• Own and drive content for product areas or feature sets, from planning through delivery • Design and deliver in-product guidance, help content, and learning experiences (including Trailhead) • Create modular, reusable, and structured content that scales across surfaces • Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch • Influence product and UX decisions through a strong customer perspective • Identify gaps in the customer journey and proactively design content solutions • Use data and feedback to improve content effectiveness and customer outcomes • Work within evolving content systems, including a transition from DITA/XML to docs-as-code (Git + Markdown) • Use AI tools to accelerate content creation and design content optimized for AI-driven experiences (search, assistants, and automation) • Contribute to and help evolve team standards, processes, and content models

Role Description GovCIO is currently hiring for Technical Subject Matter Expert (SME) - Tier 2 Support, to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET. - Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB). - Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx. - Support VistA KIDS components and interfaces and maintain system integrations with dependent applications. - Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long-term fixes. - Create and maintain documentation including troubleshooting guides. - Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions. - Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices. Qualifications - Bachelor's with 15 years (or commensurate experience). Requirements - Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows. - Hands-on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation. - Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems. - Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks. - Familiarity with AMPL-GUI communication workflows. - Experience with federal security policies, and PHI handling requirements. - Ability to interpret logs and message payloads in Vista pharmacy-related technologies. - Understanding information security policies and best practices for safeguarding systems and data. - Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings. - Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements. - Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently. - Ability to obtain and maintain a Suitability/Public Trust clearance. Preferred Skills and Experience - Hands-on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems). Posted Salary Range USD $140,000.00 - USD $150,000.00 /Yr.

• Support technical writing needs to facilitate daily business activities • Develop, document, and update existing policies and procedures to adapt to a growing business • Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization • Provide current documentation, revision histories, and tracking information to support Audit activities • Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents • Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance • Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Role Description We are looking for a full-time Professional Technical EDI Consultant to support our team in electronic data interchange processes and integrations with business partners. - Manage EDI transactions and mappings - Troubleshoot EDI issues and errors - Support onboarding of trading partners - Work with internal IT and business teams - Maintain EDI documentation and standards Qualifications - At least 4 years of experience in a similar role - Knowledge of EDI standards such as GS1 EDIFACT - Experience with EDI tools and integrations - Basic understanding of APIs and data formats - SQL and basic scripting knowledge; Java is required for EDI transaction processing - E-Invoicing and E-Reporting Knowledge - Strong proficiency in English, both spoken and written; German is a plus Benefits - Being part of a dynamic and highly motivated international multicultural team of skilled professionals - Competitive compensation package - Flexible working model: remote - Flexible schedules with core working hours - Private health insurance from day 1 - Gym Sponsorship - English and German language classes - A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc) Company Description We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).