• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment. • Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment. • Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations. • Customer relationship building – Provide excellent customer service and upsell products. • Field troubleshooting calls from customers to a satisfactory resolution. • Quickly respond to critical situations. • Teach and mentor crew members on proper techniques for site work, troubleshooting, repair, and analyzing site data. • Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies. • Specific duties may vary or evolve over time based on business and client needs.

• Perform commissioning and maintenance at customer sites • Provide service-oriented advice to our customers by phone and on site to ensure customer satisfaction • Support your colleagues in the technical field service within the extended area of your assignment • Take on on-call duty with the aim of helping our customers as quickly as possible

• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions • Translate business objectives into technical requirements and solution designs. • Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform • Help in responding to security questionnaires • Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience • Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms • Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices • Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience