CHARTPRO INC

Role Description The Vice President (VP), Operations & Growth provides executive leadership for ChartPro’s Release of Information (ROI) services, owning enterprise-wide performance across onsite and remote service models. This role is accountable for: - Operational excellence - Regulatory compliance - Client experience - Scalable growth ensuring accurate, timely, and HIPAA-compliant fulfillment of medical record requests - Improving margins and enabling expansion The VP partners closely with: - Compliance & Privacy - Technology - Client Success - Sales - Finance to strengthen standardized ROI processes, expand customer relationships, and build high-performing, accountable teams. Position can be fully remote. Significant travel is anticipated. Qualifications - Bachelor's degree required, MBA preferred - Minimum of 5 years of experience as a senior level Operations leader in healthcare services, HIM/ROI, revenue cycle or regulated service environments - Deep working knowledge of HIPAA Privacy Rules and PHI handling requirements - Demonstrated success in scaling operations, improving margins and enabling growth - Proven capability leading distributed teams across on-site and remote models - Previous experience with Business Development to partner with Sales, Marketing and Client Success to support new business