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Powering trusted communications at scale
Business Solutions Engineer III
Location
Brazil
Posted
13 days ago
Salary
0
Seniority
Senior
Job Description
Business Solutions Engineer III
Sinch
• Manage and support Jira Software, Jira Service Management and Confluence (Cloud) • Configure and optimize workflows, automations, permissions and integrations • Ensure system performance, availability and reliability • Implement and evolve ITSM practices aligned with ITIL • Drive improvement initiatives and change management with stakeholders • Perform troubleshooting, user support, training and documentation
Job Requirements
- Experience with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence)
- Experience configuring workflows, automations, permissions and customizations
- Solid understanding of ITSM processes and ITIL best practices
- Experience with system integrations and troubleshooting in cloud environments
- Strong analytical and problem-solving skills
- Good communication skills and ability to work with cross-functional stakeholders
- Proactive, organized, and able to balance technical and business perspectives
- Advanced/Fluent English
- Bachelor’s degree completed
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