Role Description Support and enhance a live STEP MDM platform at a UK financial services client, working from an Infosys nearshore delivery centre in Central/Eastern Europe. This is a run-and-iterate role on an existing Customer MDM deployment — extending, tuning, and supporting it, not building from scratch. The platform underpins the client's single view of customer data across multiple product lines, integrated with their broader data fabric. What You Will Be Doing - Configuring and maintaining STEP — data models, attributes, hierarchies, workflows, business rules, Web UI, dashboards, data quality controls. - Resolving match-merge and golden-record issues. - Building and maintaining API-driven integrations between STEP and upstream/downstream systems. - Supporting ETL flows in and out of STEP. - Performance tuning and stability on the STEP platform. - Triaging incidents alongside the client's data stewards. - Writing technical specs and configuration notes that hold up to client review. - Daily working overlap with UK business hours required. Qualifications - 5–7 years' hands-on Stibo STEP development — configuration, customisation, integration. - Working knowledge of STEP CWB, STEP APIs, business rules in JavaScript, XML / XSD / XPath / XSLT, and Java. - Working understanding of Customer MDM (CMDM) — match-merge, survivorship, golden record. - Experience with at least one major ETL or integration tool (SAP BODS, Informatica, ODI, SSIS, or similar). - SQL working level (Oracle or SQL Server). - English working proficiency (B2 minimum) — UK client communication is daily. Nice to Have - Financial services delivery exposure. - Stibo certification. - Exposure to Erwin Data Intelligence, Erwin Data Modeler, SAP BusinessObjects, Tableau, or OneTrust. - BAU support experience on a live MDM platform (not just implementation projects). - Prior UK or Western European client experience. Work Authorisation - EU / EEA nationals. - Polish, Romanian, Bulgarian, Czech nationals — direct. - Ukrainian CUKR holders already in Poland — direct. - Applicants must have valid work authorization in their country of application. No sponsorship available.

Role Description We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including: - SUSE Linux Enterprise Server - SUSE Linux High Availability Extension - SUSE Manager - SLES for SAP - Clustering - Container/Docker technologies The selected candidate will be self-driven and have a deep passion for providing first-class customer service. You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set. Key Responsibilities - Troubleshoot complex and sensitive customer issues across our diverse product portfolio. - Provide expert technical support while maintaining highly professional communication with SUSE’s enterprise customers. - Collaborate seamlessly with Customer Support colleagues, both locally and across the globe. - Engage with backline and occasionally development teams to address bugs. - Continuously learn and integrate new product knowledge and technologies into your daily work. - Participate in an on-call rotation, providing occasional after-hours and weekend support. Qualifications - Proven background working within a Linux Services environment, including direct, customer-facing support experience. - A strong dedication to customer satisfaction, driven by an ethos of doing what it takes to deliver an exceptional support experience. - Highly self-motivated and responsible, with the ability to effectively prioritize, organize, and execute multiple concurrent tasks. - Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution. - Excellent interpersonal skills, demonstrating clarity and professionalism in both written and verbal communication. - Adept at delivering timely, accurate, and effective solutions to customer issues via phone and online channels. - The ability to thrive in a fast-paced, dynamic environment, working seamlessly alongside a team of highly skilled engineers. - A demonstrated aptitude for quickly learning and adapting to new technologies. - Fluent in English (written and verbal). Requirements - Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience. - Knowledge equivalent to LPIC-1 (certification is highly preferred). - Several years of experience in a customer support role or as a system administrator managing Linux operating systems. - Ability to read and understand source code. - Specialization in two or more of the following areas is highly desirable: - High Availability / Clustering technologies - Storage technologies (SAN, multipath, iSCSI, LVM) - Networking concepts and protocols - Identity and Access (LDAP, Kerberos, Samba, Active Directory) - Linux Kernel - Foundational Linux - Container technologies Benefits - Starting base salary is expected to be between 36,000 and 66,000 (for US only). - Commission plan and an attractive benefits package. - Comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme. - Generous paid time off and leave policies.

• Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications • Solve customer and patient issues through remote troubleshooting capabilities • Drive quality by capturing issues and resolution • Collaborate with internal teams and leadership for issue escalation • Build strong relationships with customers and cross-functional teams • Ensure accurate case documentation for compliance and continuous improvement • Meet individual and team KPIs while maintaining high service quality • Follow processes, support team initiatives, and contribute to continuous improvement

• Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products • Take a self-directed role in the support and resolution of technical issues within the installed base • Take inbound calls and make outbound calls • Assess complex problems, collect data, establish facts, and document detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills • Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provide direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers