Title: Corporate Actions Client Support Associate Director Location: Tampa United States Job Description: - Job Identification213620 - Job CategoryEnterprise Business Operations - Locations 18301 Bermuda Green Dr, Tampa, FL, 33647, US - Job ScheduleFull time - Salary RangeAssociate Director-95,000-180,000-USD - Featured OpportunitiesNo - FLSA StatusExemp Job Description Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: - Competitive compensation, including base pay and annual incentive - Comprehensive health and life insurance and well-being benefits, based on location - Pension / Retirement benefits - Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. - DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: Asset Servicing Operations (ASO) executes corporate actions and related issuer services, ensuring accurate, timely and compliant processing while supporting modernization and enhanced client service across DTCC’s asset servicing platforms. This role sits within Income Processing Operations and Asset Services Client Services, a core pillar of ASO focused on the delivery of timely, accurate income event processing and a consistent, high‑quality client experience. The team provides client support for Asset Services products, serving as a primary point of contact for client inquiries and escalation management. In this role, you will support DTC Asset Services clients by providing responsive, high‑quality inquiry support across multiple channels, including telephone, Salesforce and the MyDTCC web portal. You will partner closely with Operations teams, agents and internal stakeholders to ensure issues are researched thoroughly, resolved accurately and tracked through to completion. As part of Corporate Actions / Asset Services Client Support, you will act as a central point of coordination for Asset Services escalations, supporting effective issue identification, case management and communication with clients and relationship managers. In addition to day‑to‑day client support, this role is expected to drive continuous improvement, identifying opportunities to optimize processes, enhance client outcomes and improve operational efficiency through effective use of data, automation and emerging AI‑enabled tools. Through strong collaboration, attention to detail and a client‑centric mindset, this role helps strengthen client relationships while supporting risk mitigation, innovation and ongoing transformation across Asset Servicing Operations. Your Primary Responsibilities: - Performs oversight of day-to-day processing activities, including exception resolution, achievement of metrics and benchmarks, adherence to controls, audit follow-up, compliance, and risk management activities. - Makes well-informed, effective, and timely decisions, using available data, perceives the impact and implications of decisions. Holds self and others accountable for measurable high-quality, timely results. - Understands, applies principles, procedures, requirements, regulations, and policies related to specialized business functions. Supports, drives continuous improvement for process and procedures; ensures procedures are continually followed and updated. - Articulates and presents complex or technical information clearly and effectively to stakeholders and/or non-technical colleagues, in both small and large group settings. - Oversees performance management by developing, and coaching team. Strong talent evaluator with a focus on development of others to perform by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. - Uses subject matter expertise to review and enhance the control environment and identify and implement process improvements. - Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction. Takes a lead role on department projects and initiatives. - Implements short- and medium-term strategy and ensures execution of divisional goals at a department level. - Oversees development of training plans and delivery to meet staff development targets. - Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. Qualifications: - Minimum of 8 years of related experience - Bachelor's degree preferred or equivalent experience Talents Needed for Success: - Highlights the expected benefits of new actions and strategies to help others overcome fears of change. - Fosters a culture where honesty and transparency are expected. - Proactively seeks feedback from others on his/her own performance. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind. Learn more about Clearance and Settlement by clicking here. About the Team Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Role Description The Support Specialist is responsible for providing first-line technical and operational support to end-users, diagnosing and resolving IT-related issues efficiently. This role focuses on helping customers and employees troubleshoot hardware, software, and network problems. Strong communication skills and a customer-centric mindset are key to success in this position. Pay: $26.00 - $32.00/hr. DOE. - Respond to support tickets, diagnosing and resolving hardware, software, and network issues efficiently. - Provide prompt and professional customer support to ensure high levels of user satisfaction. - Document troubleshooting steps and solutions to build a comprehensive knowledge base. - Escalate complex or unresolved issues to higher-level support teams when necessary. - Assist in the deployment, configuration, and maintenance of user systems and software. - Additional duties as assigned. Qualifications - Have at least an associate degree in computer science, Information Technology, or a related field. - 3+ Years of experience in helpdesk/customer support preferred. - Resolve conflicts and act to make things right for the customer. - Develop and share best practices with others. - Work effectively in a fast-paced environment with several priorities while being flexible to shift priority. - Identify problems and use effective problem-solving methods to select the best possible option. Requirements - This is a remote position. Candidates must be based in the United States and possess valid authorization to work in the U.S. at the time of application. Physical Environment Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Company Description ExtraMile Convenience Stores LLC is a joint venture owned by Chevron and Jacksons Food Stores. The ExtraMile network is currently made up of more than 1,100 convenience stores in Alabama, California, Georgia, Idaho, Louisiana, Mississippi, Nevada, Oregon, Utah, and Washington. ExtraMile Convenience Stores LLC is a fast-growing franchisor, expanding store count and geography annually.

