Foxelli Group

• Assist in planning and executing AI-enhanced email marketing campaigns across multiple e-commerce brands using Klaviyo. • Support the setup of automated workflows, segmentation, and A/B testing to drive engagement and conversions. • Collaborate with the senior team to implement AI tools for copy generation, audience targeting, and performance optimization. • Manage and maintain email lists and segmentation to ensure precise targeting and healthy list performance. • Support reporting and analysis of key campaign metrics to identify areas for improvement. • Help maintain the email marketing calendar, ensuring timely execution aligned with brand goals and promotional schedules. • Coordinate with design and content teams to ensure cohesive and engaging campaign output. • Design and build email templates and campaign layouts aligned with brand guidelines.

• Manage apps end-to-end: install, configure, test, document, and audit quarterly • Build and schedule recurring reports for marketing, finance, CS, and ops • Own staff permissions, troubleshoot app conflicts, and liaise with vendors • Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection • Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields • Document every workflow, test before going live, deactivate what's obsolete • Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools • Work with REST APIs - handling requests, headers, auth, and JSON parsing • Use AI to generate and iterate on code - then read it, verify it, and own what ships • Keep a clean script inventory: owners, triggers, and dependencies documented • Provision and revoke access across all platforms - clean, logged, and on time • Maintain a central access matrix and run quarterly reviews • Enforce least-privilege, 2FA, and secure credential sharing via NordPass • Configure subscription products, billing cadences, and customer-facing flows • Build retention logic: cancellation surveys, winback offers, save-the-sale sequences • Test every customer journey end-to-end before launch • Set up new hires across every platform and revoke everything fast when someone leaves • Maintain role-based access templates so onboarding is never improvised • Own the subscription register: every tool, cost, renewal date, and owner in one place • Flag unused seats, price increases, and overlapping tools before Finance asks • Negotiate with vendors, cancel trials, and cut what isn't earning its cost

• Follow knitting and crochet patterns written in English • Complete multiple projects each week • Check that instructions are clear, accurate, and easy to follow • Identify errors, inconsistencies, or confusing steps • Suggest simple fixes to improve patterns • Share clear, structured feedback with our team

• Deliver friendly and solution-oriented support via phone, chat, and email • Conduct structured phone interviews with potential customers to assess needs and recommend products • Drive upsells by identifying value-aligned opportunities – no pushy tactics here • Resolve customer issues with calmness, care, and follow-through • Record feedback and flag trends to help the team improve our services • Maintain a professional tone that reflects our brand values across all communication channels • Collaborate cross-functionally to ensure a smooth customer journey from start to finish

• Monitor and maintain inventory levels across multiple sales channels • Keep stock aligned with demand and fulfillment needs • Use AI tools to support forecasting, reporting, and data analysis • Identify areas where AI improves speed, accuracy, or decision-making • Work beyond basic tools like ChatGPT, exploring ways to integrate AI into daily operations • Forecast demand based on sales trends and upcoming promotions • Generate and manage purchase orders to keep inventory flowing • Track inbound shipments and ensure deliveries arrive on time • Stay in constant communication with suppliers and fulfillment partners • Analyze product costs, inventory turnover, and purchasing trends • Negotiate pricing and terms with suppliers to improve margins • Turn inventory and purchasing data into clear insights • Spot inefficiencies and fix them before they become problems • Coordinate sourcing, sampling, and quality checks with internal teams • Support influencer and creator shipments through strong coordination • Prepare inventory and procurement reports that support decisions • Keep data structured, clean, and easy to use

• Generate scenes using the latest AI video tools • Edit footage into finished episodes in vertical 9:16 format • Maintain character consistency across episodes using approved reference assets • Sync music and sound effects to match the tone and pacing of each scene • Add captions and text overlays timed to dialogue and action • Export and optimize content for TikTok, Instagram Reels, and YouTube Shorts

• Lead and mentor the customer support team. • Set clear standards for quality, speed, and customer care. • Train the team to solve problems while recognizing opportunities to recommend products. • Build a culture where helping customers and driving sales go hand in hand. • Own key metrics like response time, satisfaction score, and sales conversion. • Track performance and push the team toward clear goals. • Turn data from customer conversations into improvements across the department. • Keep communication consistent across email, calls, chat, and social media. • Protect and strengthen our brand voice in every reply. • Ensure every interaction feels smooth, helpful, and human. • Turn questions, complaints, and patterns into structured insights for marketing. • Share clear reports with marketing and product teams to improve campaigns and messaging. • Help us understand what customers want, what confuses them, and what helps them buy. • Work with external AI companies to automate responses with AI. • Use automation, AI assistants, and smart workflows to reduce manual work. • Identify areas where AI improves response quality, data analysis, or reporting. • Treat support conversations as an opportunity to guide customers toward the right products. • Help the team recommend products when relevant. • Work with marketing to align messaging between support and campaigns.

• Film knitting and/or crochet tutorials based on topics we provide • Create hands-only, process-focused videos (no face or talking required) • Capture clear, detailed shots of stitches, patterns, and techniques • Make sure videos are well-lit, stable, and easy to follow • Keep framing clean and focused on the work • Deliver raw or lightly edited footage ready for post-production • Organize and name files so content can be reused across formats (shorts + long-form) • Follow briefs and filming guidelines provided by our team • Work with our editors and team to improve content over time • Occasionally film videos prepared for voiceover narration

• Create easy-to-follow quilting patterns • Design simple quilt projects • Write detailed step-by-step instructions for Beginner, Intermediate, and Advanced versions • Include materials list, finished size, cutting guide, diagrams, assembly instructions, and tips • Collaborate with the internal team for feedback and final polishing • Meet deadlines and deliver clean, well-formatted work

• Generate scenes using the latest AI video tools • Edit footage into finished episodes in vertical 9:16 format • Maintain character consistency across episodes using approved reference assets • Sync music and sound effects to match the tone and pacing of each scene • Add captions and text overlays timed to dialogue and action • Export and optimize content for TikTok, Instagram Reels, and YouTube Shorts