Role Description The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle. In this role, you will play a vital role in: - Strengthening member retention through proactive outreach, relationship management, and renewal engagement - Supporting a high-quality member experience across membership services, communications, and engagement touchpoints - Managing membership operations related to renewals, invoicing, event registration support, and member records Key Responsibilities - Member Retention and Renewal - Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members - Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention - Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making - Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies - Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations - Member Experience and Engagement - Serve as a primary point of contact for member questions, concerns, and support needs - Monitor shared inboxes and ensure timely, clear, and helpful responses - Identify gaps in member understanding or engagement and recommend improvements - Support engagement initiatives including AMS Connect, Resource Library, and other member benefits - Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach - Membership Operations Support - Process membership applications, renewals, and account updates with accuracy and timeliness - Manage invoicing, payments, and follow-up on outstanding balances - Maintain accurate member records and documentation within the database - Assist with data tracking and reporting related to retention and engagement - Support continuous improvement of workflows by identifying inefficiencies - Events and Cross-Functional Support - Support membership-related aspects of event registration, including member inquiries, registration support, and reporting - Collaborate with Events and Marketing teams to ensure alignment in member communications and experience - Participate in the execution of the Annual Conference and other events with a focus on member experience - Other Responsibilities - Support special projects as assigned - Contribute to a collaborative, responsive, and member-focused team environment Qualifications - Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role - Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment - Strong written, verbal, and interpersonal communication skills - Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through - Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement - Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting - Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems - Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention - Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred - Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner Benefits - AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. Company Description The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than 20,000 individual members. AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a vibrant, equitable, and evidence-informed approach for children and adults across diverse learning environments.

• Take ownership of the e-commerce strategy across the EMEA region, aligned to our regional business goals. • Support the deployment of e-commerce platforms, and orchestrate the e-commerce channel activation across multiple markets once the infrastructure is deployed. • Maintain a performance marketing mindset, staying connected to ongoing digital campaigns, and using analytics expertise to measure success across various metrics (e.g. CPA, CLTV, conversion rates). • Apply strong commercial acumen to drive the e-commerce channel revenue, focusing on understanding key drivers of demand, such as promotions, conversion rate optimization, and customer lifecycle initiatives. • Identify and implement opportunities to improve operational efficiency and reduce cost-to-serve. • Actively manage and optimize the e-commerce platforms across EMEA, ensuring optimal performance and a seamless customer experience. • Work closely with EMEA campaign and channels marketing teams, country marketing teams, EMEA & Global digital teams, and EMEA/Global IT organization for alignment with broader marketing and business objectives. • Manage relationships with third parties such as Amazon or other e-commerce and fulfillment providers to optimize customer experience, product availability, and order fulfillment.

Role Description Ascend Wellness Holdings ("AWH") is seeking a growth-minded and results-driven Vice President, eCommerce to shape the future of Ascend's digital commerce experience. This leader will define and execute the strategy behind a best-in-class omnichannel platform that unites our retail stores, brand portfolio, and digital ecosystem, delivering seamless experiences that drive meaningful, measurable growth. The VP, eCommerce will play a pivotal role in scaling our platform, deepening customer connection, and elevating how we engage across every touchpoint. This leader will also oversee the evolution of Ascend's Loyalty program, driving customer retention, personalization, and advocacy through a seamless connection between digital and in-store experiences. This is a highly engaged leadership role, actively involved in day-to-day operations while setting long-term vision, guiding execution, and collaborating closely with executive leadership to influence enterprise strategy and priorities. The ideal candidate brings proven expertise in eCommerce digital merchandising and loyalty strategy within established, performance-driven organizations and thrives at the intersection of strategy, technology, and customer experience. Accountable for KPIs tied to conversion, transaction value, repeat purchase, and customer lifetime value, this leader ensures every decision keeps the customer at the center while driving Ascend's next stage of digital growth. Key Responsibilities - Own the eCommerce and Loyalty strategy and execution, connecting acquisition, engagement, and retention to create a seamless, customer-focused experience across digital and retail channels. - Lead and continually enhance the omnichannel customer journey, overseeing platform operations, UX/UI, digital merchandising, CRM, and rewards activation to drive customer satisfaction, loyalty, and lifetime value. - Use customer insights and behavioral data to shape segmentation, personalization, and lifecycle strategies that strengthen connection, advocacy, and repeat business. - Collaborate with Marketing, Retail, and Design to ensure every digital and in-store touchpoint reflects a consistent, rewarding customer experience. - Define and manage KPIs: conversion, average order value (AOV), repeat purchase, loyalty engagement, and customer acquisition cost (CAC), linking every initiative to measurable customer and business outcomes. - Stay actively involved in daily execution, partnering with cross-functional teams to ensure product assortment, pricing, and promotions align with customer expectations and brand standards across POS, mobile apps, and digital platforms. - Partner with the Directors of Loyalty and eCommerce Digital Merchandising to align product presentation, rewards, and communications into a cohesive experience that deepens customer engagement and builds long-term loyalty. - Oversee paid and organic traffic strategies (SEO/SEM, listings, and menu visibility), ensuring customers can easily discover and engage with Ascend's offerings online. - Manage key vendor partnerships (Dutchie, Surfside, and others), ensuring all platforms and tools integrate seamlessly to enhance the customer experience and data visibility. - Drive continuous innovation of the D2C platform, scaling digital capabilities that elevate ease, access, and personalization. - Own eCommerce and Loyalty P&L performance, budgets, and forecasting, ensuring investments and initiatives deliver strong ROI and align with enterprise financial goals. - Report on customer and business performance metrics to executive leadership, translating insights into actionable strategies that advance loyalty and growth. Supervisory Responsibilities - Lead, mentor, and inspire a high-performing team spanning eCommerce, Loyalty, and digital merchandising, operations, and analytics. - Serve as an active, visible leader, collaborating with the team in daily operations, guiding decision-making, and modeling accountability, collaboration, and excellence. - Establish clear performance objectives, provide ongoing coaching and feedback, and support professional development to strengthen team capabilities. - Foster a culture of accountability, collaboration, and innovation that drives measurable business impact, customer satisfaction, and loyalty engagement. Qualifications - Bachelor's Degree in Marketing, Business, or a related field; MBA preferred. - 10+ years of specialized leadership experience overseeing eCommerce, digital merchandising, and loyalty functions end-to-end within established, performance-driven retail or consumer organizations. - Proven ability to build and empower high-performing eCommerce and Loyalty teams through mentorship, inclusion, and accountability. - Demonstrated success scaling digital revenue channels, improving customer retention, and implementing omnichannel strategies that drive engagement and lifetime value. - Deep understanding of digital merchandising, UX optimization, SEO/SEM, CRM, and loyalty integration. - Strong customer-centric orientation with the ability to translate insights into strategies that enhance satisfaction, loyalty, and advocacy. - Analytical mindset with proficiency in eCommerce and data visualization tools (Google Analytics, Shopify or similar platforms, Tableau, etc.). - Exceptional executive communication skills with the ability to present performance insights and strategic recommendations to senior leadership in clear, actionable terms. - Proven success managing eCommerce P&L performance and optimizing ROI across digital and loyalty channels. - Deep understanding of omnichannel strategy and the connection between digital engagement, in-store experience, and customer lifecycle value. - Experience leading digital transformation or platform migration projects (e.g., Shopify, Adobe Commerce, Salesforce Commerce Cloud). - Highly organized, adaptable, and able to manage multiple priorities in a rapidly evolving environment. - Strong collaboration and influence skills across AWH teams and vendors. - Experience managing budgets, forecasting, and vendor partnerships. - Operates with discretion, sound judgment, and confidentiality when handling sensitive business information and executive communications. - Ability to travel occasionally to AWH sites for collaboration and strategic alignment, with reasonable accommodations provided. Work Environment This position primarily performs duties in a remote office setting when not onsite in a dispensary or manufacturing facility environment. Physical Requirements While performing the duties of this job, this position is regularly required to sit and regularly use hand(s) to handle, grasp, feel, and or touch. This position is occasionally required to stand, walk and reach with hands and arms. This position requires you to speak and listen regularly. Company Overview Ascend Wellness Holdings ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand. EEO Statement Ascend Wellness Holdings, INC., ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

• Manage apps end-to-end: install, configure, test, document, and audit quarterly • Build and schedule recurring reports for marketing, finance, CS, and ops • Own staff permissions, troubleshoot app conflicts, and liaise with vendors • Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection • Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields • Document every workflow, test before going live, deactivate what's obsolete • Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools • Work with REST APIs - handling requests, headers, auth, and JSON parsing • Use AI to generate and iterate on code - then read it, verify it, and own what ships • Keep a clean script inventory: owners, triggers, and dependencies documented • Provision and revoke access across all platforms - clean, logged, and on time • Maintain a central access matrix and run quarterly reviews • Enforce least-privilege, 2FA, and secure credential sharing via NordPass • Configure subscription products, billing cadences, and customer-facing flows • Build retention logic: cancellation surveys, winback offers, save-the-sale sequences • Test every customer journey end-to-end before launch • Set up new hires across every platform and revoke everything fast when someone leaves • Maintain role-based access templates so onboarding is never improvised • Own the subscription register: every tool, cost, renewal date, and owner in one place • Flag unused seats, price increases, and overlapping tools before Finance asks • Negotiate with vendors, cancel trials, and cut what isn't earning its cost