• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

Role Description The Solutions Architect (SA) is a subject matter expert (SME) and technology thought leader who contributes their deep knowledge of process and technology to the core team for Rollouts & Named Accounts engagement. The SA provides direction and advice through the project life cycle from sales concept to design development, construction drawings to implementation support. As the technical thought leader on a project team, the SA is instrumental in the determination and execution of client and system requirements and will collaborate with SMEs and project teams as required. The SA is also responsible for mentoring other members of the design engineering staff. Reporting Director – Rollouts & Named Accounts, the SA’s project assignments are determined by Engineering Leadership based on enterprise-wide demands. What You’ll Do - Contributes to complex engagements and works directly with clients and project teams to develop basis of design, budgets, timelines, and manage expectations. - Conceptualize system designs and determine system requirements. - Provide technical expertise and coordination information to support the base building tasks performed by others, and planning of audio, video, and control solutions. - Monitor development of projects the Bills of Materials (BOM) and supporting documentation. - Develop detailed design documentation strategy based on established engineering standard practices. Track engineering team tasks to completion. - Generate functional system descriptions, workflow narratives, and accompanying sketches. - Research, identify, and recommend technology options for clients and projects. - Contribute technical expertise for the creation and later reconciliation of the complete construction drawing package, support documentation for installation and coordination with architect and other trades. - Monitor project testing, commissioning, and configuration activities during project deployment. - Support projects and teams in build phase. - Provide regular project engineering milestone status updates to Technical Operations resource planning. - Maintain expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars, and educational forums. Complexity This role is a mix between non-billable in a pre-sales capacity and billable in a post-sales capacity. There are times when the SA will work on presales estimation and design efforts. Decision Making Authority As the technical thought leader on a project, the SA is responsible for vetting products and making detailed equipment recommendations. The SA has the authority to recommend changes in scope as well as programming and commissioning activities to enhance project success. The SA is also responsible for reviewing drawing packages produced by project teams. Physical Demands The physical demands described here are representative of those that may be met by an employee. Work will normally be performed within normal office conditions and/or home office depending on location of SA. On occasions the employee may be exposed to construction site conditions. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Travel Occasional travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle for travel to job sites within a 2-hour driving distance each way and will be reimbursed for mileage at the current corporate rate. Estimated travel for this position is approximately 20% but may vary greatly depending on project needs. What You’ll Bring Education/Certifications - High school diploma or GED required - Proficient in AutoCAD and MS Office 365 Required Skills/Qualifications - 15+ years’ experience in Digital Signage/Experiential and Workplace Conference Solutions - Deep experience in designing and architecting enterprise digital signage, experiential technology, and workplace collaboration solutions across corporate, higher education, retail, sports/entertainment, healthcare, or other complex environments - Proven background leading solution strategy for large-scale AV/IT programs, including conference rooms, boardrooms, training spaces, briefing centers, lobbies, experience centers, digital signage networks, video walls, and immersive environments. - Advanced knowledge of workplace conference solutions, including UC platforms, room standards, audio DSP, microphones, cameras, control systems, AV-over-IP, BYOD/BYOM, room scheduling, monitoring, and enterprise device management. - Strong pre-sales experience supporting account teams, responding to RFPs/RFQs, developing solution strategies, and presenting technical recommendations to clients. - Comfortable serving as a technical advisor and escalation point during pursuit, design, and transition-to-delivery phases. - Experience architecting digital signage and digital experience ecosystems, including CMS platforms, media players, commercial displays, dvLED, video walls, content workflows, network requirements, and monitoring strategies. - Understanding of immersive and experiential technology environments, including interactive displays, projection systems, media servers, show control, spatial audio, sensors, content synchronization, and architectural integration. - CTS Certification preferred - Understanding of TCP/IP routing, ACL’s, QoS, VLAN’s and Wireless Access Points; network certifications preferred - Proven ability to lead high profile client interactions, affecting high level financial & technical decisions as well as the ability to translate client business goals, operational needs, and user experience requirements into scalable technical solutions. - Ability to manage multiple projects simultaneously and manage the expectations of each project team; with the ability to delegate conceptual information to those project teams for execution. - Proven track record of successfully completing complex workplace conference engineering projects. - A clear understanding of project phases; Program, Conceptualization, Schematic Design, Design Development, Construction Documentation, Construction and Commissioning. - A thorough, demonstrable understanding of the construction process, installation, and integration as well as architectural and construction drawings and specifications. - Detailed oriented, independent, self-starter - Exceptional time management skills with a track record for meeting deadlines - Excellent communication skills - Ability to analyze complex issues and communicate concise succinct messages - High level of problem solving and technical troubleshooting skills What We Offer - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

• Lead sophisticated, multi-practice discovery sessions centered on achieving business outcomes rather than focusing solely on products • Assume full ownership of solution architecture and technical strategy for medium to large-scale opportunities • Proactively identify cross-practice opportunities spanning networking, data center, cloud, security, and platform engineering • Ensure alignment across practices by driving cohesive architectural solutions and well-defined execution pathways • Partner with Account Executives to influence deal strategy, qualification, and positioning • Collaborate with Practice Directors and Principal Architects to validate solution designs, bills of materials (BOMs), and statements of work (SOWs) • Serve as a key technical escalation point during advanced stages of the sales cycle • Mentor CSAs and engineers in best practices for solution design, discovery methods, and consultative selling • Contribute to the development of reusable solution patterns, reference architectures, and enablement resources • Represent Myriad360 in senior-level client discussions, workshops, and technical briefings • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned

• Build and lead a high‑performing, customer‑centric Solution Engineering organization supporting Commercial, Product, and Operations. • Define the long‑term vision for technical pre‑sales, solution design, and field‑readiness capabilities. • Establish scalable processes for surveys, PDIs, technical assessments, SOW development, and solution validation. • Partner with Commercial leadership to align technical resources with regional priorities and revenue targets. • Drive revenue growth across maintenance services, spares, upgrades, and major projects through timely, accurate, and compelling technical engagement. • Implement a presales technician model to accelerate surveys, improve SOW quality, and increase win rates. • Lead a distributed team of Solution Engineers and Onsite Maintenance Technicians across North America. • Oversee creation and accuracy of Statements of Work; ensure surveys and site visits are completed efficiently and consistently. • Support escalations, complex integrations, and high‑visibility deployments. • Collaborate with Operations and Support to ensure smooth handoffs from pre‑sales to deployment to long‑term service.