Anywhere Real Estate

Title: Field Marketing Specialist - New Haven, CT Location: North Haven United States Job Description: Coldwell Banker Realty has been the #1 residential real estate brokerage in America for 24+ years and we are looking for an enthusiastic and strategic Field Marketing Specialist to support local real estate agents by helping them build their business using Coldwell Banker’s industry-leading programs and technology products. This position plays an important role by helping protect the company’s brand image and showcasing our unique value proposition for agents (our “Core 4”). We value diversity and are seeking a talented pool of candidates with different perspectives and backgrounds. So, if you’ve been searching for a diverse and inclusive environment where you can chase your curiosity, produce excellent work, and tackle new challenges and opportunities daily, look no further! Specific job duties include: - Working with branch managers and leadership to identify and prioritize agents who need strategic marketing and brand support - Consulting with agents on personal marketing strategies, through group and individual sessions, while showcasing our Core 4 (agent production, coaching, culture and helping them build personal wealth) - Helping real estate sales agents create a digital marketing strategy using social media (organic and paid advertising), building an impactful online profile, and promoting their online customer testimonials - Conducting an annual review of agents’ “digital scorecard” to measure their online presence and identify opportunities for improvement - Providing issue resolution and one-on-one assistance to agents as needed - Preparing a monthly calendar of educational and training opportunities and promoting/presenting marketing workshops in-office and online on multiple marketing related topics. - Supporting multiple offices in the region by attending and presenting at group and one-on-one meetings, assisting with awards and recognition initiatives, and representing offices in community outreach and company charitable events - Reaching out to and assisting office staff with newly affiliated real estate agents in getting onboarded and set up for success - Preparing personalized recruiting presentations as requested for VIP agents, and participating in the presentation with the branch manager - Working with the creative team to create and manage local recruiting and ad campaigns - Attending and participating in regional marketing meetings and/or training sessions - Communicating regularly with the Field Marketing Manager and local leadership on key initiatives, challenges, and regional activity - Submitting consistent competitive intelligence samples to the recruiting intelligence portal - Staying on top of quality issues, rules, industry regulations and protocols related to marketing, such as acceptable Fair Housing language; national, state and local Association of REALTORS® requirements; MLS and all Coldwell Banker identity standards Travel requirements include: - Ability to, and an environment conducive for, work from home a day or two a week. - Weekly local travel to multiple assigned offices within a specified region. The ideal candidate will have: - Strong project management skills - Ability to follow direction with solid critical thinking and problem-solving skills - Ability to communicate effectively and professionally with employees and agents - Demonstrate a solid understanding of basic design principles - Experience working effectively within a multi-functional and multi-location environment Candidates for the position must have: - 2-years’ experience in marketing, creative agency, or communications (field marketing preferred) - Prior real estate industry experience preferred - Strong understanding of Microsoft Office (Word, Outlook, PowerPoint, etc.) and ability to learn other online tools - Basic understanding of paid social media campaign development - Strong presentation, writing and public-speaking skills - Ability to effectively prioritize work, consistently meet deadlines and follow-up on open items to ensure a timely and acceptable closure We are proud to offer a comprehensive benefits package to our employees including: - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays , Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups

Title: Title Officer Advisory - Part-Time - US Based Remote Location: United States - Job Identification4430 - Job CategoryTitle and Escrow Services - Locations US Remote Address 1, US Remote City, US Remote State, 00000, US(Remote) - Job ShiftDay - BrandCornerstone Title Company - Market Minimum Salary48.07 - Market Maximum Salary67.31 - EEO StatementEOE including disability/veteran - Please NoteAt Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position - WorkplaceORA_REMOTE Job Description: The Advisory Title Officer serves as a senior subject‑matter expert responsible for examining, evaluating, and resolving complex title issues for residential and commercial real estate transactions in California. This role provides authoritative guidance to internal teams, escrow officers, underwriters, and external clients, ensuring accuracy, compliance, and risk mitigation throughout the title process. Key Responsibilities Title Examination - Review, analyze, and interpret public records, title reports, legal descriptions, maps, liens, encumbrances, and chain of title for accuracy and insurability. Risk Assessment - Identify potential title defects, assess underwriting risk, and recommend appropriate requirements, exceptions, or endorsements. Issue Resolution - Resolve complex curative matters including probate, trust transfers, entity documentation, easements, boundary disputes, and vesting discrepancies. Underwriting Support - Collaborate with title underwriters to obtain approvals for non‑standard coverage, high‑liability transactions, or unique property scenarios. Client Advisory - Provide expert guidance to escrow officers, attorneys, lenders, brokers, and customers regarding title requirements, exceptions, and closing impacts. Quality Control - Ensure accuracy and compliance with California state regulations, company guidelines, and underwriting standards. Documentation & Reporting - Prepare clear, concise title commitments, amendments, and explanatory notes for internal and external stakeholders. Training & Mentorship - Support junior examiners and escrow staff through coaching, technical training, and review of complex files. CornerStone Title Company is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender CornerStone Title is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what''s next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby''s International Realty , we fulfill our purpose to empower everyone''s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World''s Best Employers - Newsweek World''s Most Trustworthy Companies - Ethisphere World''s Most Ethical Companies

