SUSE

Role Description At SUSE, we deeply value our partnerships and recognize they are crucial to helping enterprises achieve their IT objectives. We invest directly and indirectly in our ecosystem to ensure we meet our partners' needs and accelerate their SUSE-enabled solution business. A core component of this investment is our Market Development Fund (MDF) program. We are seeking an organized, detail-oriented Revenue Operations Analyst/ MDF Coordinator to assist the Global MDF Program Manager in the day-to-day administration, tracking, and operational support of our global MDF program. Reporting Line & Authority - Reporting Line: Reports directly to the MDF Manager/Global Partner Programs Operations Manager. - Authority Level: This is an operational support role with no direct financial approval or budget allocation authority. The Coordinator performs preliminary compliance reviews and routes files to the MDF Manager or Finance for final sign-off. What You''ll Do - Portal & Tool Administration: Function as the first-line administrator for our online MDF portal. Troubleshoot basic user-access issues for partners and liaise with portal vendors to log technical tickets and track their resolution. - Fund Tracking & Data Entry: Maintain up-to-date tracking of partner budget requests, preliminary compliance logs, and claim histories. Ensure all transactional data is accurately recorded in our master dashboards. - First-Line Partner Support: Serve as the initial point of contact for partners navigating the MDF lifecycle, guiding them through established submission guidelines, timelines, and documentation requirements. - Data Compilation for Reporting: Compile, clean, and organize raw fund usage data into structured formats to support the MDF Manager during quarterly review cycles and executive reporting. - Finance & AP Coordination: Maintain daily operational communication with SUSE Finance and Accounts Payable teams to track the payment status of claims that have received final approval from management. - Process Feedback: Identify recurring bottlenecks or confusion in the partner journey and escalate recommendations to the MDF Manager for program optimization. - Partner Team Support: Assist colleagues as needed in their operational duties. Qualifications - Bachelor’s degree in Business, Marketing, Finance, or a related field. - 1–2 years of experience in a coordinator, operations, or administrative role. - Experience tracking basic budgets or working within a channel ecosystem is a plus. Requirements - High proficiency with Google Workspace; especially Google Sheets (alternatively Microsoft Excel) for sorting, filtering, organizing data, and using foundational formulas. - Comfortable learning, navigating, and performing data-entry within online software tools, databases, or partner portals. - Basic foundational understanding of marketing concepts and corporate expense/reimbursement workflows. - Exceptional organizational skills and meticulous attention to detail. - Ability to balance multiple tasks efficiently in a fast-paced environment. - Strong, professional written and verbal communication style in English. - Collaborative, team-first attitude and a service-oriented approach to supporting partners. Benefits - We empower you to be bold, driving your career to create the future you want. - We celebrate and reward your achievements. - SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship, and an open mind. - This is a compelling opportunity for the right person to join us as we continue to scale and prosper. - We give you the freedom to be yourself in a global community of unique individuals.

Role Description As a Linux Support Engineer you will: - Provide OS support to users of the SUSE Enterprise Linux product portfolio. - Troubleshoot challenging complex, critical, and sensitive customer issues related to: - Installation errors - Configuration errors - Out of the box not working functionality - Booting issues - Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis. - Replicate customer issues in a technical lab environment to provide optimal solutions. - Communicate with customers through email, remote sessions, and occasionally via telephone. - Be part of the APAC team which makes up a 24x7 (follow the sun) support organisation. - Provide technical support and maintain professional communication with SUSE’s customers. - Collaborate efficiently with your technical support colleagues, globally. - Engage with development and product management on bugs and feature requests. - Continuously contribute and collaborate on knowledge resources improvement and creation. - Be required to work on call and weekends based on a shift rotation policy. Qualifications - A solid understanding and experience with the Linux operating system. - The ability to troubleshoot various aspects of the Linux operating system. - The ability to adapt to new technologies. - Basic Bash scripting. - Expertise or understanding (at minimum) in the below areas: - High Availability / Clustering technologies - Storage technologies (like SAN, multipathing, iSCSI, LVM) - Networking concepts and protocols Requirements - Fluent in English and Japanese (written and verbal). - Comfortable communicating in English on a daily basis. - A strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads. - The ability to assess the customer situation and select the best path forward. - Interpersonal communication skills, in both oral and written form. - The ability to communicate complex technical information to customers in a clear and simple way. - Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically. - The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers. - Respectful, patient, and professional approach in line with SUSE values. Benefits - Empowerment to be bold and drive your career. - Celebration and rewards for achievements. - A dynamic environment that evolves rapidly, requiring agility and strong entrepreneurship. - A compelling opportunity to join as the company continues to scale and prosper. - Freedom to be yourself in a global community of unique individuals. - A truly open community where everyone is welcome and encouraged to reach their full potential.

