Zero Hash logo
Zero Hash

Financial infrastructure for the future

Chief Operating Officer

Chief Operating OfficerChief Operating OfficerFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Illinois + 1 moreAll locations: Illinois | North Carolina

Posted

15 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Chief Operating Officer

Zero Hash

• Lead all day-to-day operational functions of zntb, including custody operations, settlement flows, reconciliation, reserve operations, and account administration. • Design, implement, and maintain operational playbooks, standard operating procedures, and business continuity frameworks aligned with OCC safety and soundness expectations. • Build and manage the bank’s operational infrastructure from pre-opening through steady-state operations, coordinating with engineering, product, finance, and legal teams. • Oversee operational readiness for new products, new asset types, new partner integrations, and changes to the bank’s operational scope. • Establish and monitor SLAs, exception-handling protocols, and operational uptime standards across all bank functions. • Serve as a designated Fiduciary Officer of zntb, supporting the Trust Officer in the administration of all fiduciary and custodial accounts. • Oversee fiduciary recordkeeping, including account setup, asset segregation, ledger accuracy, periodic account reviews, and documentation required under 12 CFR §9.6. • Ensure trust operations comply with OCC fiduciary standards, including annual review requirements, internal fiduciary audit protocols, and applicable state trust law. • Maintain adequate safeguards and controls over fiduciary assets, including collateral requirements for uninsured fiduciary funds in accordance with 12 CFR Part 9. • Implement and enforce policies and procedures governing self-dealing, conflicts of interest, and co-mingling of fiduciary and non-fiduciary assets. • Act as acting Chief Trust Officer when designated by the CEO or Board. • Serve as the primary executive responsible for reporting to the zntb Board of Directors on trustee activities, operational performance, and institutional KPIs. • Prepare and present regular Board and committee reports covering custody operations, fiduciary account activity, reconciliation integrity, vendor performance, operational incidents, and risk metrics. • Support the Board in discharging its fiduciary governance obligations under 12 CFR §9.7, including participation in the bank’s audit and risk committees. • Maintain the governance calendar and ensure timely production of all required Board materials, reports, and approvals. • Maintain audit-ready documentation, operational logs, and evidence repositories in preparation for OCC examinations, fiduciary audits, and supervisory reviews. • Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement workflows. • Support pre-opening examination requirements and preopening deliverables required to achieve final OCC charter approval. • Partner with the Chief Compliance Officer, CRO, and Legal team on operational risk testing, issue remediation, and supervisory responses. • Monitor and operationalize evolving regulatory requirements, including GENIUS Act requirements related to issuance, reserve management, and redemption operations where applicable. • Oversee relationships with banking partners, sub-custodians, reserve custodians, technology vendors, and other critical service providers. • Ensure all intercompany and third-party relationships satisfy OCC third-party risk management expectations, including due diligence, SLA monitoring, and ongoing oversight. • Maintain vendor performance dashboards, due diligence packages, and documentation required for OCC third-party risk review. • Own the bank’s operational continuity, incident response, and crisis management programs. • Lead triage and resolution of operational incidents across custody, settlement, reconciliation, and technology functions. • Conduct post-incident reviews and ensure timely remediation of control gaps and operational failures. • Foster a culture of operational excellence, fiduciary accountability, and regulatory integrity across the organization. • Serve as a key member of the zntb executive leadership team, contributing to strategy, culture, and organizational development.

Job Requirements

  • 10+ years of progressive experience in banking operations, trust operations, custody operations, or payments at a federally regulated financial institution.
  • Direct experience at a national bank, federally chartered trust company, or equivalent regulated depository institution operating under OCC supervision.
  • Deep working knowledge of 12 CFR Part 9 (Fiduciary Activities of National Banks), OCC safety and soundness expectations, and fiduciary examination standards.
  • Demonstrated experience managing trust or custodial account administration, including account setup, asset segregation, periodic review, and fiduciary recordkeeping.
  • Proven track record of building or managing high-volume, control-intensive operational environments in a regulated banking context.
  • Experience reporting to or working directly with a bank Board of Directors, including preparation of board materials, operational KPIs, and governance reporting.
  • Strong understanding of bank operational controls, internal audit, and OCC examination processes.
  • Experience managing third-party and vendor relationships in a manner consistent with OCC third-party risk expectations.
  • Demonstrated ability to build, lead, and develop high-performing teams in a regulated banking environment.
  • Exceptional written and verbal communication skills, including experience presenting to boards, regulators, and senior institutional stakeholders.
  • Willingness and ability to travel for regulatory meetings, partner engagements, and bank business as required.

Benefits

  • Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
  • Vision & Dental Insurance (U.S. only)
  • Chance to earn equity
  • Maternity & Paternity leave (after 6 months)
  • WeWork All Access Membership
  • WFH Yearly Stipend
  • L&D Yearly Stipend (after 6 months)

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