• Serve as the Contractor's primary contract manager, formulating and enforcing work standards, assigning contractor schedules, and resolving work discrepancies to ensure overall contract performance meets VA HEFP SEP program requirements. • Manage all contractor on-boarding activities and coordinate the orientation of new contract staff, ensuring personnel are fully prepared to meet VA access, compliance, and operational requirements from day one. • Act as the principal point of contact for contract-related issues, working directly with the COR, technical representatives, and Contracting Officer to address performance concerns, contract modifications, and compliance matters in a timely and professional manner. • Lead senior management briefings and present program status, performance metrics, risks, and improvement opportunities to VA leadership and executive stakeholders, serving as a recognized expert in program management best practices. • Coordinate the identification, documentation, and communication of program risks and schedule/cost variances to HEFP Program Engineers, and actively manage mitigation strategies to maintain project execution on track. • Continuously oversee contract performance and proactively identify opportunities for program improvement, process optimization, and efficiency gains aligned with VHA healthcare engineering and sustainability objectives.

• Foster relationships with existing channel partners and clients. • Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success. • Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue. • Recruitment of additional users within client offices. • Address client challenges and provide company solutions. • Collaborate with marketing to share customer feedback or insight. • Support conference logistics and other field engagement. • Manage inbound customer requests. • Deliver exceptional client service on a day-to-day basis. • Strive to maintain and increase overall customer satisfaction based on their business needs.

• Delivers successful energy efficiency programs to utility client(s) per contract terms and program budgets • Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time • Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics • Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams • Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues • Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs • Other duties as assigned.

• Provides leadership and operational oversight for the remote RN Triage team • Responsible for quality oversight, employee development, and coordination of patient-centered triage and follow up services • Works collaboratively with the APC Managers and Health Center Managers • Performs other related duties as assigned