• Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage distribution gear, transformers, and related power distribution equipment in a professional way. • Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc. • Maintain and follow safety regulations for the company and the specific sites where working. • Attend all appropriate site meetings. • Interfaces with Project Management and Site personnel. • Provide excellent customer service to clients, listening to and addressing their needs and/or escalating their needs through our organization for resolution. • Communicate on a regular basis with Project Managers receiving and relaying information. • Proactively works to eliminate waste and adds value to all processes. • Adhere to all relevant health and safety regulations and perform work practices that are safe. • Adhere to company policies and rules.

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Assist more experienced field engineers with equipment installation. • Learn troubleshooting and service repair needs on designated equipment. • Communicate and partner with teammates and customers to ensure resolution and proper follow-up. • Recommend value-added services to customers. • Maintain customer service logs and internal service records in a timely manner. • Define and implement corrective action plans to resolve customer issues. • Engage with commercial counterparts and assist with promoting revenue programs.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment. • Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment. • Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations. • Customer relationship building – Provide excellent customer service and upsell products. • Field troubleshooting calls from customers to a satisfactory resolution. • Quickly respond to critical situations. • Teach and mentor crew members on proper techniques for site work, troubleshooting, repair, and analyzing site data. • Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies. • Specific duties may vary or evolve over time based on business and client needs.