Fulton Bank

Role Description This is a full-time career opportunity that can be remote. Must have the ability to travel to our headquarters location in Lancaster, PA. The Flood Risk and Compliance Review Specialist performs independent pre‑closing flood compliance reviews for commercial, residential, and consumer real estate secured loans to ensure adherence to federal regulatory requirements. This role serves as a subject matter expert to internal staff, providing guidance on federal flood insurance regulations and the bank's Flood Disaster Protection Act compliance program. The specialist supports the ongoing administration, monitoring, and enhancement of flood compliance processes, ensuring the bank maintains strong regulatory alignment and effective risk mitigation. - Independently reviews flood insurance documentation for new loans and loan modifications secured by real estate. - Analyzes the collateral using information from the appraisal and external mapping tools to verify the accuracy of flood determinations. - Identifies existing liens and insurable values for collateral requiring flood insurance to accurately calculate the required insurance amount. - Identifies, researches, and resolves compliance issues with flood insurance documentation. - Communicates issues to loan officers, internal departments, and insurance agents or carriers, and provides direction and guidance to resolve issues. - Escalates complex matters to management when necessary. - Analyzes and reviews private flood insurance policies to determine if they comply with federal law. - Confirms adequate flood insurance coverage for all buildings and contents before approving flood validation requirements for settlement. - Provides guidance to bank staff regarding federal flood insurance requirements and compliance with the bank’s flood compliance program. - Responds to departmental inquiries regarding flood regulations, procedures, and compliance expectations. - Supports regulatory examinations, internal audits, and ongoing monitoring and testing activities. - Develops and maintains proficiency with the bank’s Loan Origination Systems and third-party technology platforms, external mapping tools, and Microsoft Office applications. - Maintains subject matter expertise of all flood-related regulations regarding the National Flood Insurance Program and the Flood Disaster Protection Act, utilizing both internal and external continuing education. - Assists in updating bank and department procedures to reflect regulatory or operational changes. Qualifications - High School Diploma or equivalent. (Required) - Bachelor's Degree or the equivalent experience in Business, Finance, Accounting. (Preferred) - 4 or more years banking experience. (Required) - 3 or more years lending, compliance, insurance, or real estate experience. (Preferred) - Strong understanding of federal flood insurance regulations and NFIP requirements. (Required) - Ability to analyze legal, insurance, and regulatory documents with strong attention to detail. (Required) - Excellent verbal and written communication skills. (Required) - Ability to independently solve problems and determine when to escalate risk appropriately. (Required) - Strong organizational and time‑management skills. (Required) - Proficiency with loan origination systems and third‑party flood determination tools. (Preferred) Requirements - This role may perform other job duties as assigned by the manager. - Each employee of the Organization is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures. - Ensure that all Compliance Training assignments are completed by established due dates. - Understand and identify compliance risks impacting their department(s). - Ensure compliance with applicable laws or regulations, and escalate compliance risks to the appropriate level of management. Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Role Description This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. The Senior Customer Care Specialist is responsible for delivering a high-quality customer experience within Loan Operations by managing customer complaints, executing targeted outreach, and resolving complex loan servicing issues. This role serves as a subject matter expert and escalation point, ensuring timely resolution of customer concerns while maintaining compliance with regulatory requirements and internal policies. The Senior Customer Care Specialist demonstrates strong communication, problem-solving, and organizational skills while collaborating across departments to resolve issues. This role operates at an elevated level of performance, supports continuous improvement efforts, and may provide guidance and coaching to team members. Responsibilities - Resolve customer issues by utilizing experience in federal banking regulations, knowledge of Fulton Bank policies and procedures, and by listening, caring, and understanding customers to ensure we are improving their lives. - Access, navigate, obtain, and edit data in various systems according to product type and provide accurate resolution based on customer need ensuring customer privacy is protected. - Support the development of other staff by offering training, coaching, and support in a mentor capacity while also leveraging experience to support customers when an escalated issue or complaint occurs. - Complete loan servicing tasks, including maturing loans and recast outreach, within required timeframes while ensuring proper documentation of all communication attempts. - Execute outbound customer outreach related to loan servicing scenarios, including short payoffs, short