• Configure and maintain system settings in Payscale • Manage performance and goal planning cycles • Partner with Benefits and HR teams to configure enrollment workflows • Perform structured audits before, during, and after major HR cycles • Support mass updates and imports • Monitor HRIS workflows for failures or delays • Regularly review employee and organizational data • Investigate data inconsistencies by tracing transactions across systems • Document audit findings, corrections made, and control processes • Act as the primary escalation contact for complex or unresolved HR system issues • Diagnose and resolve complex system issues • Configure, administer and support UKG Dimensions (WFM) • Review inbound and outbound files • Evaluate end-to-end HR processes within the system • Develop, update, and maintain clear documentation for HR system processes • Create and maintain standardized templates for data loads, audits, reporting, and process execution • Participate in testing, validation, and rollout of system updates or enhancements

• Send daily customized outbound brand outreach emails using templates and Affinity CRM • Execute systematic follow-ups every 2–3 business days for non-responders • Track and maintain brand and deal pipelines in Affinity (status, stages, communications) • Respond to inbound RFPs and brand inquiries in a timely manner • Build targeted brand outreach lists by vertical and category • Support contract workflows: redlining against the pod's guide, version tracking, and storage; coordinate with Greenroom (third-party legal) for final contract review • Manage and track brand campaign deliverables (content, demos, links) and confirm client and brand satisfaction post-deal • Assist with invoicing and deal documentation • Update CRM tools (Affinity, CreatorIQ, Airtable) with deal status and pipeline data • Manage scheduling for creator calls, brand meetings, and internal pod syncs • Inbox management: filtering, templated replies, and follow-ups as needed • Book and coordinate team and client travel and gifting • Support content calendar maintenance and upload scheduling • Attend daily pod stand-ups and take detailed meeting notes • Produce daily and weekly pod status reports • Provide ad hoc operational support as needed by pod leadership • Pull social media and content performance analytics as requested • Maintain creator profiles, internal rosters, and deal tracking sheets

• Collaborate with cross-functional partners to deliver benefits operations initiatives • Design, build, and maintain benefits processes and workflows • Optimize operational processes to drive efficiency and accuracy • Lead by example in applying operational and customer-focused standards • Support operational execution and issue resolution

Role Description - Leads execution of HR technology initiatives, aligning system enhancements and projects to enterprise priorities and operational needs. - Responsible for the design and delivery of HR technology solutions, ensuring alignment with business requirements, operational efficiency, and best practices. - Executes within established HR technology governance frameworks, supporting intake, prioritization, and release processes to ensure system stability and scalability. - Oversees HR system operations, ensuring performance, reliability, and issue resolution meet defined service levels and user expectations. - Leads and develops HR technology team members, including functional analysts and product-focused roles. - Partners cross-functionally with HR Centers of Excellence, IT, Finance, and academic units to design and deliver integrated solutions. - Manages HR technology initiatives and projects, including system enhancements, automation efforts, and reporting solutions. - Supports vendor solution delivery and optimization. - Ensures adherence to internal controls and compliance practices. - Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Qualifications - Education: Bachelor’s degree in relevant field required. - Experience: Minimum 5 years of relevant experience required. - Knowledge, Skills and Abilities: - Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans. - Financial Management: Ensures fiscal responsibility, and optimization of financial performance. - Resource Management: Ability to allocate resources and drive innovation and growth. - Adaptability: Proven ability to adjust to changes and leads/inspires transformational change. - Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery. - Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities. - Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication. Company Description The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.