Title: Title Officer (Independence Title - Texas-based Remote) Location: USA Remote Job Identification 4428 Job Category Title and Escrow Services Job Description: Independence Title in Austin, Texas (Title Department), a wholly owned subsidiary of Anywhere Integrated Services, is seeking an experienced Title Officer. Anywhere Integrated Services is a full-service title, settlement, underwriting and vendor management services company serving real estate companies, affinity groups, corporations and financial institutions in support of residential and commercial real estate transactions. Title Officer is responsible for: - Researching and interpreting real estate documents, district court proceedings, probate cases and surveys. - Having ability to communicate effectively with escrow staff, underwriting attorneys and co-workers. - Demonstrating attention to detail combined with analytical and problem solving skills consistently - Making insurability decisions and translating title insurance guidelines. Truly Remarkable Service: - We are looking for a friendly, outgoing, well organized person with a strong work ethic and desire to find solutions to help customers have a truly remarkable experience closing their real estate transactions. - Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers. Benefits: On a personal and professional level, here's just part of what you'll enjoy: - Career growth opportunities - Training and Development - Medical/Dental/Vision - Paid Holidays and Vacation - 401(k) Matching Program - Employee Assistance Program Qualifications: - High School Diploma or equivalent - Minimum of 10 years in the title insurance business - Must be able to multi-task, demonstrate exceptional written and verbal communication skills - Proficient on computer, comfortable with technology - Ability to work in a fast paced, team-oriented environment - Have strong problem solving/analytical skills. About Us Independence Title offers the very best in title services, business tools and brainpower, with clear focus on our employees and customers, where we all stand on the same ground together. We take pride in standing apart from our competitors by keeping jobs local, believing that the best way to provide our customers with comprehensive information on property is by standing side-by-side with them on the ground in Texas. Headquartered in Central Texas, with over 70 branch locations to serve you. We can handle transactions on property in any county in Texas and are licensed directly in Atascosa, Bastrop, Bell, Bexar, Blanco, Brazoria, Brazos, Burleson, Burnet, Caldwell, Chambers, Collin, Comal, Dallas, Denton, El Paso, Ellis, Fort Bend, Galveston, Grayson, Guadalupe, Harris, Hays, Hunt, Jefferson, Johnson, Kaufman, Kendall, Lampasas, Lee, Liberty, Llano, McLennan, Medina, Montgomery, Nueces, Parker, Rockwall, San Patricio, Tarrant, Travis, Walker, Waller, Washington, Williamson, and Wise counties. Independence Title is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies

Title: Consultant I Domestic Relocation - US Based Remote Location: US, Remote Job Description: Relocation Consultant I - Remote The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of Top Block service. - Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers - Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. - Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer - Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards - Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue - Ensure data integrity in all Cartus systems. - Maintain compliance with Cartus’ corporate polices, programs, and standards - Other duties as assigned; training, special projects, client presentations, etc. QUALIFICATIONS / SELECTION CRITERIA - College degree or equivalent preferred - Customer service experience in multi task, call center environment - Influential verbal and written communication skills - One plus year relocation, real estate or related field experience About Us Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies Job Info - Job Identification4309 - Job CategoryRelocation Operations - Locations US Remote Address 1, US Remote City, US Remote State, 00000, US(Remote) - Job ShiftDay - BrandCartus - Market Minimum Salary25.64 - Market Maximum Salary30.77 - EEO StatementEOE including disability/veteran - Please NoteAt Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position - WorkplaceORA_REMOTE

Title: Real Estate Coordinator - Remote (Eastern/Central Time Zone) Location: US Remote City United States Job Description: About the Role The Real Estate Coordinator is a frontline role supporting customers at the beginning of their real estate journey. Working in a fast-paced, call center-style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available real estate services and referral options. This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience. Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team. While this position is Remote, the preferred candidate will reside in the Eastern or Central time zones. What You'll Do - Serve as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone calls - Verify customer information and clearly explain next steps, timelines, and available real estate services - Conduct real estate needs assessments to understand customer goals, preferences, and transaction requirements - Promote and place referrals for Cartus and Anywhere Real Estate affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelines - Obtain customer consent for referrals to affiliated companies and ensure all placements comply with policy and documentation requirements - Manage an active and evolving caseload, maintaining timely and proactive follow-up to support customer satisfaction and agent engagement - Accurately document customer interactions, referrals, and updates across multiple systems and CRM tools - Partner with Cartus consultants and internal colleagues to address agent, brokerage, or referral-related questions - Work toward established service, quality, and productivity metrics in a structured, performance-driven environment Qualifications - 2-3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferred - High school diploma required; some college preferred - Real estate knowledge (buying, selling, or mortgage processes) preferred but not required - Strong verbal and written communication skills - Comfort navigating multiple digital platforms; experience with CRM systems, Microsoft Office Suite, or Google Workspace strongly preferred - Demonstrated ability to multi-task, manage competing priorities, and maintain accuracy in a fast-paced environment - Professional, courteous communication style with a strong focus on customer service - Regular and reliable attendance and punctuality - Commitment to diversity, equity, and inclusion