• This role will play a key part in shaping the future of work at SUSE. • Partner with senior leaders, use strategic courage, AI fluency, and deep business acumen to navigate external volatility and translate potential into measurable business impact. • Architect and deliver the 3-Year Strategy: Partner with senior business leaders to deliver performance through alignment of their business strategy with the FY27–FY30 People Strategy. • Act as a trusted partner helping leaders navigate the volatility of external forces with confidence and strategic courage. • Serve as a catalyst for AI adoption and growth of AI fluency within our teams, partner with the business to lead the human and cultural side of AI transformation. • Build AI confidence within leadership teams, unlocking digital capabilities across SUSE to turn potential industry threats into distinct business opportunities.

• Research, design, deploy, operate, and maintain the platform's core infrastructure services, including the virtualization layer (Harvester, KVM), storage (NetApp, Longhorn), and the Cloud Landing Zones (AWS, Azure, GCP). • Enable internal teams to consume compute, storage, and cloud resources through reliable self-service, translating business needs into technical solutions prioritized by criticality. • Manage everything as Infrastructure as Code (Terraform, Helm, Salt) through CI/CD and GitOps, following reference architecture and cloud governance. • Continuously improve the platform for resilience, security, scalability, and efficiency against evolving requirements and threats. • Participate in and, where appropriate, lead cross-functional teams — analyzing complex requirements, designing multi-team solutions, setting technical direction, and mentoring others.

Role Description The world of work is changing and so is the profession of HR. No-one knows what the future will look like. This is an opportunity to shape it. This role will play a key part in shaping the future of work at SUSE - both in the functions you partner with and in the People Business Partner role itself. This is not a traditional or transactional HR role, absorbed in repetitive admin and processes. We are looking for a Strategic Consultant and Creative Change Catalyst. Our team is evolving along our ambitious multi-year capability roadmap. You will find us operating from an established foundation as trusted, credible counsels and in a phase of accelerating our impact. We are looking for someone who is excited to help us continue to elevate our impact, maximising technology and human value creation whilst navigating today’s reality - we have work to do on our processes, systems and ways of working. ‘Good’ is being industry-leading and AI-first. We think that’s exciting. In this role, you will partner with senior leaders, use strategic courage, AI fluency, and deep business acumen to navigate external volatility and translate potential into measurable business impact. Our purpose is to ensure SUSE delivers double-digit growth and our people thrive. We role model learning and skill growth by prioritising it for ourselves. You will be part of a team committed to and passionate about your learning, with significant opportunities for you to build and develop future-focused skills and experiences in AI, future-of-work design, and high-level strategic consulting with the flexibility to pursue learning that matters to you. We are redesigning the future. Join us to build something we never imagined possible. Key Responsibilities - Strategic Consultant - Architect and deliver the 3-Year Strategy. - Partner with senior business leaders to deliver performance through alignment of their business strategy with the FY27–FY30 People Strategy, with a focus on long-term value creation. - Focus on measurable people and business outcomes, evaluating people initiatives through metrics, and return on investment (ROI). - Act as a trusted partner helping leaders navigate the volatility of external forces with confidence and strategic courage. - Partner with the business to operate as an industry-leading organisation, leading and delivering customer and people focused change and transformation. - Work Redesign & Technological Transformation - Serve as a catalyst for AI adoption and growth of AI fluency within our teams. - Build AI confidence within leadership teams, unlocking digital capabilities across SUSE. - Partner with leaders and teams to challenge existing workflows, evaluate how work happens today and how it can be done tomorrow. - Champion human connection, wellbeing, collaboration, and psychological safety as key drivers of corporate value. - High Performance Org & Skills-Based Talent - Coach and elevate business leaders into high-impact performance coaches. - Identify opportunities to create and deliver team and leadership development interventions. - Lead the ongoing transformation toward a skills-based organization. - Identify opportunities and solutions to continuously improve employee experience and engagement. - Collaborator and Connector - Collaborate with our broader people team, evolving how we work together. - Build community, relationships and connections across the business. Qualifications - Stakeholder Influence and partnership. - Strategic Courage. - Talent Strategy. - Change Leadership. - Work and Organizational Design. - Data Analysis and Storytelling. - Strategic Consulting and Coaching. - Facilitation. - Emotional Intelligence. - Systems thinking. - Tech-Forward & Curious. Preferable Experience - Proven HR Leadership in fast-paced, matrixed global technology environments. Competencies - Adaptable Resilience. - Analytical Reasoning and Decision Making. - Execution. - Influencing with Empathy. - Leading and Developing People. - Learnability. - Self-Awareness. - Strategic Thinking with Business Acumen. Benefits - Empowerment to drive your career. - Dynamic environment requiring agility and strong entrepreneurship. - Freedom to be yourself in a diverse and inclusive community.

