• Support merchants during integration with Noda’s payment solutions • Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems • Diagnose incidents, identify root causes, and coordinate resolutions with internal teams • Ensure smooth and stable operation of payment flows and integrations • Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams • Improve and maintain technical documentation, integration guides, and internal knowledge base • Participate in integration testing and quality control processes • Mentor junior team members and help improve support standards across the team.

Role Description We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including: - SUSE Linux Enterprise Server - SUSE Linux High Availability Extension - SUSE Manager - SLES for SAP - Clustering - Container/Docker technologies The selected candidate will be self-driven and have a deep passion for providing first-class customer service. You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set. Key Responsibilities - Troubleshoot complex and sensitive customer issues across our diverse product portfolio. - Provide expert technical support while maintaining highly professional communication with SUSE’s enterprise customers. - Collaborate seamlessly with Customer Support colleagues, both locally and across the globe. - Engage with backline and occasionally development teams to address bugs. - Continuously learn and integrate new product knowledge and technologies into your daily work. - Participate in an on-call rotation, providing occasional after-hours and weekend support. Qualifications - Proven background working within a Linux Services environment, including direct, customer-facing support experience. - A strong dedication to customer satisfaction, driven by an ethos of doing what it takes to deliver an exceptional support experience. - Highly self-motivated and responsible, with the ability to effectively prioritize, organize, and execute multiple concurrent tasks. - Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution. - Excellent interpersonal skills, demonstrating clarity and professionalism in both written and verbal communication. - Adept at delivering timely, accurate, and effective solutions to customer issues via phone and online channels. - The ability to thrive in a fast-paced, dynamic environment, working seamlessly alongside a team of highly skilled engineers. - A demonstrated aptitude for quickly learning and adapting to new technologies. - Fluent in English (written and verbal). Requirements - Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience. - Knowledge equivalent to LPIC-1 (certification is highly preferred). - Several years of experience in a customer support role or as a system administrator managing Linux operating systems. - Ability to read and understand source code. - Specialization in two or more of the following areas is highly desirable: - High Availability / Clustering technologies - Storage technologies (SAN, multipath, iSCSI, LVM) - Networking concepts and protocols - Identity and Access (LDAP, Kerberos, Samba, Active Directory) - Linux Kernel - Foundational Linux - Container technologies Benefits - Starting base salary is expected to be between 36,000 and 66,000 (for US only). - Commission plan and an attractive benefits package. - Comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme. - Generous paid time off and leave policies.

• Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications • Solve customer and patient issues through remote troubleshooting capabilities • Drive quality by capturing issues and resolution • Collaborate with internal teams and leadership for issue escalation • Build strong relationships with customers and cross-functional teams • Ensure accurate case documentation for compliance and continuous improvement • Meet individual and team KPIs while maintaining high service quality • Follow processes, support team initiatives, and contribute to continuous improvement

• Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products • Take a self-directed role in the support and resolution of technical issues within the installed base • Take inbound calls and make outbound calls • Assess complex problems, collect data, establish facts, and document detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills • Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provide direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers