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Sinch

Powering trusted communications at scale

Business Solutions Engineer III

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

13 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishCloudITSM

Job Description

Business Solutions Engineer III

Sinch

• Manage and support Jira Software, Jira Service Management and Confluence (Cloud) • Configure and optimize workflows, automations, permissions and integrations • Ensure system performance, availability and reliability • Implement and evolve ITSM practices aligned with ITIL • Drive improvement initiatives and change management with stakeholders • Perform troubleshooting, user support, training and documentation

Job Requirements

  • Experience with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence)
  • Experience configuring workflows, automations, permissions and customizations
  • Solid understanding of ITSM processes and ITIL best practices
  • Experience with system integrations and troubleshooting in cloud environments
  • Strong analytical and problem-solving skills
  • Good communication skills and ability to work with cross-functional stakeholders
  • Proactive, organized, and able to balance technical and business perspectives
  • Advanced/Fluent English
  • Bachelor’s degree completed

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