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We bring the world of injection moulding to you.
Field Service Technician
Location
Virginia
Posted
61 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Technician
ENGEL
• Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.
Job Requirements
- High School Diploma Required
- Associates or Bachelors degree preferred
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots is preferred
- Must have a valid Passport, drivers license in good standing that includes REAL-ID.
Benefits
- health, dental and vision insurance all upon first day of hire
- 401k with match
- over 3 weeks PTO
- employer paid life insurance
- long and short-term disability
- comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when travelling on the road
- tool reimbursement
- cell phone
- laptop
- occasional voluntary travel on weekends
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