Zignal Labs

• Design, configure, maintain, and optimize operational intelligence collection pipelines supporting real-time monitoring and alerting workflows • Independently build, curate, tune, and manage structured datasets, collection logic, enrichment workflows, and operational intelligence pipelines • Develop and refine advanced collection strategies using Boolean logic, heuristics, metadata enrichment, tagging frameworks, geospatial filtering, and signal scoring methodologies • Drive continuous improvements in signal quality, workflow efficiency, operational relevance, and data reliability • Deploy, evaluate, monitor, and optimize AI/ML and computer vision models supporting operational intelligence workflows • Develop, test, and refine LLM-driven workflows, prompt frameworks, and AI-assisted alerting systems • Support multimodal intelligence workflows integrating text, image, video, metadata, geospatial, and behavioral signals into actionable operational insights • Partner closely with Product, Engineering, Data Science, Customer Success, and mission stakeholders to operationalize new capabilities and improve workflows • Lead operational troubleshooting, pipeline hardening, workflow optimization, and issue resolution efforts • Identify emerging collection opportunities, platform shifts, operational risks, and regional digital ecosystem changes • Contribute to operational standards, workflow documentation, and best practices for intelligence pipeline engineering • Mentor junior team members supporting operational intelligence workflows • Uphold classification, security, legal, and ethical standards for government-facing operational environments

• Own the systems our revenue runs on including Salesforce, quotes, sales orders, and reporting • Generate accurate quotes and sales orders in collaboration with Sales leads • Ensure accuracy of pipeline and forecast data in Salesforce • Administer Salesforce and support users, manage fields and reports • Produce unified reporting incorporating various data inputs • Build and improve AI-assisted workflows to replace manual processes

• Design, configure, maintain, and optimize operational intelligence collection pipelines supporting real-time monitoring and alerting workflows • Independently build, curate, tune, and manage structured datasets, collection logic, enrichment workflows, and operational intelligence pipelines • Develop and refine advanced collection strategies using Boolean logic, heuristics, metadata enrichment, tagging frameworks, geospatial filtering, and signal scoring methodologies • Drive continuous improvements in signal quality, workflow efficiency, operational relevance, and data reliability • Deploy, evaluate, monitor, and optimize AI/ML and computer vision models supporting operational intelligence workflows • Develop, test, and refine LLM-driven workflows, prompt frameworks, and AI-assisted alerting systems • Support multimodal intelligence workflows integrating text, image, video, metadata, geospatial, and behavioral signals into actionable operational insights • Partner closely with Product, Engineering, Data Science, Customer Success, and mission stakeholders to operationalize new capabilities and improve workflows • Lead operational troubleshooting, pipeline hardening, workflow optimization, and issue resolution efforts • Identify emerging collection opportunities, platform shifts, operational risks, and regional digital ecosystem changes • Contribute to operational standards, workflow documentation, and best practices for intelligence pipeline engineering • Mentor junior team members supporting operational intelligence workflows • Uphold classification, security, legal, and ethical standards for government-facing operational environments.

• Identify and qualify opportunities across the Intelligence Community, Department of Defense, Combatant Commands, Special Operations Forces, and federal civilian agencies. • Develop deep understanding of customer missions, operational challenges, and emerging intelligence requirements. • Identify opportunities where publicly available information, OSINT, AI-enabled intelligence workflows, narrative intelligence, media intelligence, and fused intelligence solutions can create mission advantage. • Shape opportunities prior to formal acquisition activities by helping customers understand potential approaches, architectures, and operational outcomes. • Develop and execute capture strategies that position Zignal and its partners for competitive advantage. • Build account plans, stakeholder maps, win strategies, and competitive assessments for priority pursuits. • Lead qualification, gate reviews, pursuit planning, and capture execution across the opportunity lifecycle. • Coordinate internal resources to ensure opportunities are aligned with customer priorities, product capabilities, and strategic growth objectives. • Translate customer mission requirements into operational intelligence solutions that leverage Zignal's capabilities in PAI, OSINT, narrative intelligence, media intelligence, and AI-enabled analysis. • Help customers envision how structured intelligence and agentic workflows can improve situational awareness, force protection, targeting, intelligence production, strategic competition, and operational decision-making. • Support development of integrated solutions with ecosystem partners, systems integrators, and primes. • Build and maintain relationships with systems integrators, prime contractors, and mission-focused technology partners. • Identify and shape teaming opportunities that increase win probability and expand Zignal's role within larger mission solutions. • Work closely with Growth and Revenue leadership to align partner strategy with active pursuits and emerging opportunities. • Lead Sources Sought, RFI, RFP, OTA, SBIR, and other federal acquisition activities. • Coordinate proposal strategy, solution development, compliance activities, and response production. • Support pricing, teaming, and contract strategy development in coordination with company leadership. • Maintain awareness of emerging requirements across intelligence, influence operations, information warfare, strategic competition, force protection, maritime domain awareness, homeland security, and AI-enabled mission systems. • Monitor acquisition forecasts, budget activities, program priorities, and organizational changes across target agencies.

• Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows. • Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations. • Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking. • Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams. • Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability. • Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments. • Translate customer, market, and field feedback into actionable operational insights that support product strategy and development initiatives. • Help define and operationalize product lifecycle management processes, including intake, triage, prioritization, escalation, and delivery tracking. • Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives. • Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements. • Support executive leadership with roadmap communications, prioritization discussions, operational reporting, and strategic planning activities. • Coordinate cross-functional initiatives spanning Product, Engineering, GTM, Customer Success, Marketing, and Executive teams. • Help drive organizational alignment between customer demand, product strategy, technical feasibility, and delivery execution.

• Build, qualify, and manage a strategic federal pipeline using tools such as SAM.gov, GovWin, agency forecasts, and customer engagement activities. • Identify opportunities early in the acquisition lifecycle and shape customer requirements pre-RFP to improve competitive positioning and probability of win. • Develop and execute comprehensive capture plans including win themes, competitive analysis, stakeholder mapping, gate reviews, teaming strategies, and price-to-win assessments. • Construct pricing volumes and rough order magnitude (ROM) estimates across FFP, T&M, and CPFF contract structures, including labor category alignment, CLIN development, and option year escalation modeling. • Apply working knowledge of FAR/DFARS regulations, federal acquisition processes, and contract vehicles including GSA MAS, SEWP, OASIS, and GWAC environments. • Partner closely with Business Development, Sales, and Solutions Engineering teams to align customer mission requirements with Zignal Labs platform capabilities. • Coordinate proof-of-concept activities and technical evaluations in partnership with Solutions Engineering and Product teams. • Co-manage strategic teaming relationships with federal systems integrators, prime contractors, and strategic partners. • Support negotiation and execution of teaming agreements, subcontractor coordination, and partner engagement activities. • Lead RFI, Sources Sought, and RFP response efforts end-to-end, including coordinating internal contributors, managing reviews, and ensuring compliant and differentiated submissions. • Coordinate cross-functional resources across product, engineering, marketing, legal, customer success, and executive leadership throughout active pursuits. • Deliver executive-level briefings, customer presentations, and operational discussions to technical and non-technical audiences. • Maintain awareness of procurement trends, competitor positioning, acquisition strategies, and evolving mission requirements across defense, intelligence, and regulated industry markets. • Represent Zignal Labs at industry events, customer meetings, and partner engagements.

• Partner with the broader sales team to qualify revenue opportunities through a rigorous discovery process, identifying client pain points and technical requirements. • Conduct full technical discovery to identify business and technical requirements, then configure Zignal solutions specifically tailored to meet those mission-critical needs. • Develop and deliver high-impact presentations and platform demonstrations to business decision-makers and C-level executives, translating raw data into actionable insights. • Lead compelling Proofs of Concept for new use cases and provide technical support to prospects and partners from initial contact through to the close. • Act as the primary technical subject matter expert for responding to RFIs and RFPs. • Partner with existing customers to identify and support continued growth opportunities within established accounts.

• Specialize in responding to and resolving customers’ technical issues on the Zignal Labs platform. • Deliver technical support and product guidance to Zignal Labs' users, including first and second-level triage and resolution during Eastern region business hours. • Provide rotating weekend triage coverage as part of the support schedule. • Liaise and manage communications between internal/external customers and the Product and Engineering teams on bug identification, tracking, and resolution. • Create internal and external product support documentation, including updates to the customer-facing Zignal Knowledge Base. • Map customer journeys in a documented form and contribute to presentation materials. • Achieve positive outcomes and feedback from internal and external customers.

• Engage with customers to onboard users and provide technical guidance • Work closely with technical, product, and sales teams for training sessions • Customize training content and participate in product testing • Maintain relationships with key stakeholders for platform adoption • Proactively share best practices and insights