Role Description We are seeking a motivated and experienced Technical Writer to support a UK-based employer in creating clear and accurate technical documentation for products and processes. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely. - Manage and support the creation of user guides, API documentation, and internal knowledge bases - Handle editing, formatting, and version control of technical documents and manuals - Communicate effectively with internal teams and external stakeholders across time zones - Maintain accurate records of documentation updates, review cycles, and publishing schedules - Use relevant tools such as Confluence, Notion, Markdown editors, and documentation platforms - Support the wider team with process documentation, release notes, and training materials - Identify opportunities to simplify complex technical content and improve documentation quality Qualifications - 2+ years of experience in technical writing, content writing, or a related field - Excellent written and verbal communication skills in English - Strong organisational skills with the ability to manage multiple documentation projects simultaneously - Proficient in documentation tools such as Confluence, Notion, or similar platforms - Able to work independently and manage your own time effectively - High attention to detail and a proactive approach to problem-solving - Experience working with UK-based clients or employers is advantageous - Must have a reliable laptop, stable internet connection, and a quiet working environment Requirements - Salary: R28,000/month - 100% Remote

• Review and edit 19 chapters and 49 appendices on a rolling basis • Conduct thorough checks for grammar, clarity, and overall readability while adhering to the DSG Style Guide • Ensure all MS Word and final PDF documents meet WCAG 2.1 AA standards and ADA Title II accessibility requirements • Apply consistent formatting, hyperlinking, and bookmarking within individual PDF chapters • Perform a full review of the document set to ensure accurate numbering, cross-referencing, and functional linking across all chapters and appendices • Assist in the creation or editing of new illustrations and exhibits as needed • Develop and maintain a high-level Project Management Plan, including schedules, quality maintenance methods, and issue logs

• Create and distribute content across social media and developer platforms • Manage Clyro's LinkedIn, Twitter/X, and community presence • Conduct keyword research and track performance • Manage the Clyro newsletter • Write and publish blog posts and newsletters

• Own and drive content for product areas or feature sets, from planning through delivery • Design and deliver in-product guidance, help content, and learning experiences (including Trailhead) • Create modular, reusable, and structured content that scales across surfaces • Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch • Influence product and UX decisions through a strong customer perspective • Identify gaps in the customer journey and proactively design content solutions • Use data and feedback to improve content effectiveness and customer outcomes • Work within evolving content systems, including a transition from DITA/XML to docs-as-code (Git + Markdown) • Use AI tools to accelerate content creation and design content optimized for AI-driven experiences (search, assistants, and automation) • Contribute to and help evolve team standards, processes, and content models