• Serve as a trusted advisor to Workday customers and prospects • Lead technology solutioning for high-stakes opportunities • Act as a strategic advisor to C-Suite stakeholders • Develop solution maps that define data flow and architectural "actuals" • Collaborate with core/specialized AEs and Value Management to ensure a unified customer experience • Educate customers on the state of AI and its applications

Role Description The Helpdesk Support Specialist is pivotal in providing first-level technical support, ensuring high customer satisfaction by promptly resolving issues and troubleshooting systems using the Service Cloud (Salesforce). This role is essential in addressing primary technical concerns, with opportunities to escalate more complex issues. Key duties include: - Provide Level 1 support via the Service Cloud ticketing system and phone (Salesforce preferred), resolving basic technical issues efficiently. - Escalate unresolved issues to Level 2 support, ensuring a smooth transition and resolution process. - Document all customer interactions and technical issues meticulously in the Service Cloud system. - Assist in the creation and updating of knowledgebase articles and troubleshooting documents to improve support resources. - Communicate effectively with internal teams to maintain seamless support delivery and customer satisfaction. - Monitor key metrics and KPIs to track performance, identifying areas for improvement and implementing relevant strategies. - Engage in internal training programs to enhance skills and contribute to team development. Qualifications - Associate degree in a technology-related field or equivalent experience. - Experience with Service Cloud (Salesforce preferred) or similar ticketing systems. - Experience documenting processes and procedures. - Basic understanding of Windows Operating Systems, general networking, and basic troubleshooting techniques. - Ability to quickly learn new technologies and adapt to a fast-paced environment. - Prior experience in customer service or technical support is preferred. Requirements - Strong communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. - Adaptability and a proactive problem-solving attitude enable quick learning of new technologies. - Team collaboration is crucial, as the role involves working alongside colleagues in joint projects. - Customer-focused mindset, leveraging customer service experience to build relationships. - Takes responsibility and drives projects forward with a strong sense of accountability. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Role Description This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content. What You’ll Do: - Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner - Write up support tickets through Zoho Desk - Follow up on any unresolved tickets - Create Knowledge Base Articles to further build our Knowledge Base library Travel Requirement: less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. Qualifications - 1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints. - Self-motivated with the ability to prioritize and manage time effectively - Ability to develop positive relationships with team members and customers - Willingness to work well with others and customers - Willingness to help others with problems - Strong communication, customer service, and problem-solving skills, including the ability to maintain composure under stress - Good understanding of Windows and networking - Must have strong internet connectivity - Automotive industry experience preferred Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset) - Ability to view and interpret information on a computer screen for extended periods - Ability to communicate effectively via phone, video, and written communication - Ability to participate in virtual meetings with or without reasonable accommodation Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace - Reliable high-speed internet connection sufficient for video conferencing and job-related systems - Ability to maintain productivity in a remote environment - Must reside in a state where the company is authorized to employ workers - Must be able to work core hours aligned to [time zone or schedule expectations] Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Role Description U-Haul is looking for an organized, friendly, and motivated part-time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through phone calls, chats, and emails. - Acknowledging and resolving customer complaints. - Processing, rebooking, and modifying orders. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues and supervisors as necessary. - Providing feedback on the efficiency of the customer service process. - Ensuring customer satisfaction and providing professional customer support. Qualifications - High school diploma or GED. - Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy, and compassion. - Intermediate keyboarding and computer skills. - Ability to navigate and use multiple computer programs at once. - Active and attentive listening. - Experience working with customer support. Requirements - Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs). - Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days). - Shifts available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time). - Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 6/8. - Working holidays is required in order to provide support for our customers year-round. Benefits - Compensation: U-Haul offers part-time Moving Help Specialists an hourly base pay of $15.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. - Exclusive U-Haul Benefits Designed for Your Success: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Work From Home Requirements - All work duties, including initial education, must be performed from your home address in a private, quiet workspace. - Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. - A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties. Technical Requirements - Operating System: Windows 11. - RAM: 16GB minimum (32GB recommended). - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended). - Storage: SSD with at least 5GB free space. - Webcam (external or built-in). - USB headset (wired). - Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended). Physical Demands The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Additional Information Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.