Role Description The AX Engineer (Agent Experience Engineer) is a core builder of ACTO SuperAgents — role-based AI assistants purpose-built for commercial, medical, and patient-facing teams in life sciences. You will design, build, test, and optimize AI agents on the ACTO platform, translating the real-world workflows of sales representatives, MSLs, medical directors, reimbursement specialists, and other field and home office roles into intelligent, compliant, and high-performing agents. This is a hands-on role at the intersection of workflow design, AI behaviour engineering, enterprise systems integration, and customer delivery. In This Role, You Will Be Responsible For - Conducting structured discovery sessions with clients to understand user roles, SOPs, and enterprise workflows, and translating findings into structured technical specifications. - Identifying and mapping dependencies across backend databases, APIs, data warehouses, and enterprise platforms (e.g., Veeva, Salesforce, Snowflake) embedded in client workflows. - Designing and configuring ACTO SuperAgents with defined objectives, behavioural guardrails, intent logic, and interaction flows tailored to specific user roles. - Modelling agent Skills using a tools + actions + knowledge framework, building reusable design patterns and configuring agents to retrieve and reason over governed, validated content. - Creating, refining, and optimizing prompts and system instructions that power SuperAgent Skills for accuracy, compliance, and usability. - Applying evaluation techniques to test agent outputs, identify edge cases, and drive iterative improvements in agent performance. - Participating in UAT cycles, gathering and synthesizing stakeholder feedback, and supporting production deployments to ensure agents perform reliably in real-world conditions. - Collaborating cross-functionally with IT, Customer Success, Product, and Engineering teams to align agent configurations with backend systems and evolve best practices for SuperAgent design. Qualifications - 1–2 years of experience designing or configuring AI agents, conversational systems, or AI-driven workflows. - Strong prompt engineering skills, including structured prompts and system-level instructions. - Understanding of LLM behaviour, strengths, limitations, and evaluation methods. - Familiarity with agent frameworks, orchestration concepts, or multi-step agent logic. - Ability to translate business requirements into logical agent configurations. - Experience participating in UAT cycles and structured testing. - Foundational understanding of backend databases (e.g., SQL-based systems), APIs, and data warehouse concepts. - Familiarity with enterprise platforms such as Veeva CRM, Salesforce Health Cloud, Veeva Vault, Snowflake, or Tableau. - Experience managing workstreams or projects from requirements gathering through implementation. Requirements - Experience in healthcare, life sciences, pharma, or other regulated industries strongly preferred. - Understanding of commercial, medical affairs, or patient services workflows. - Comfort working within compliance and content governance constraints. Soft Skills - Strong written and verbal communication skills. - Highly organized, detail-oriented, and comfortable managing multiple agents or builds in parallel. - Collaborative mindset with the ability to work cross-functionally. - Curiosity and willingness to experiment, test, and iterate. Education & Experience - Bachelor’s degree in Computer Science, Engineering, Cognitive Science, Human-Computer Interaction, Life Sciences, or related field (or equivalent practical experience). - 1–2 years of experience in one or more of: Conversational or Agentic AI development; Product configuration or solution engineering; Workflow or UX design for digital systems; AI platform implementation or enterprise customer delivery. Bonus Points If You Have - Experience working at a startup or in an early-stage product environment. - Hands-on experience with Veeva, Salesforce, or Snowflake integrations. - Background in life sciences commercial or medical affairs operations. Benefits - Industry leading, multiple award-winning technology. - Competitive compensation package. - Being part of a mission-driven organization focused on improving patient outcomes. - Results-driven and collaborative culture. - Remote work with opportunities for in-person collaboration. - Company MacBook. - Budget for work-from-home set-up. - Monthly work-from-home allowance. - Flex hours (overlapping with our core hours). - Participation in group benefits and RRSP. - Flexible PTO.