Role Description SUSE is seeking a talented Software Engineer to join our core Rancher team. This team maintains the Rancher product, including its security, scalability, authentication and authorization systems. Our organization within SUSE is responsible for the Rancher product suite. We build open-source software that addresses the operational and security challenges of managing cloud native platforms like Kubernetes, while providing DevOps teams with integrated tools for running containerized workloads. Our flagship product SUSE Rancher has over 100 million downloads to-date and is managing mission critical services at Fortune 500 companies and many other organizations large and small around the world. In this role, you will be part of a team of passionate engineers working to build and maintain our enterprise Kubernetes management system. Our goal is to make Rancher the premiere tool for deploying, managing, and operating Kubernetes and containerized workloads across on-prem datacenters, public clouds, and the edge. Responsibilities - Apply your unique mastery and recognized authority in relevant subject matter, including technologies, theories, and techniques related to Kubernetes, cloud-native, and distributed systems, to solve the complex challenges for the Rancher product. - Significantly contribute to the development of new ideas that shape the future direction of our technology and the industry. - Provide expert-level mentoring and guidance to engineers at all levels, fostering a culture of technical excellence and innovation across the organization. - Routinely exercise independent judgment in developing novel methods, techniques, and evaluation criteria for achieving critical objectives. - Contribute to the development of strategy and help set functional policy and technical direction within your area of expertise. - Play a key role in recruiting and actively support the development of talent within the engineering organization. Qualifications - Unrivaled mastery and recognized authority in software engineering, with deep expertise in Kubernetes, container orchestration, distributed systems, and related cloud-native technologies. - A substantial and impactful history of contributing to the development of innovative principles and game-changing solutions within the industry. - Demonstrated success in complex technical projects and cross-functional teams with significant organizational impact. - Outstanding mentorship and guidance capabilities, with a passion for fostering the growth and development of other engineers. - Exceptional communication, collaboration, and influencing skills, with the ability to articulate complex technical visions to diverse audiences, including executive leadership and external stakeholders. - A deep understanding of the broader technology landscape and the ability to anticipate future trends and their implications for the Rancher product and the company. - A Master's degree or PhD in Computer Science, a related field, or equivalent exceptional professional experience and recognition. Benefits - SUSE offers a range of benefits designed to enhance employee experience and well-being. - We prioritize flexibility, inclusivity, global collaboration, innovation, fostering a diverse and dynamic work environment. - Our commitment to social responsibility is reflected in our global volunteering day off and our Employee Resource Groups: Go Green, SUSE Pride, Women in Technology, SUSE Cares, Neurodiversity and SUSE Open Source Community Citizens. - Join us and experience a workplace where individuality is celebrated, meaningful contributions are encouraged, and enjoyment is fostered. Company Description SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation.

Role Description To enable People Technology to run efficiently and effectively, while actively improving how work gets done at SUSE. This role owns controlled BAU delivery, HCM/Workday release readiness and critical People cycles, using data, automation, AI fluency and customer feedback to reduce friction, simplify, improve UX, and create capacity for higher-value People Team work. How You'll Contribute - Lead controlled day-to-day functional HRIS/People Technology operations, including BAU work, configuration changes, data updates, access processes and system maintenance. - Plan and deliver critical People cycles such as annual salary reviews, bonus, performance and benefits enrolment with clear sequencing, testing, readiness and risk controls. - Use ticket themes, cycle metrics, A.I tools, root-cause diagnosis, and feedback to predict risks and remove manual work. - Translate context and needs into system, data and workflow requirements to improve usability, accuracy and self-service. - Identify and implement practical automation, knowledge-content and AI-enabled support opportunities to improve speed, impact and UX. - Partner with People Team SMEs, IT, Payroll, Finance and vendors to manage ownership, controls, and dependencies. Qualifications - Experience in HRIS, Workday/HCM, annual People cycles, automation transformation, and complex process delivery. - A forward-looking and continual improvement mindset, with the ability to plan ahead, prioritize by impact, and challenge and automate low-value ways of working. - Strong focus on customer service, building contextual awareness, communicating clearly, and simplifying processes. - Comfort and experience using AI, automation, analyzing data and ticket patterns, to improve delivery, processes and UX. - Ability to distinguish functional process issues from technical incidents and partner effectively with HRIT without blurring accountabilities. Skills & Competencies - Forward-looking continuous improvement mindset. - Value-based prioritization and trade-off judgement. - Cycle and process planning and optimization. - Automation mindset and capability. - AI fluency. - Customer-service mindset. - Data accuracy, security and governance. - Digital adoption and self-service enablement. - Cross-functional collaboration, partnering and relationship building. - Root-cause diagnosis and improvement. - Requirements gathering and translation. - Curiosity and bravery. Success Looks Like - People Technology BAU, Workday/HCM releases and annual cycles run reliably and efficiently with high user engagement. - Repeat issues, manual workarounds and unclear handoffs consistently reduce through root-cause fixes. - Users receive clear guidance, intuitive self-service and consistent support. - Operational work is planned, prioritized and improved based on value, risk and user impact. - Automation, AI-enabled support and better knowledge content unlock measurable capacity across the People Team. - People Technology is viewed as reliable, context aware, proactive, improvement-focused, and easy to work with. The Mindset We Value We are looking for a forward-looking, curious and proactive problem solver who brings strong ownership, customer-service judgement and disciplined delivery. This person uses data, AI and automation responsibly, challenges low-value work, anticipates risks early and improves People cycles so work gets done more easily, accurately and consistently at SUSE. Benefits - Benefits designed to enhance employee experience and well-being. - Prioritization of flexibility, inclusivity, global collaboration and innovation. - Commitment to social responsibility reflected in global volunteering day off and Employee Resource Groups. Company Values - Choice: We are continuously making choice happen. - Community: Nobody is smarter than everybody. - Trust: We are trusted to deliver with integrity. - Innovation: We foster a culture of experimentation and embrace change.

• Own and execute the global GTM strategy for the SUSE AI portfolio. • Define target audiences, buyer personas, market segmentation, ecosystem partners, and the channels required to drive awareness and adoption. • Synthesise complex technical concepts into clear, differentiated messaging. • Define the narrative for why SUSE is the best platform for AI workloads. • Produce engaging whitepapers, blog posts, visionary videos, website copy, and keynote presentations that establish SUSE as a thought leader in open-source enterprise AI. • Collaborate with strategic technology alliances to develop joint value propositions, co-marketing campaigns, and integrated GTM motions. • Equip the global sales, partner, and customer success teams with the tools they need to win. • Develop pitch decks, battle cards, demo scripts, and ROI calculators. • Keep a constant pulse on the rapidly evolving AI and cloud-native landscapes.

