action, not by managing a checklist, but by motivating, developing, engaging, challenging and driving accountability for your team in real time. - In partnership with your General or Operations Manager, train re-train and (when needed) re-invent how we do things across people, operational and financial expectations. Use processes and guidance when they work, suggest them when they don't exist and always push for consistency when a trusted partner believes in something. - Champion the success of company-wide or property-specific people-related initiatives that support hiring, engagement, retention and development of all members of your property team - Collaborate with your General Manager and Talent Acquisition partners to support consistent hiring practices while getting scrappy with finding top talent through local connections or boots-on-the-ground recruiting tactics. - Learn it all - Front of House, Back of House and administrative/budgetary functions - through observing your leaders and team and using your resources wisely. Then, own each department on a rotating basis and use what you've learned to experiment, implement and execute on initiatives to drive improvement. - Learn and utilize our processes - the ones that exist today and the ones that will exist in the future - to push your property to consistently exceed service and operational standards that other brands can't compete with. - Provide hands-on assistance where and when needed across the entire property team, offering support through strategic thinking, creativity or simply a fresh set of eyes - Build cross-functional relationships like your development depends on it (pro tip: it does), then partner with your General and/or Area Leader to understand the levers that dictate overall financial success and how to move them - Additional duties and responsibilities, as assigned. At Placemakr, this isn't phrase isn't a catch-all, it's the way we work What It Takes - A bachelor's degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree - 2+ years' experience in a leadership role within retail, food & beverage, hospitality or similarly fast-paced, service-focused environment - Willing (and excited!) to relocate to any existing or upcoming property across Placemakr's portfolio within 30-day notice period (relocation assistance provided) (REQUIRED) - Scheduling flexibility that matches our operating model (i.e., you are willing, able and understand the importance of working evenings, overnight and weekend shifts on an ongoing and consistent basis) - Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally. You can rally a team, influence our stakeholders and collaborate like a professional, no matter who is in the room - A solutions-oriented and exceptionally curious leader who can remain resilient and manage competing priorities, time and resources proactively in a fast-paced, ever-changing environment - A demonstrated understanding of operational and financial principles - you know how to connect the dots between great service and strong numbers - A hands-on leader and world-class motivator who excels in change management - you don't just talk about what's happening, you explain the why and inspire others in the middle of the storm - Experience with executing on team member relationship issues and hiring, training, retention, engagement, succession planning, performance management and/or growth and development initiatives - You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. - Assistant Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Assistant Managers and an exceptional guest experience.

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now) • Manage orientation and on-boarding processes for new team members • Manage the off-boarding process for departing team members • Support in administering all company benefit plans • Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs • Be the primary backup for payroll processing • Maintain monthly scorecard program for our property team members and their leaders • Assist in the communication, interpretation, and upkeep of the team member handbook • Assist with employee relations investigative matters as needed • Support audits, reporting, and documentation related to employment compliance • Support or facilitate training programs related to employee relations, compliance, harassment prevention, and manager best practices • Manage the People Experience Team inbox

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now) including entering new hires, job changes, termination data, and uploading supporting documents • Manage orientation and on-boarding processes for new team members • Manage the off-boarding process for departing team members • Support in administering all company benefit plans • Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs • Be the primary backup for payroll processing • Maintain monthly scorecard program for property team members and leaders • Assist in communication, interpretation, and upkeep of the team member handbook • Assist with employee relations investigative matters • Support audits, reporting, and documentation related to employment compliance • Support or facilitate training programs related to employee relations and compliance • Manage the People Experience Team inbox providing primary support for day-to-day questions from team members • Additional duties and responsibilities as assigned

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now) • Manage orientation and onboarding processes for new team members • Coordinate cross-functional teams for exceptional first-day experiences • Manage off-boarding processes, including documentation and exit surveys • Support administering company benefit plans and leaves of absence • Handle payroll processing and maintain employee records • Maintain monthly scorecard program for property team members • Contribute to team member handbook and policy development • Assist with employee relations and compliance audits

Support property leadership by providing exceptional on-site experiences, collaborating with team members, and maintaining operational standards to ensure a safe and efficient environment for guests and residents.

• Provide invoice coding support for any assigned property as needed to ensure timely and accurate processing • Monitor your personal inbox, promptly responding to vendor inquiries, resolving discrepancies, and reconciling vendor account statements • Support weekly payment operations by keying wires for designated properties • Download and process new invoices for assigned vendors from online vendor portals and submit online payments as directed by the AP supervisor • Assist with annual 1099 preparation by verifying vendor tax information and payment data • Additional duties and responsibilities, as assigned

• Ensure timely and accurate vendor payments • Support daily operations within the AP team • Maintain organized financial records • Collaborate closely with Senior and Lead AP team members

• Ensure timely and accurate vendor payments • Manage utility payments and financial records • Collaborate with Senior and Lead AP team members for daily operations

• Partner closely with hiring managers, PX (People Experience), and business leaders to develop and execute smart, scalable recruiting strategies. • Manage entry to management level requisitions across various departments such as Property Operations, Marketing, Tech, Sales, and Customer Service. • Build and nurture a diverse pipeline of both active and passive candidates through thoughtful networking and creative sourcing. • Use platforms like LinkedIn, Indeed, and community partnerships to uncover top talent in innovative ways. • Deliver a best-in-class candidate experience from initial conversation to offer acceptance. • Provide continuous communication on pipeline activity with hiring managers to ensure recruitment plans are working and effective. • Collaborate on tools and initiatives that elevate our recruiting efforts—from employer branding to interview best practices. • Bring insights from the broader hiring market to inform strategy and influence decision-making. • Embody Placemakr’s commitment to diversity, equity, and inclusion. • Jump in and help wherever needed—because that’s just how we work.

• Lead and execute Placemakr’s growth strategy with a team by sourcing and securing large-scale partnership opportunities with real estate developers, institutional owners, hospitality investors, and hospitality-focused real estate platforms. • Leverage an established network of hotel developers and investors to originate new platform partnerships and strategic growth opportunities. • Leverage Placemakr’s established network of multifamily developers and investors to originate new platform partnerships and strategic growth opportunities. • Oversee the full lifecycle of strategic partnerships—from initial relationship development and opportunity sourcing through structuring, negotiation, and closing. • Build and lead high-performing sales and business development efforts to consistently generate a strong pipeline of qualified opportunities. • Develop and execute strategic market expansion plans that position Placemakr as the preferred operating partner for hospitality-driven residential and mixed-use assets. • Represent Placemakr at major industry conferences, hospitality forums, and real estate events to strengthen brand awareness and generate new business opportunities. • Collaborate with internal strategy, finance, and development teams to evaluate opportunities and structure complex partnership agreements. • Lead executive-level presentations to developers, ownership groups, and institutional investors, clearly articulating Placemakr’s platform value and financial model. • Support negotiation of management agreements, joint ventures, and partnership structures in coordination with Placemakr’s executive leadership and legal team. • Provide market insights and strategic recommendations to the CEO regarding expansion priorities and partnership opportunities. • Drive consistent deal flow and oversee the successful execution of opportunities from initial sourcing through closing. • Additional responsibilities as required to support the company’s growth objectives.