payments, missing loan documentation, and maturing or final payment loans. - Engage key stakeholders within defined timeframes to resolve loan-related issues and improve customer outcomes. - Support the resolution of customer requests by thoroughly researching and collaborating with operational back-office teams and owning requests up to resolution by keeping customer informed. - Liaise with various operational experts to ensure customer needs are met. - Responsible for compliance with applicable regulations, operational security policies and procedures, and all risk management elements associated with the role as defined by management. Additional Responsibilities - May be responsible to manage non-default modification requests, coordinating all activities and approvals to finalize the request, and responding to the customer accordingly. - May serve as an escalation point for the Direct Banking Center and Financial Centers when detailed research/conversation with customers is required, particularly when resolving varied residential mortgage issues. - May be responsible for outbound calls to proactively address an identified issue with a customer account. Qualifications - High School Diploma or equivalent. Specialty: not applicable at this level. (Required) - 3 or more years customer service and banking procedures. (Required) - 3 or more years customer service experience with a focus on consumer residential lending practices. (Preferred) Requirements - This role may perform other job duties as assigned by the manager. - Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures. - Ensure that all Compliance Training assignments are completed by established due dates. - Understand and identify compliance risks impacting their department(s). - Ensure compliance with applicable laws or regulations, and escalate compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.75 - $26.15. Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Role Description This is a full-time career opportunity that can be remote. Provides support to the Appraisal Group management as part of the corporate commercial appraisal and review program through performing independent internal reviews of appraisal reports, acting as a resource to staff and assisting in assigned managerial duties to ensure the efficient and effective operations of the department, and assessing the validity of existing appraisals and evaluations. Responsibilities - Performs independent internal reviews of appraisal reports. - Reviews appraisal reports to ensure compliance with industry standards, regulatory requirements, and bank standards, reasonableness, and credibility of appraisals. - Prepares timely internal review reports with an emphasis on technical reviews opining to value conclusions. - Works with engaged appraisers to discuss questions and resolve potential problems to achieve compliant and valid market value results. - Collaborates with account officers, relationship managers, and department management to find solutions to unacceptable appraisals, which may include: - Rejections - Ordering new appraisals - Issuing value opinions via supported modifications - Preparing internal Restricted Use appraisals - Acts as a resource to bank staff and assists in managerial duties as assigned by the Chief Appraiser. - Responds to inquiries from bank staff involving corporate appraisal policy and compliance with laws and regulations. - Identifies and assesses risk and escalates issues to the Chief Appraiser to ensure proper resolution. - Makes recommendations to Chief Appraiser regarding possible additions to and necessary disciplinary actions regarding existing appraisers on the corporate approved appraiser list resulting from the appraisal review process. - Provides relevant market data to the Chief Appraiser for input into the department databases. - Guides and advises department staff in the more complex phases of their work. - Makes recommendations and conducts sessions pertaining to: - Employment - Performance ratings - Salary changes - Promotions - Training - Transfers - Terminations for assigned department staff - Assesses the validity of existing appraisals and evaluations. - Analyzes existing appraisals and evaluations to determine if they continue to reflect the market value of the property and may be used in a subsequent transaction. - Prepares the appropriate validation documentation and creates a department file containing the data and analysis considered. - Responsible for special projects as assigned by management including but not limited to general market data analysis and quarterly reports. Qualifications - Bachelor's Degree or the equivalent experience. Specialty: Relevant degree pertaining to the essential duties of this role. (Required) - 10 or more years Appraisal. (Required) - 5 or more years Banking. (Preferred) - 3 or more years management experience, preferably in a banking environment. (Preferred) - State Certified General Appraiser certification in any of the following states: PA, MD, NJ, VA, DE, DC (Required) Requirements - This role may perform other job duties as assigned by the manager. - Each employee of the Organization is accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures. - Ensure that all Compliance Training assignments are completed by established due dates. - Understanding and identifying compliance risks impacting their department(s). - Ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Benefits - Comprehensive benefits package including medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - Robust wellness program with financial incentives.

Role Description This is a full-time career opportunity that can be remote. The role assists in the development and coordination of the corporate appraisal policy and appraisal review program for Fulton Financial Corporation, its subsidiaries, and bank affiliates to ensure compliance with regulatory requirements. The position guides all levels of management and affiliate bank staff relative to the risk management of complex real estate collateral to ensure protection in the matters of real estate evaluations. - Performs an independent review of real estate appraisals of increased complexity for compliance with regulatory requirements and recommends action to achieve compliance for unacceptable appraisal reports. - Ensures that residential and commercial appraisals are completed in accordance with regulatory requirements and within bank policy. - Proposes solutions to identified appraisal deficiencies. - Works with account officers, relationship managers, and senior credit officers on valuation issues and concerns. - Assists in guiding all levels of management and affiliate bank staff relative to the risk management of complex real estate collateral. - Reviews transaction information to understand the risk profile and determine the appropriate level of due diligence required to meet regulatory and policy standards. - Responds to inquiries from affiliate bank staff involving corporate appraisal policy and compliance with laws and regulations. - Reviews the qualifications and sample reports of appraisers seeking to be added to the corporate approved appraiser list. - Provides guidance to each affiliate management for the process of appraisal ordering to comply with laws and regulations governing appraisal requirements. - Develops tools for staff such as checklists and reference guides to comply with the appraisal program requirements. - Recommends training needs and participates in training sessions related to the appraisal policy and appraisal review program. - Establishes lines of communication with professional appraisal resources to allow for discussion regarding the appraisal review process. - Acts as mentor and provides training for other appraisal department staff. - Responsible for special projects as assigned by management. Qualifications - Bachelor's Degree or the equivalent experience. Specialty: Relevant degree pertaining to the essential duties of this role. (Required) - 5 or more years Appraisal development and review. (Required) - State Certified General Real Estate Appraiser certification. (Required) Requirements - This role may perform other job duties as assigned by the manager. - Each employee of the Organization is accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures. - Ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Role Description This is a full-time career opportunity that can be remote. Assists in the development and coordination of the corporate appraisal policy and appraisal review program for Fulton Financial Corporation, its subsidiaries and bank affiliates to ensure compliance with regulatory requirements. - Guides all levels of management and affiliate bank staff relative to the risk management of complex real estate collateral to ensure protection in the matters of real estate evaluations. - Performs an independent review of real estate appraisals of increased complexity for compliance with regulatory requirements and recommends action to achieve compliance for unacceptable appraisal reports. - Assists management by researching and disseminating changes in the laws and regulations governing appraisal requirements throughout Fulton Financial Corporation. Responsibilities - Performs an independent review of real estate appraisals of increased complexity for compliance with regulatory requirements and recommends action to achieve compliance for unacceptable appraisal reports. - Ensures that residential and commercial appraisals are completed in accordance with regulatory requirements and within bank policy. - Proposes solutions to identified appraisal deficiencies. - Works with account officers, relationship managers, and senior credit officers on valuation issues and concerns. - Assists in guiding all levels of management and affiliate bank staff relative to the risk management of complex real estate collateral. - Reviews transaction information to understand the risk profile and determine the appropriate level of due diligence required to meet regulatory and policy standards. - Responds to inquiries from affiliate bank staff involving corporate appraisal policy and compliance with laws and regulations. - Reviews the qualifications and sample reports of appraisers seeking to be added to the corporate approved appraiser list. - Provides guidance to each affiliate management for the process of appraisal ordering to comply with laws and regulations governing appraisal requirements. - Develops tools for staff such as checklists and reference guides to comply with the appraisal program requirements. - Recommends training needs and participates in training sessions related to the appraisal policy and appraisal review program. - Establishes lines of communication with professional appraisal resources to allow for discussion regarding the appraisal review process. - Acts as mentor and provides training for other appraisal department staff. - Responsible for special projects as assigned by management. Qualifications - Education: Bachelor's Degree or the equivalent experience. Specialty: Relevant degree pertaining to the essential duties of this role. (Required) - Experience: 5 or more years in appraisal development and review. (Required) - Certifications: State Certified General Real Estate Appraiser certification. (Required) Requirements - This role may perform other job duties as assigned by the manager. - Each employee of the Organization is accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures. - Ensure compliance with applicable laws or regulations, and escalate compliance risks to the appropriate level of management. Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Role Description This is a full-time remote opportunity within Fulton Bank's footprint (DE, MD, NJ, PA, VA), requiring monthly travel (~2-5 days/month) to Fulton's headquarters in Lancaster, PA. The Executive Compensation Partner provides oversight of the executive compensation programs, processes, and projects. Scope includes creation and presentation of HR Committee and Board materials, proxy preparation, equity program management, and similar executive level items. The incumbent in this role collaborates closely with HR leaders and compensation teammates on pay for performance based programs and incentive programs, and advancing the HR-Total Rewards strategy for Fulton. - Assists in the management, development, and implementation of executive compensation programs and processes in alignment with Total Rewards priorities and in support of business. - Leads the Executive Compensation priorities with other HR colleagues in proposing improvements to compensation programs and administrative processes. - Supports and consults internal business group clients on compensation related matters. - Acts as key contact for Directors of the Board for all HR related questions including onboarding, offboarding, and compensation. - Assists in the evaluation, development, and administration of incentive programs, including production and commission plans. - Participates in the Total Rewards workstream for M&A deals, including due diligence reviews and integration planning. - Responsible for ensuring compensation program information is current, up to date, and delivered in a timely manner. - Responsible for executive compensation processes including pay analyses and stock award valuation modeling. - Assists with compensation audits conducted by Internal Audit. - Participates on cross-departmental teams and communicates with members of staff at all levels. Qualifications - Bachelor's Degree or the equivalent experience in Business, Human Resources, or related field. - 7 or more years in the compensation field including market pricing/benchmarking, job evaluations, incentive plan design, and project management. - 5 or more years in executive compensation including preparation of the proxy CD&A tables and stock plan administration. - Public company experience. - Excellent verbal and written communication skills, and executive presentation skills. - Excels in data analytics. - Project management skills. - Digital acumen; leveraging technology and applications to automate/streamline compensation and Total Rewards processes. Requirements - Compensation experience within the banking or financial services industry. - Prior experience supporting compensation processes in Workday. Preferred Certifications - Certified Executive Compensation Professional. - Certified Compensation Professional. - SHRM-CP. Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Role Description This is a full-time remote career opportunity within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. The position will require occasional travel to Lancaster, PA. This role is responsible for the configuration, maintenance, release management, and optimization of the organization's Human Resources Information Systems. This role serves as a technical lead to HR and business stakeholders, ensuring data integrity, system efficiency, and user-friendly functionality. The incumbent translates technical concepts into accessible solutions for end users across all levels of the organization. They lead system upgrades and troubleshoot issues. This position requires strong interpersonal skills to collaborate effectively with cross-functional teams, including supporting HR Leadership, mentoring peers, and supporting other HR System Administrators. Drives Workday best practices including exploration and use of artificial intelligence and automated workflows. Responsibilities - Workday System Design, Configuration & Ongoing Administration: - Supports the design, configuration, and deployment of Workday functionality across HCM and related modules (e.g., Core, Absence, Time Tracking, Recruiting, Talent, Comp). - Evaluate business processes and recommend system enhancements that streamline workflows and improve user experience. - Build and maintain Workday objects, including business processes, calculated fields, condition rules, security roles, and integrations as assigned. - In partnership with various stakeholders, builds, manages, and troubleshoots API and SFTP integrations; resolves data feed issues and develops new integrations as needed. - Testing Strategy & Execution: - Partner with IT in developing and execute comprehensive test plans for new features, system changes, security updates, and Workday releases. - Coordinate user acceptance testing (UAT) with functional partners and ensure timely defect tracking, resolution, and validation. - Maintain testing documentation, scripts, and regression test assets as directed by IT. - Release & Change Management: - Own Workday biannual release cycles, including feature analysis, tenant preview testing, impact assessment, and deployment planning. - Partner with stakeholders to evaluate optional features and determine adoption strategy. - Support Workday change management processes to ensure governance, documentation, and quality standards. - Data Integrity, Reporting, & Security: - Ensure data accuracy through ongoing audits, data validation routines, and proactive issue resolution. - Build and maintain advanced Workday reports and dashboards, enabling data driven decision making. - Administer system security, ensuring appropriate role assignments, access controls, and segregation of duties. - Cross Functional Collaboration & Support: - Serve as an HRIS subject matter expert and trusted advisor to HR, Payroll, IT, and operational leaders. - Provide tier III support for system issues and inquiries, troubleshooting effectively and recommending long term solutions. - Develop and deliver training materials, job aids, and communications to guide end users through new features and processes. - Provides technical support and training to HR team members and end users; translates system functionality into practical guidance. - Additional Responsibilities: - Engage with the Workday community to stay current on new functionality and proactively recommend system enhancements. - Support HR Business Continuity from an HRIS perspective. - Partner with the FP&A Workday Adaptive System Administrator on use of human capital data. Qualifications - High School Diploma or equivalent. (Required) - Bachelor's Degree or the equivalent experience. Specialty: Business Administration, Computer Science, Information Systems or Human Resources Management with a focus on HRIS/HR Operations. (Preferred) - 6 or more years HR Operations, HRIS, or People Operations roles with a demonstrated knowledge of Human Resources, IT, and business acumen. (Required) - 3 or more years HRIS experience in Workday with hands on configuration, involvement in Workday releases, tenant moves, and module deployments. (Required) - Workday certification in any (or combination of) of the following HCM Core, Recruiting, Advance Compensation, Absence/Time Tracking, Reporting & Prism Analytics, Security, Integrations. (Preferred) - Demonstrated skills in configuring and administering Workday modules such as Core HCM, Benefits, Payroll, Compensation, Learning, Time Tracking, Absence Management, Peakon, and People Analytics. (Required) - Expertise in Workday position management, supervisory organization design, job profile configuration, uploads, and advanced reporting. (Preferred) - Experience building and troubleshooting integrations (API, SFTP), calculated fields, and compensation/equity matrices. (Preferred) - Advanced Excel skills (e.g., XLOOKUP, IF formulas, data analysis) and strong data fluency. Data visualization tools such as Power BI, Tableau, etc. Other technical skills include SQL and Visual Basic for Applications (VBA) fundamentals, understanding of testing framework (UAT, regression, QA) and change management framework (Required) - Proven ability to lead cross-functional projects with understanding of project management fundamentals that delivers outcomes in fast-paced, highly governed/compliance driven, deep internal control environment. (Required) - Clear communication skills, with the right amount of balance to communicate technical complexities to end users who may not have the same level of technical expertise. (Required) Benefits - Medical plans with prescription drug coverage. - Flexible spending account or health savings account depending on the medical plan chosen. - Dental and vision insurance. - Life insurance. - 401(k) program with employer match and Employee Stock Purchase Plan. - Paid time off programs including holiday pay and paid volunteer time. - Disability insurance coverage and maternity and parental leave. - Adoption assistance. - Educational assistance. - A robust wellness program with financial incentives.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Monday, June 8, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote. This position requires proficiency in using a computer with MS Windows for work-related tasks as well as an Internet download speed of at least 100 Mbps. Responsibilities - Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. - Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met. - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits. - Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals. Qualifications Education High School Diploma or equivalent. Specialty: not applicable at this level. (Required) Experience 2 or more years customer service. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview Works with prospective customers to assist them in identifying and securing a mortgage loan that is appropriate for their individual financial circumstances and is designed to help them achieve their financial goals, including home ownership. Spends 80% or more of working time outside of Fulton office locations building relationships and soliciting first mortgages with realtors, builders, accountants and other external referral sources to obtain mortgage loan applications. Requires employee to cultivate self-generated prospects to generate origination of mortgage loans. Responsibilities - Develops and expands referral sources outside of Fulton Bank in order to solicit first mortgages and create a continual stream of origination volume. Maintains regular contact with Realtors in their offices and on site at open house events. Meets with builders on job sites to discuss lending options related to clients they have building homes. Regularly seeks opportunities to meet with developers. Participates in building and trade shows. Participates in mixers related to real estate where relationships can continue to be built and new ones can be developed. Maintains regular contact and meets with external centers of influence such as attorneys, accountants, and financial advisors. - Collects and analyzes applicant’s financial information to determine whether the applicant and the property qualify for a particular loan. Interviews applicants and provides required information, including income, assets, investments, debt, credit history, prior bankruptcies, judgments, and liens, as well as characteristics of property and similar information. Identifies customer’s needs in conjunction with customer’s financial situation and evaluates those needs in relation to available financial products. Recommends the financial products which best meet the customer’s specific needs after advising customer about the risks and benefits of the loan alternatives, including the options and advantages involved. Recommends terms and conditions of mortgage loans. - Engages in customer specific persuasive sales activity to encourage potential customers to do business with Fulton Mortgage Company. - Performs work related to the loans the employee originates. Obtains and analyzes pertinent financial and credit data. Follows current loans to ensure conformity with terms. Follows up with prospective customers via telephone and email communication. Completes paperwork related to the loans originated. Prepares materials needed to support loan activities. Attends company meetings as necessary. Ensures loan originations are in accordance with regulatory compliance. Ensures documentation is completed in accordance with regulatory compliance. Communicates with all applicable parties on an ongoing basis to ensure understanding of the mortgage lending process. Qualifications Education High School Diploma or equivalent. Specialty: Does not apply at this level of education. (Required) Experience 4 or more years recent residential mortgage lending experience to include experience in the local market. (Required) 4 or more years proven ability to develop referral sources from contacts and relationships outside the organization. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency This position is fully commissioned. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. NMLS This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Tuesday, May 26, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote. This position requires proficiency in using a computer with MS Windows for work-related tasks as well as an Internet download speed of at least 100 Mbps. Responsibilities - Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. - Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met. - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits. - Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals. Qualifications Education High School Diploma or equivalent. Specialty: not applicable at this level. (Required) Experience 2 or more years customer service. (Required) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.