Role Description Partner Executives serve as senior business development professionals who work closely with strategic partners to align SUSE solutions with partner objectives. Their role involves building strong relationships with partners, fostering business growth, and driving mutual success through creative and effective partnerships. - Drive pipeline development through partner led-opportunities, ensuring consistent communication and coordination with Account Executives to align partner strategies with regional business plans. - Develop and maintain joint business plans outlining shared goals, budgets, and strategies. - Hold regular partner management meetings, including weekly and quarterly reviews, to ensure ongoing alignment with SUSE's sales strategy. - Serve as a central point of contact for partner-related activities by building and expanding relationships with assigned strategic partners. - Leverage SUSE's network to develop business models that align partner capabilities with SUSE's open-source solutions. - Track partner contributions to business growth by measuring key performance indicators such as incremental revenue generation, deal registration, certifications, upsell opportunities, and cross-sell success. - Maintain and develop strong relationships with key partner stakeholders, including CXO-level executives. - Manage initiatives to recruit, onboard, and engage new partners that align with SUSE’s growth areas. - Motivate partners to engage in SUSE programs, drive sales, technical partner certifications, and demand generation. - Take proactive ownership of your professional development by staying curious and embracing a growth mindset. - Collaborate with Marketing to create and promote compelling partner success stories. Qualifications - Experience in a partner-facing sales role, with understanding of ecosystems, customer needs and channel sales strategies in key industries such as cloud services, software-defined infrastructure, and open-source solutions. - Fluent English / German / French (nice to have!) - Analytical skills to assess market trends, partner performance, and business opportunities. - Expertise in managing customer and partner relationships from initial discussions to long-term strategic alliances. - Knowledge of the enterprise software industry - particularly solutions such as Linux Infrastructure, Hybrid Cloud, Container Management, Edge, Artificial Intelligence and Security. - Ability to apply enterprise sales methodologies, particularly MEDDPICC, or similar frameworks. - Strong leadership skills with the ability to manage and coordinate cross-functional teams across partner organisations. - Experience working with CRM tools (e.g., Salesforce, Clari) to manage pipelines and forecast sales accurately. - Strong communication skills, both written and verbal. - Problem-solving skills that focus on innovative solutions to partner challenges. - Advanced sales negotiation and deal-closing skills for high-value, complex deals. Benefits - We empower you to be bold, driving your career to create the future you want. - SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. - This is a compelling opportunity for the right person to join us as we continue to scale and prosper. - We give you the freedom to be yourself in a global community of unique individuals. Company Description SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. - Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. - Only SUSE also manages many Linux and Kubernetes distributions. - At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation.

Role Description Drive net‑new revenue for SUSE by targeting, engaging, and winning high‑value enterprise customers across your territory. This role is built for a proactive hunter who thrives on creating pipeline, opening doors in complex organisations, and positioning SUSE’s open‑source portfolio as the foundation for customer innovation. Success is defined by new logo acquisition, competitive wins, and rapid market share expansion. What You’ll Do - Build and grow relationships with senior stakeholders in new target accounts, including CXO‑level leaders, Economic Buyers, Technical Buyers, and potential Champions. - Use consultative discovery to uncover customer goals and challenges across Linux, hybrid cloud, containers, edge, AI, and security. - Shape compelling solution proposals that align SUSE’s offerings with prospect needs and deliver long‑term value. - Own your development by deepening your expertise in SUSE’s value proposition, competitive landscape, and enterprise sales craft. - Identify and execute upsell and cross‑sell motions within newly won accounts to accelerate early expansion. - Track market and competitor trends to refine your hunting strategy and strengthen your positioning. - Maintain disciplined CRM hygiene to ensure accurate forecasting and pipeline visibility. - Lead the full new‑business sales cycle—from first outreach through negotiation and close—before transitioning customers to Customer Success. - Leverage SUSE’s partner ecosystem to open doors, co‑sell, and enhance solution offerings. - Prioritise high‑potential target accounts each quarter with clear milestones and execution plans. Qualifications - Proven success in enterprise new‑business sales with consistent overachievement. - Strong understanding of enterprise software, especially Linux, hybrid cloud, containers, edge, AI, and security. - Ability to influence senior stakeholders and communicate complex technical value clearly. - Analytical mindset with the ability to interpret market signals and shape targeted prospecting strategies. - Strong problem‑solving skills and creativity in navigating complex customer challenges. - Experience collaborating with cross‑functional teams and partners. - Proficiency with CRM tools such as Salesforce and Clari. - Familiarity with MEDDPICC, Challenger, or similar enterprise sales methodologies. - Understanding of open‑source technologies and cloud transformation topics. Requirements - This position is subject to a background check(s), including criminal, credit, and/or employment references. - The candidate is required to complete the background check(s) once an offer has been accepted. - This will be conducted by SUSE’s external provider, where legally permitted. Benefits - Comprehensive medical plan. - Life and disability insurance. - 401k. - Employee Assistance Program. - Generous paid time off and leave policies.