• Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs. • Translate complex customer requirements into actionable technical solutions. • Work closely with the customer to achieve their quantum computing research objectives. • Lead onboarding sessions for new users, ensuring seamless adoption of QM products. • Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs. • Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions. • Lead technical installations and integration of QM solutions for the customer. • Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.

• Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. • Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. • Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. • Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. • Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.

Role Description Zur Verstärkung unserer technologischen Kompetenz suchen wir einen engagierten Kunststoffingenieur, der mit fundiertem Fachwissen und praktischer Erfahrung die Entwicklung innovativer Materialien und Prozesse vorantreibt. In dieser Schlüsselrolle tragen Sie maßgeblich zur Weiterentwicklung unseres Produktportfolios und zur erfolgreichen Umsetzung internationaler Kundenprojekte bei. - Entwicklung und Optimierung von Masterbatch- und Additivsystemen für diverse Polymeranwendungen - Bewertung neuer Rohstoffe, Additive und Technologien sowie Identifikation relevanter Trends - Analyse industrieller Kunststoffverarbeitungsprozesse (z. B. Extrusion, Spritzguss, Blasformen) - Planung, Durchführung und Auswertung von Versuchsreihen zur Material- und Prozessoptimierung - Systematische Ursachenanalyse bei Material- und Verarbeitungsproblemen - Technische Beratung und Unterstützung von Kunden bei anspruchsvollen Anwendungen - Enge Zusammenarbeit mit internen Fachabteilungen (Entwicklung, Produktion, Vertrieb) sowie externen Partnern - Mitwirkung an internationalen Projekten und technologische Weiterentwicklung des Produktportfolios - Entwicklung wirtschaftlicher und nachhaltiger Lösungskonzepte Qualifications - Abgeschlossenes Studium im Bereich Kunststofftechnik, Polymer Engineering, Werkstoffwissenschaften oder vergleichbar - Fundierte Kenntnisse in Polymerphysik, Polymerchemie und Werkstoffmechanik - Praxiserfahrung in der Kunststoffverarbeitung von Vorteil (z. B. Extrusion, Spritzguss, Compounding) - Erfahrung mit Versuchsplanung (DoE) und analytischen Methoden (z. B. DSC, FTIR, Rheologie) wünschenswert - Ausgeprägtes analytisches Denken sowie strukturierte und lösungsorientierte Arbeitsweise - Hands-on-Mentalität und hohe Eigeninitiative - Kommunikationsstärke und Fähigkeit, komplexe technische Inhalte verständlich zu vermitteln - Teamfähigkeit sowie interdisziplinäres Arbeiten - Hohe Kunden- und Serviceorientierung - Reisebereitschaft im internationalen Umfeld Benefits - Verantwortungsvolle Position in einem innovativen und international agierenden Umfeld - Flexible Arbeitszeiten und die Möglichkeit für Teleworking - Abwechslungsreiches und herausforderndes Aufgabengebiet mit viel Gestaltungsspielraum - Benefits wie Mitarbeiterrabatte, Essenszuschuss, Gesundheitsvorsorge und interne Sportangebote sowie diverse Mitarbeiterevents - Bruttomonatsgehalt von EUR 3.000,-. Eine Überzahlung ist je nach Qualifikation und Erfahrung möglich

Role Description We are seeking an experienced Desktop Support Engineer – Level 1-2 to join our team for support on Saturday & Sunday nights ONLY. This role is fully remote and requires someone who is experienced in a desktop support role and can work independently throughout their nightshift. This role is crucial for ensuring the smooth operation of IT systems and providing exceptional support to our customers throughout the night on weekends ONLY. - Provide first-line Level 1 support for desktop hardware and software issues in a dedicated nightshift role on Saturday and Sunday nights each week. - Assist users with troubleshooting and resolving technical problems via phone, email, or in person, adhering to service level agreements during dedicated nightshift hours. - Stay current with system information, changes, and updates. - Document and track support requests including resolutions using the helpdesk ticketing system. - Advise users on appropriate actions, including educating users on best practices for using desktop systems and software applications. - Follow customer-specific guidelines and processes to ensure tickets and requests are managed effectively and efficiently. - Identify and effectively prioritize situations requiring urgent attention. - Maintain excellent communication with all end users and other members of the technology department. - Learn from & collaborate with experienced IT professionals. Qualifications - A relevant qualification in IT or a related field, such as a diploma or degree. - 2-3 years’ experience in a Level 1 or Level 2 desktop support role. - Proficiency with IT support ticketing systems (e.g., ServiceNow, Jira Service Management). - Strong understanding of Windows operating systems and common desktop applications. - Excellent problem-solving skills and the ability to work under pressure. - Good communication skills, both verbal and written, with a focus on customer service. - Familiarity with basic networking concepts and troubleshooting. - Ability to work independently. Requirements - Knowledge and experience of IT desktop services & application support practices. - 2-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software. - Experience with Windows desktops and notebooks, as well as iOS devices, in a networked environment. - Knowledge & understanding of Windows OS, Microsoft O365 suite, Teams, SharePoint, OneDrive, Exchange, AD & Outlook. - Experience with Autopilot – Intune. - Proven experience providing onsite support & remote support using diagnostic tools. - Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc). - Knowledge of Active Directory concepts and administration. - Experience supporting, configuring, commissioning label printers. - Basic server exposure (Windows, Linux, and Hyper V). - Experience supporting a variety of Wi-Fi-enabled devices. Benefits - Work with Australia’s top-tier clients on exciting, complex projects. - Access elite training, vendor certifications, and clear career pathways. - Be part of a collaborative, innovative, and supportive team. - Enjoy flexible working, industry recognition, and a culture that backs your growth. - Certified as one of Australia’s Best Workplaces and Best Workplaces for Women. - Perks include monthly food trucks, fresh fruit, modern breakout spaces, and more!