Role Description O Especialista de Negócios TI - Captura de Valor e Resultados será responsável por: - Definir e implementar frameworks de captura de valor e KPIs; - Monitorar impactos financeiros, operacionais e estratégicos dos projetos; - Apoiar construção e validação de business cases (baseline e mensuração) e quantificar benefícios e desvantagens das iniciativas; - Consolidar e reportar resultados para liderança; - Trabalhar com área de Finanças na validação de impactos; - Identificar desvios vs. planejado e propor ações corretivas; - Desenvolver dashboards e relatórios de acompanhamento; - Garantir padronização e governança na mensuração de valor; - Apoiar análises de cenários e tomada de decisão; - Engajar stakeholders e alinhar métricas entre áreas; - Promover cultura de geração e captura de valor na organização. Qualifications - Superior completo em Engenharia, Economia, Ciências Contábeis e/ou áreas correlatas; - Vivência sólida no entendimento de conceitos financeiros (NPV, ROI, fluxo de caixa, redução de custos); - Vivência em Transformação Digital utilizando SAP; - Vivência com gestão de indicadores de desempenho (KPIs) e múltiplos projetos (projetos) e ambiente multifuncional/global; - Capacidade de traduzir ganhos operacionais em resultados financeiros; - Experiência com análise de dados (Power BI ou similar); - Boa comunicação para públicos técnicos e executivos; - Gestão de stakeholders e capacidade de influência; - Pensamento crítico e resolução de problemas; - Inglês avançado, com interface global. Requirements - MBA ou Pós-graduação em Áreas correlatas; - Experiência em governança, reporte executivo e ciclos de reporte (mensal/trimestral); - Atuação em ambientes com grande volume de dados financeiros e operacionais. Benefits - Previdência Privada: garantia de um futuro tranquilo, com segurança financeira para a aposentadoria; - PLR - Programa de Participação nos Lucros e Resultados: reconhecimento pelos esforços de todos, com participação nos lucros da empresa; - Assistência Médica e Hospitalar, Odontológica: Cuidados de saúde completos para empregados e seus dependentes; - Reembolso Creche ou Auxílio Babá: apoio para conciliar o retorno ao trabalho com a chegada de um filho - até os 6 anos dos dependentes; - PASA - Planos de saúde para familiares ou para o próprio empregado, em caso de aposentadoria ou desligamento; - Vale alimentação: suporte financeiro para compras de itens de mercado; - Vale refeição ou Refeições no trabalho: benefício para facilitar a rotina e promover hábitos saudáveis na alimentação diária; - Apoiar - Programa de Assistência ao Empregado e Dependentes: suporte emocional e social especializados para empregados e suas famílias; - Cartão Presente de Natal para Dependentes: um gesto de carinho no final do ano - para dependentes até 10 anos; - Transporte fretado ou Vale transporte: garantia de deslocamento diário de nossos empregados para o ambiente de trabalho; - Incentivo à atividade física - Wellhub: promoção de saúde física e bem-estar com programas de atividade física; - Programa Bem-Estar: cuidados integrais para melhorar a qualidade de vida dos empregados; - Clube de Vantagens: Descontos e benefícios exclusivos para compras em estabelecimentos parceiros.

Role Description The Manager of Customer Technical Support and implementations oversees a team of 20-30 Technical Support Specialists (Tier 1 through 3) who support Customers using the STERIS Sterile Processing Workflow software. The position manages all team members and coordinates team activity to ensure Customer technical support and project support are provided on time, meeting internal and Customer expectations, metrics and SLAs. The role works with cross-functional Customer-facing teams and the Technical Support team to coordinate projects, implementations, incident management, Customer and business initiatives and escalations. Some activity occurs during off hours, and this role coordinates this activity to ensure that staffing is available 24/7 to support the activity, and backup is available if needed. This role manages high-risk, challenging, sensitive or escalated incidents and projects to ensure successful outcomes. Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support team has all resources needed to perform their responsibilities effectively and efficiently. Qualifications - BS in computer science or closely related field. - 5+ years of progressive experience working in technical support of computers, network, applications, etc. - 1+ years in a supervisory or mentoring role. - Familiarity with programming in Visual Basic, C# or other language. - Proficient in MS SQL Server. - Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required. - The ability to diagnose hardware repairs on computers and equipment. - Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email. - Must exhibit strong problem-solving and analytical skills to understand complex problems and situations. - Must demonstrate attention to detail and responsibility in performing tasks. - Physical location that is able to access high-speed internet. Requirements - Manages Technical Support team - Coordinates team activities to ensure resources are available to meet needs. - Assigns projects, follow up and escalations to maximize team efficiency. - Assigns and coordinates required after-hours work, rotations and coverage. - Identifies improvement opportunities. - Coordinates with other teams to ensure Customer satisfaction and operational efficiency. - Supervises team members to achieve their individual goals and objectives. - Provides ultimate escalation for critical or sensitive issues or Customers - Oversee follow up and resolution for escalated issues. - Interface with Customers on high-profile, sensitive or complex incidents or accounts. - Communicates with key business leaders about Customer satisfaction issues. - Provides backup and/or resources for team members encountering challenging situations. - Participates in backup support where necessary for after-hours support. - Equips team to accomplish work efficiently and effectively - Writes, reviews and updates processes, procedures, and work instructions. - Monitors work done by team and ensures quality of outcomes. - Reports out on metrics of team performance. - Ensures complete documentation of project and incident work. - General software support, ticketing systems, and knowledge base - Manages direct support knowledge base. - Participates in testing of software. - Reports software defects and identifies opportunities for improvement. Benefits - Competitive Pay - Extensive Paid Time Off and (9) added Holidays. - Excellent healthcare, dental, and vision benefits. - 401(k) with a company match. - Long/Short term disability coverage. - Parental Leave. - Additional add-on benefits/discounts for programs such as Pet Insurance. - Continued training and education programs. - Excellent opportunities for advancement in a stable long-term career.