Title: Escrow Processor - US Based Remote Location: US Remote City United States Job Description: Escrow Processor - Remote REALtech Title, LLC REALtech Title, LLC is a full-service title and settlement company located in Mt. Laurel, NJ. We are currently looking for Processors who will be responsible for communicating and collecting data in preparation for a real estate settlement. In addition, the Processor will support the closing team with preparation of the closing disclosure and all documents needed, before and after settlement. This position is 100% remote. The ideal candidate will be based in the Eastern time zone; however, we will consider candidates in other locations. Responsibilities Communicate with all parties involved in settlement throughout the closing process Data entry of all transaction details into proprietary system Collect documentation to clear title conditions Coordinate the scheduling of the Closing and collect all documentation and information to meet the closing Accurately prepare the CD in accordance with the closing instructions; Title Commitment and Invoices provided Print and prepare all documents needed for closing Truly Remarkable Service We are looking for a friendly, outgoing, well organized person with a strong work ethic Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers Establish a professional working rapport with our clients and any new relationships that are established Maintain high quality and productivity standards Meet team metrics Minimum Requirements Minimum of two years' experience with processing real estate transactions or one-year closing experience strongly preferred. Microsoft Suite proficient (Excel, Word, Outlook, Teams) Must demonstrate an ability to handle multiple tasks while managing a full pipeline of files in a fast paced, high volume work environment Excellent verbal and written communication skills Must be detail oriented with a proficiency in alpha-numeric data entry Must be willing to work hours: 8:30 am - 5:00 pm/9:30 am - 6:00 pm, Monday - Friday, mandatory overtime if required and Saturdays if needed. May need to be flexible with shifts as client dictates. We are proud to offer a comprehensive benefits package to our employees including: - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays , Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups About Us REALTech Title’s mission is to be the trusted partner for the Real Estate industry, adding value at every step of the customer’s journey home. REALtech is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. Our team brings a unique blend of knowledge, personal commitment and expertise to every transaction. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender.

Title: Consultant II Domestic Relocation - US Based Remote Location: US Remote Job Description: The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service. MAJOR DUTIES AND RESPONSIBILITIES: - Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. - Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. - Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards. - Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. - Ensure data integrity in all Cartus systems. - Maintain compliance with Cartus' corporate policies, programs, and standards. - Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property. - Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions - Coordinate ordering, review, analysis of agent prepared BMAs and property action plans - Coordinate development of agents property action plan and market updates as required by specific client contracts and programs - Serve as an objective real estate subject matter expert and resource to internal and external customers - Maintain working knowledge of corporate client policy in management of critical marketing information and events KEY DIMENSIONS: Clear and concise written and verbal communication skills. Customer advocacy and superior customer service skills. Strategic thinker- strong judgment and decision making skills. Interpersonal / Influencing skills Detail oriented; ability to multitask Ability to work in a team environment Cultural awareness Innovative and resourceful Computer Literacy Flexibility Manage stress & pressure Ability to plan and organize. QUALIFICATIONS / SELECTION CRITERIA College degree or equivalent preferred Two plus years prior relocation or real estate experience with home sale closings Two years Customer service experience Influential verbal and written communication skills Strong organizational and analytical About Us Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies Job Info Job Identification: 4242 Job Category: Relocation Operations Locations: US(Remote) Job Shift: Day Brand: Cartus Market Minimum Salary: 25.64 Market Maximum Salary: 35.89 EEO Statement: EOE including disability/veteran Please Note: At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position Workplace: REMOTE

Title: Real Estate Coordinator - US Based Remote Location: US Remote Work Type: Remote, Full Time Job ID: 4105 Job Description: Compass International Holdings (formerly Anywhere Real Estate). is the leading and most integrated provider of residential real estate services in the United States. Through our Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty. Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company's commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World's Most Ethical Companies by the Ethisphere Institute for nine straight years. We are seeking qualified candidates for our Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States. Mountain, Central or Pacific Time Zone is preferred. Key Responsibilities: - Maintain a caseload of 375-600 files - Ability to manage multiple clients and diverse program details within a caseload - Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle - Educate new customers on program benefits and program reward eligibility - Manage escalations with professionalism and poise - Identify real estate needs for each customer and tailor the best solution to meet their needs - Act as an advocate to support the customer throughout their real estate transaction - Function as a liaison between the customer and real estate agent to ensure excellent service - Appropriately handle high volume of calls, emails, and texts per day - Ensure proactive follow-up with customers at key touchpoints in their journey - Adhere to specific call flow process according to policy-varies from client to client - Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction - Provide & facilitate cross-selling of mortgage and ancillary services as needed Requisite Skills: - 2-3 years customer service; (retail, financial services, or call center) - High school diploma required; some college preferred - Bilingual English-Spanish speakers preferred - Real estate knowledge preferred (home purchase, sale, or mortgage) - Strong interpersonal, verbal, and written communication skills - Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred. - Strong attention to detail - Planning and organization skills; ability to multi-task in a fast-paced environment - Ability to relate to a customer in a professional and courteous manner - Regular and consistent attendance/punctuality - Embraces diversity and inclusion